Chevrolet of Montebello

This dealer is super professional, time efficient and their personal are super professional. Definitely will recommend them. their personal are super professional. Definitely will recommend them. More

Great customer service, I went for an oil change and because my car had a rattling noise. Chris Lopez took care of everything, he went above and beyond to make sure my car was repaired in a timely mann because my car had a rattling noise. Chris Lopez took care of everything, he went above and beyond to make sure my car was repaired in a timely manner. More

I needed a oil change all the other dealers had a wait time of at least a week. Montebello Chevrolet accommodated my needs on short notice, very pleasant environment. time of at least a week. Montebello Chevrolet accommodated my needs on short notice, very pleasant environment. More

A good job was done in the cars. One of the cars had to return but found out another sensor was out. Customer service was good. return but found out another sensor was out. Customer service was good. More

What a joke! Got there around 4:25 for the service. I just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back to just need to order some accessories and installation. The guy name Christopher said the service closed already at 4:30pm and asked me to come back tomorrow..... The website says 5pm, I called to the dealer just to confirm, surely the receptionist also said 5pm. I am very upset!! Nice way to lose a customer!! 👏🏻 Also emailed to the GM, I wonder how the management will react to this type of situation. More

Dennise was grate took care of my car and was friendly would recommend to family and friends to come and get service done and ask for Dennise. would recommend to family and friends to come and get service done and ask for Dennise. More

xxxx service recently purchased a new silverado from them and the sales was great but the rest is complete trash. Took my truck in for 1000 mile service and had an recently purchased a new silverado from them and the sales was great but the rest is complete trash. Took my truck in for 1000 mile service and had an open recall on it at the time that they didnt fix during my service. On top of all this while my truck was being serviced it had been done for over an hour and no one ever called me to get it while im sitting in the waiting room, I had to ask several people before they were even able to find my truck. They then called me a couple days later to tell me to bring it in again so they can fix what they should have the first time I argued with them and told them to provide me with a gas card as i live over 30 mins away from the dealership and this should have been taken care of when took it in for the initial service. I've sent several emails and called in several times with 0 response from anyone there, I would go purchase your chevy elsewhere if i were you More

The representatives don't even care about the customers I wait 5 1/2 hours just for service (oil change) I understand pandemic time but that is why they make you schedule and if they take longer should prov I wait 5 1/2 hours just for service (oil change) I understand pandemic time but that is why they make you schedule and if they take longer should provide a loner car, just customer satisfaction what they don;t really care More

EXCELLENT SERVICE Had the best experience at this dealership. Salesperson and Finance person were very friendly and comfortable to deal with. Salesperson really took Had the best experience at this dealership. Salesperson and Finance person were very friendly and comfortable to deal with. Salesperson really took into consideration as to what we wanted and was looking for. He gave us multiple options to consider and was very informative on each vehicle. When we visited other dealerships they were so pushy and did not listen to us (the customer). You can tell that the other dealerships were more about getting the sale than the happiness of the customer. It was so refreshing that Chevrolet of Montebello was very laid back, friendly, courteous, and was not pushy at all. It was such a pleasant and great experience with Chevrolet of Montebello they made the decision easy and exciting. More

Our Chevy Cruze from another dealership was up for maturity day and we wanted to swap it out with a new Equinox. Night of 2/18 Our salesman Carlos was fine and very patience and he helped us out. We maturity day and we wanted to swap it out with a new Equinox. Night of 2/18 Our salesman Carlos was fine and very patience and he helped us out. We took a test drive around town and While we wait he took my key and started checking out the Chevy and was getting the new car ready for us. Unfortunately we could not come to an agreement with Tye the financial manager after 4 hours of struggling and already past the closing time and he was rude to us . We have credit score of 800 and above. We have another KIA under lease due next year. He shouted a sentence in Spanish to Carlos and another manager and I confronted him that it was inappropriate and I understand what he was saying. He said he could use whatever language he wants. Anyway when we got home we felt that it was a really good deal and we shouldn't have let it go and called up Carlos. He was already in bed but was nice and said don't worry and he would take care of it in the morning, and a different financial manager would be assigned to us., HE called 2/19 and said everything is set up for us. We went there again at night and Carlos called and said he had an emergency and had to go to ER and a new salesman Chris would help us out. Chris was getting the car ready for us again while we wait, however I felt something was up. We also observed the man from last night named TYE have been in and out of the financial offices where Chris had went in with our sensitive information. About an hour wait the financial manager named Sereno came out and using a gesture with his fingers to go over to him as if were we dogs and we have names and he did not even say Mr. Tsai or anything as such. I thought to leave but lets see how it goes. Lets get over with this and go home with a new car. He told us to go ahead and sign. Sign what? I needed to go over the deal we had last night to make sure everything is still the same. He said oh the Chevy Cruze is still our responsibility and we would have to drive home both the new car and the old car. What? What am I doing here tonight? He said "I am not sure why are you even here tonight." We should not even had went back to the dealership. He said "Yeah you should not even be back here tonight." He stand there with his arms across his chest and smile with a cocky grim. I spoke to a manager outside and he came back and told us there are enough managers felt that since we are not comfortable with their services and it would be best for us to get our cars elsewhere. So they were kicking us out. It was just a set up for us to come back and humiliating us. Being Asian in the US for more than 30 years and this is not a unusual thing for me, I knew they are been discriminating us,. We asked for everything back and they said they would shred them, and said they needed to keep in on record, so which one is true? We immediately check out credit report and found out they had done a hard inquires on us 3 times had brought down our scores. 3 Times. Tell me there is not something going on. More