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Chevrolet of Milford

Milford, CT

Overview
Reviews
3.7
547 Reviews
Call Dealership (203) 882-1971

655 Bridgeport Avenue

Milford, CT

06460

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Showing 547 reviews

March 31, 2025

Service was fast and correct. Friendly and efficient people. Good experience. Can’t go wrong using them. More

by gdjima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Baldwin, Denise Ghent, Zashley Fernandez
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Mar 31, 2025 -

Chevrolet of Milford responded

Hi there! Thank you for the great feedback. We're glad to hear your service was efficient. We appreciate your trust and look forward to helping you again whenever you need us!

March 20, 2025

Luke was great and the rest of the service department were very nice. It was my first time here but I definitely will be coming back next time I need service. More

by dmaha
Recommend Dealer
Yes
Employees Worked With
Luke, Geoff Baldwin, Denise Ghent, Zashley Fernandez, Wilsy Acevedo
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Mar 24, 2025 -

Chevrolet of Milford responded

Hi there! We're so glad your first visit went well and that Luke and the rest of the service team made a great impression. It’s awesome to hear you’ll be coming back—we’ll be ready to take care of you whenever you need us. Don’t hesitate to reach out if anything comes up in the meantime!

March 07, 2025

Unbelievable. I have been taking my wife's car here for several years and used my CNA National warranty multiple times only paying the 100 deductible. Today my wif More

by JBASCIANO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoff Baldwin, Denise Ghent, Zashley Fernandez, Wilsy Acevedo
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Mar 10, 2025 -

Chevrolet of Milford responded

Thank you for your review and I'm truly sorry for the misunderstanding. I know you spoke to our service manager about this and there still seems to be a misunderstanding of what happens with a 3rd party warrantee like what you have. First, have to diagnose the vehicle before we can ascertain whether the issue is a covered repair or not. Then we need to submit our findings to the warranty company for authorization. They review it and give us permission to proceed, or not. They may even opt to send out an inspector to determine whether or not they will cover the repair. I know none of this is news to you based on the fact that we've been through this before, as you rightfully stated. The misunderstanding is with your deductible vs. our diagnostic time. Your deductible is a small part of the work that your insurance doesn't cover and is always your responsibility. The diagnostic time is the time our technician needs to diagnose the problem. If the warranty company does not cover the repair, then you are responsible for the time we spent diagnosing the vehicle. You have the option to pay out of pocket for the repair estimate that we give you or take it somewhere else of your choosing. This would leave us with having to bill you for the time our technician had to spend diagnosing the problem and that is the reason we ask you for authorization to go ahead with the diagnosis. Obviously, we can't demand that you do any work with us, but we have an obligation to inform you of any charges you may incur if we do the work you ask us to do. I hope this helps to clarify what happened and that you realize that we have no intention to charge you or demand that you pay us for something that we did not do. Please feel free to reach out to me directly if you have any questions or if there's anything I can do for you. Oscar Guerra, General Manager.

Mar 10, 2025 -

JBASCIANO79 responded

I have worked in and around this business for over 10 years. I know what a deductible is. I have had this specific vehicle serviced at your dealership 3X in the last 5 years or so. All with the same warranty from CNA National. I have NEVER been asked to pay more than the $100 deductible for a covered repair. This new thing of yours, asking a customer for over $250 just to do a diagnostic, is as I said, a new development, probably due to a new owner or new management. I have done some research since my wife coming in there the other day. It would seem that I am not alone in this. You have multiple reviews for the same issue of gauging customers in service. I understand having to pay the diagnostic fee if a repair is not covered, nobody expects you to work for free but taking advantage of customers is wrong. I would have had no problem paying a reasonable diagnostic if a covered repair was not found. Why is the diagnostic charge above your hourly service rate? Doesn't make much sense. I have no desire to speak privately with you, let the other reviewers see how you treat loyal customers. Shame on you

Mar 10, 2025 -

Chevrolet of Milford responded

We assure you that our customers satisfaction is our number one priority and we take utmost care with them. Guaranteeing the diagnostic fee is paid is standard procedure in all OEM repair shops. As stated before, if the repair falls under warranty then you are not responsible for this charge, it will be added into the cost of the repair that the warranty company will cover (besides the deductible). The only time you would be responsible for this charge is if the repair in question is not covered under the warranty policy.

Mar 10, 2025 -

JBASCIANO79 responded

Wait a minute, that is NOT what my wife was told. She said we had to pay the diagnostic on a credit card upfront before anything was done. If what you are saying is the case, why was my wife asked to pay the diag fee upfront? And when i was on the phone with your service rep, I asked her about the charge and was told this is the NEW procedure. So if the repair ended up being a covered repair, and the warranty company would have paid the diag, why did I have to pay it on my credit card before you even looking at the car?

October 09, 2024

Everyone was helpful, kind, and listened to what I wanted and found the perfect car. Lucas, our salesman was extremely helpful. More

by Henry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucas cavalcant-silva, Denise Ghent, Zashley Fernandez
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Oct 10, 2024 -

Chevrolet of Milford responded

We're thrilled to hear that Lucas and the team helped you find the perfect car while providing a helpful and kind experience. We appreciate your trust and look forward to assisting you again in the future!

September 18, 2024

They are concerned more about selling but the service is terrible. One hand doesn't talk to the other so the customer gets the run around and I wouldn't refer this place to anyone!! More

by Labsound2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoff Baldwin, Denise Ghent, Zashley Fernandez, Wilsy Acevedo
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Sep 20, 2024 -

Chevrolet of Milford responded

We apologize that your experience at Chevrolet of Milford was anything less than satisfactory. Please contact the dealership at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. (203) 951-6292

September 14, 2024

Great service very polite and informative and helpful cares about there customers and does best to accommodate More

by CBAROCSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan feather
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Sep 17, 2024 -

Chevrolet of Milford responded

Thank you for your kind feedback! We're glad to hear that you experienced great service and that our team was polite, informative, and attentive to your needs. We look forward to serving you again!

September 12, 2024

The technicians completed the work that I requested was completed in a timely manner .they kept notified of the progress of the work that they were doing. More

by DChad48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilsy Acevedo
Report | Print
Sep 13, 2024 -

Chevrolet of Milford responded

Thank you for sharing your experience! We're glad to hear that the technicians completed the work in a timely manner and kept you informed throughout the process. We look forward to assisting you again!

September 06, 2024

Please avoid this establishment at all cost. My husband brought his car in for service. They were guessing on his diagnosis. They made him pay for a diagnosis and he had bring the car right back More

by mlissa107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JONATHAN FEATHER
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Sep 09, 2024 -

Chevrolet of Milford responded

Hi mlissa107, It appears you prefer to keep posting wrongful information instead of contacting me for a resolution. Here is my response to you on a different platform offering to assist you. " I'm sorry you & your husband feel you were wronged by our service department. I personally reviewed the complaint and spoke to your husband offering an apology and trying to see if we can correct the situation. As I mentioned to your husband during our conversation, we could not get the light that he complained about to come on during the initial visit. Your husband returned two months later after having driven nearly 14,000 miles, complaining that the light was still coming on intermittently. We were able to get the light to come on, and we did find a faulty sensor that we subsequently repaired. At the time, it appeared that this was the cause of the light as it did not immediately return any faults or lights and found no reason to continue with a further diagnosis. When he returned the next day, complaining that the light had come on again, we proceeded to complete a more in-depth inspection that turned up the four possible issues with your vehicle that may be responsible for the light. We provided you with an estimate noting that these are needed repairs to the vehicle but may or may not be the source of the light. We will not be able to determine that until these issues are addressed. We are sorry that you lost confidence in us during this process and that you choose to take your vehicle elsewhere. Or technicians are trained and certified to work, not only on Chevy products, but on all makes and models & at the highest level of technical & mechanical training. Driving a vehicle 14,000 miles in two months will definitely cause a significantly higher level of wear & tear and require a higher level of maintenance. I remain willing & able to assist you with your vehicles needs and would love an opportunity to make things right by you if you find theirs anything I can do. You can contact me directly at 203-882-1971 EXT135 or at oguerra@chevroletofmilford.com."

August 02, 2024

Because all personnel working on sale or service are very polite and professional person, they try all customer like family. Oscar on sale department always makes everything possible to sale your dreaming ca More

by polyservicemech3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Ghent, Zashley Fernandez, Wilsy Acevedo
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Aug 02, 2024 -

polyservicemech3 responded

Thank you Chevy of Milford for accomplished with my expectations.

Aug 02, 2024 -

Chevrolet of Milford responded

Thank you for your kind words. We're delighted to hear that our sales and service teams treat customers like family with politeness and professionalism. We appreciate your feedback and look forward to continuing to serve you!

May 16, 2024

My primary dealings with this dealership have been with their service department. The entire staff are extremely professional and accommodating! More

by fstgunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Powers,Dillon Reeky,Jt, the entire team!
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May 17, 2024 -

Chevrolet of Milford responded

Thank you for your feedback! We're delighted to hear that you've had such positive experiences with our service department. Our team strives to be professional and accommodating, and it's wonderful to know we're meeting those standards. We look forward to continuing to serve you in the future!

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