45 Reviews of Chevrolet of Homewood - Service Center
Ensure Service department obtain customer approval prior to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. More
I was told that the noise I'm hearing from my brakes is due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purcha due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purchased. I'm not satisfied. More
I liked the ease of online appt. Service was efficient. I liked the ease of online appt. Service was efficient. The service person, Nathan Tate, was thorough, friendly and knowledgeable. I am trying to re I liked the ease of online appt. Service was efficient. The service person, Nathan Tate, was thorough, friendly and knowledgeable. I am trying to reverse a negative opinion of the dealership, even though its closest to me. More
I’ve bought like four Camaros from this dealership so that should say a lot! Mike in the service department is always helpful when I come there and the GM is kool guy! that should say a lot! Mike in the service department is always helpful when I come there and the GM is kool guy! More
Today I was disappointed by the service department. I was scheduled for an early morning appointment. I arrived promptly at the alloted time and was turned away. Upon purchasing my vehicle, I wasnt inf was scheduled for an early morning appointment. I arrived promptly at the alloted time and was turned away. Upon purchasing my vehicle, I wasnt informed that I needed a "we owe" slip for installation of a remote starter. I was only informed to make an appointment to have my car serviced and everything would be hassle free. So you can imagine my shock when I'm being grilled by the head Mike for paperwork; I hadn't been presented during the purchase of my vehicle. It took 30 minutes for my paperwork to be drawn up by the dealership. After presenting the head Mike with proof of purchase (for keyless starter); I was informed I'd need to reschedule. I think customer service from the service department is lacking and needs improvement. If a customer shows up for an appointment on time. It is a disservice to dismiss and demand a rescheduling for another day. It doesn't show that you value your customers time, nor display professionalism when there are discrepancies. Overall, I love the dealership however the service department leaves alot more to be desired. Hopefully it's something that can be taken seriously and worked on for the near future. More
Horrible Service. I scheduled for maintenance for a car that I have had for years. They refused to service my vehicle. I wasted time and gas driving there just so they I scheduled for maintenance for a car that I have had for years. They refused to service my vehicle. I wasted time and gas driving there just so they can turn me away... I have been a loyal customer for years now. It makes no sense and is unacceptable. I have never seen such neglect and apathy in a chevrolet service department.... I would not recommend this dealership, especially if your looking to service a sports car. More
Nathan Cal and Corey were absolutely wonderful even though I was not being nice when I first checked in. I had had previous situations with another chevy dealership when I had my other car and I was a though I was not being nice when I first checked in. I had had previous situations with another chevy dealership when I had my other car and I was a little anxious that I was going to get the same treatment I had gotten before. More
Honest mechanic I went to the service center because I have been hearing a noise when driving lately. My husband told me the sound was probably the sensor indicating I went to the service center because I have been hearing a noise when driving lately. My husband told me the sound was probably the sensor indicating new brake pads were needed. I told the service manager, Cory Darling the problem and he gave me a quote on how much the brake work would cost. He was straightforward and patient. After the mechanic looked at my brakes, he told Cory they did not look as if they needed the requested work. The mechanic even showed me the brakes and explained the probable source for the sound I heard. I was greatly relieved and as I drove away, I thought about how rare it is to encounter an honest mechanic. I wish I had his name so I could give him a shout out. I will seriously consider Homewood Chevrolet when I am in the market for a new vehicle in the near future. More