Chevrolet of Homewood - Service Center

Great Service This is my second Chevrolet of Homewood vehicle and although I'm very happy with the deal I got on my car, I'm writing to talk about the AWESOME servi This is my second Chevrolet of Homewood vehicle and although I'm very happy with the deal I got on my car, I'm writing to talk about the AWESOME service I received. Recently, I had a check engine light come and scheduled an appointment on-line. When I got to the store, they didn't have my appointment on their books and couldn't get me in that day. When I called to complain I spoke with Darrick Harris who instantly escalated my problem to the powers at the store and found the time to pick up my car personally, bring it to the store, have it fixed, washed and cleaned and drove it back to my home. That's going above and beyond. Thanks Darrick, you and your dealership are both AWESOME! More

customer service needs 2 b updated The customer service sucked Unfriendly Eating while waiting on customers rude and plan unprofessional Shuttle service wait time was almost 2 hours The customer service sucked Unfriendly Eating while waiting on customers rude and plan unprofessional Shuttle service wait time was almost 2 hours And I left the dealership with a dirty car and the engine light is still on. More

horrible service They have horrible customer service representatives, and liars as fiance officers. I feel sorry for anyone who does business with this dealer!!!!!!!! They have horrible customer service representatives, and liars as fiance officers. I feel sorry for anyone who does business with this dealer!!!!!!!! Complete rip offs More

I took my car here because the A/C was out. I was told after about 3 hours that only my compressor and not the condenser (which had a small hole) was covered under the warranty. I drove my car ALL summ after about 3 hours that only my compressor and not the condenser (which had a small hole) was covered under the warranty. I drove my car ALL summer long with NO air conditioning because I was told it was going to be an $800 repair. I purchased a Major Guard extended warranty from GM...which covers everything except the exhaust system and catalytic converter. I had to call them to find out that the condenser IS covered. I took my car elsewhere for the repairs. And yes - the condenser was replaced under my extended warranty. I would NEVER recommend anyone go to Homewood Chevy for service. Their service department is uninformed. More

I went to this dealer after reading reviews on this site. I had multiple bad experiences with Cadillac dealers and I live in an area where things can be dicey insofar as car repairs go. That said, a dealer I had multiple bad experiences with Cadillac dealers and I live in an area where things can be dicey insofar as car repairs go. That said, a dealer review/rating has some merit for me. I have to say that I was wholly surprised. I have a vintage and pristine Oldsmobile that I thought was having some sort of transmission problem. I asked for diagnosis only, and a thoughtful recommendation as to what I should do. They had my car for 1 day. When I was called with a report on the vehicle, they took a great deal of time to explain everything to me. They went out of their way to tell me about the background of the mechanic that reviewed the vehicle. They had already priced any work that I may want to have dono\e in the future if and when I actually have a problem with the vehicle. There was no sales pressure of any sort. This was such a different experience for dealer level service on my car! Overall, this was an amazingly positive experience. More

I worked with Guy over the phone for service issues. He was friendly and pleasant to deal with and helped me come up with a solution for our problem very quickly and efficiently. I highly recommend this de was friendly and pleasant to deal with and helped me come up with a solution for our problem very quickly and efficiently. I highly recommend this dealership for all of your car needs! You won't be disappointed! More

We were taken care of right away, kept informed as to the progress of repairs needed and went above the 'normal' Customer Service we have ever received. Outstanding dealership with caring/concerned staff. I progress of repairs needed and went above the 'normal' Customer Service we have ever received. Outstanding dealership with caring/concerned staff. It's a pleasure doing business with you! More