Chevrolet of Homewood - Service Center

The staff is rude, lazy, and unresponsive. I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I will never take another vehicle here. More

Great customer service professional and fast they also answered my questions. I just wish the waiting area was a little bigger answered my questions. I just wish the waiting area was a little bigger More

I went to the Homewood Chevrolet and Matthew Granberry was the best with customer service and sales. I ended up purchasing a new vehicle. was the best with customer service and sales. I ended up purchasing a new vehicle. More

It took one hour for an Oil Change Service . I was surprise and very satisfied . Thank you , Jesse surprise and very satisfied . Thank you , Jesse More

Ensure Service department obtain customer approval prior to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. to commencement of work order. b I was charged $1600 on 04-28-21. No one at Chevy Homewood advised me of cidt prior to work commencemt. More

I was told that the noise I'm hearing from my brakes is due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purcha due to rust on the brake pads. I've only had the car for a month and I've been driving the car and the sound has been coming since the car was purchased. I'm not satisfied. More

I liked the ease of online appt. Service was efficient. I liked the ease of online appt. Service was efficient. The service person, Nathan Tate, was thorough, friendly and knowledgeable. I am trying to re I liked the ease of online appt. Service was efficient. The service person, Nathan Tate, was thorough, friendly and knowledgeable. I am trying to reverse a negative opinion of the dealership, even though its closest to me. More

I’ve bought like four Camaros from this dealership so that should say a lot! Mike in the service department is always helpful when I come there and the GM is kool guy! that should say a lot! Mike in the service department is always helpful when I come there and the GM is kool guy! More

Today I was disappointed by the service department. I was scheduled for an early morning appointment. I arrived promptly at the alloted time and was turned away. Upon purchasing my vehicle, I wasnt inf was scheduled for an early morning appointment. I arrived promptly at the alloted time and was turned away. Upon purchasing my vehicle, I wasnt informed that I needed a "we owe" slip for installation of a remote starter. I was only informed to make an appointment to have my car serviced and everything would be hassle free. So you can imagine my shock when I'm being grilled by the head Mike for paperwork; I hadn't been presented during the purchase of my vehicle. It took 30 minutes for my paperwork to be drawn up by the dealership. After presenting the head Mike with proof of purchase (for keyless starter); I was informed I'd need to reschedule. I think customer service from the service department is lacking and needs improvement. If a customer shows up for an appointment on time. It is a disservice to dismiss and demand a rescheduling for another day. It doesn't show that you value your customers time, nor display professionalism when there are discrepancies. Overall, I love the dealership however the service department leaves alot more to be desired. Hopefully it's something that can be taken seriously and worked on for the near future. More

Horrible Service. I scheduled for maintenance for a car that I have had for years. They refused to service my vehicle. I wasted time and gas driving there just so they I scheduled for maintenance for a car that I have had for years. They refused to service my vehicle. I wasted time and gas driving there just so they can turn me away... I have been a loyal customer for years now. It makes no sense and is unacceptable. I have never seen such neglect and apathy in a chevrolet service department.... I would not recommend this dealership, especially if your looking to service a sports car. More