Chevrolet of Homewood - Service Center

No words to express how thankful our family is with the cars we have purchased and the care we receive from the amazing service department at Cheverolet of Homewood. Thank you so very much! cars we have purchased and the care we receive from the amazing service department at Cheverolet of Homewood. Thank you so very much! More

To start with I was told by one of your service writers if I didn't like there answer I could reschedule,after waiting almost 2 hours. My problem was with the service and scheduling Department. if I didn't like there answer I could reschedule,after waiting almost 2 hours. My problem was with the service and scheduling Department. More

They knocked it out of the park. Truly the best dealership in all of Illinois. Truly the best dealership in all of Illinois. More

Very pleased, good service very dependable they solved the problem, I highly recommend them they take you home while your car is being serviced and pick you up when the car is finished no extra charge, a the problem, I highly recommend them they take you home while your car is being serviced and pick you up when the car is finished no extra charge, a very nice place to do the business with More

They are great! Service team is amazing! Will always go back for my future vehicles! Service team is amazing! Will always go back for my future vehicles! More

This is an abbreviated version of my experience with the service department. Oct. 11, 2023: Took truck in due to grinding/hard banging noise from underneath truck on drivers side. My truck is a 2013 Chevy A service department. Oct. 11, 2023: Took truck in due to grinding/hard banging noise from underneath truck on drivers side. My truck is a 2013 Chevy Avalanche and as of this posting has 64,042 miles. Repair: pad kit & front rotor. . Cost: $797.81. Oct 12, 2023. Same noise; took truck back in. Repair: new rear pads and rotors. Cost: $421.55. Dec 18, 2023: Same noise only much worse. Repair: replaced differential. Cost: $2964.30. Jan 24, 2024: Same noise. Afraid to drive. Took truck in again. They said they drove it but did not hear noise. Feb 15, 2024: same noise, but really loud. I recorded noise on my cellphone. Service department says they found problem; has to do with right front hub bearing assembly. I’m skeptical because noise was coming from underneath left side, not the right side. Cost: $833.86. I’ve paid a total of $5,017.52. I feel there were “repairs” made that were not needed at that time. My truck had no symptoms of needing new brakes and rotors, like excessive squeaking when brakes/rotors are bad. I know what bad brakes and rotors sound like. I complained to service manager and was “assured” that all work done needed to be done. I don’t believe that all those repairs needed to be done at essentially the same time. I am extremely disappointed in the service department. I feel that I paid for “so-called repairs” that were not immediately needed, and I wasn’t offered any compensation, except the service manager (who was very nice in listening to me) gave me his business card and asked me to see him directly if I have any more problems. Do I need to pay for more repairs ???. Unfortunately, I didn’t get anything in writing. My family has purchased 3 new vehicles from Homewood Chevy over the years and never had a problem with your service diagnosing and fixing a repair, until this time with my Chevy avalanche. More

Very satisfied not long of wait time very knowledgeable of job thank you for services of job thank you for services More

The staff is rude, lazy, and unresponsive. I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I have never collectively seen so many people in one place who felt entitled to a paycheck sans any quality of performance. We have 150 pickups and I will never take another vehicle here. More

Great customer service professional and fast they also answered my questions. I just wish the waiting area was a little bigger answered my questions. I just wish the waiting area was a little bigger More