Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding our service offerings. At Chevrolet of Everett, greasing the fittings is not included as a standard part of our oil change service; it does indeed require a specific request. We strive to meet each customer's individual needs and appreciate your feedback as it helps us clarify our services better. We're sorry to hear about the misunderstanding and the resulting negative reviews. We aim to provide a BETTER EXPERIENCE by clearly communicating what our services entail and ensuring we meet your expectations. If there's anything further we can clarify or assist you with, please don't hesitate to contact us directly. We value your business and are here to help make your service experience as positive and straightforward as possible. Thank you for choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for your wonderful review! We're thrilled to hear that Erik provided you with excellent service and that you're very happy with your experience at Chevrolet of Everett. Delivering a BETTER EXPERIENCE is our goal, and it's great to know that Erik helped achieve this for you. We appreciate your willingness to recommend us to your friends and family, and we look forward to providing them with the same high level of service. Thank you for choosing Chevrolet of Everett, and we can't wait to serve you and your loved ones again in the future!

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you were very pleased with the oil change and tire rotation services, and that our team's efficiency and friendliness stood out during your visit. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE by ensuring that our services are not only fast but also friendly. We appreciate your feedback and look forward to continuing to provide you with excellent service. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for bringing these issues to our attention. We apologize for the oversight regarding the greasing of the fittings and the window washer fluid during your recent service visit. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE, and clearly, we missed a couple of important details in your case. We would appreciate the opportunity to rectify this and ensure that your vehicle is serviced correctly. Please contact us at your earliest convenience to arrange a time to bring your vehicle back in; we will take care of these issues at no additional cost to you. Thank you for your feedback, which helps us improve our service. We look forward to making this right and ensuring your satisfaction.

Chevrolet of Everett responded

Thank you for your review! We're glad to hear that we were able to successfully complete your oil change and locate the source of the water entry in your vehicle. At Chevrolet of Everett, we are committed to providing a BETTER EXPERIENCE by ensuring thorough and effective service to address all your vehicle needs. We appreciate your feedback and are pleased that we could resolve the issue for you. We look forward to continuing to serve you in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for your review! We're glad to hear that JJ and our service department team provided you with quick and friendly service. At Chevrolet of Everett, our commitment to offering a BETTER EXPERIENCE is central to how we operate, ensuring every visit is efficient and pleasant. We appreciate your positive feedback and are pleased everything was to your satisfaction. Thank you for choosing Chevrolet of Everett, and we look forward to welcoming you back for your future service needs!

Chevrolet of Everett responded

Thank you for your fantastic review! We're thrilled to hear that you experienced great customer service and found our team to be efficient, well-organized, and accommodating. At Chevrolet of Everett, we are committed to providing a BETTER EXPERIENCE that sets us apart as the best place to go for car services. Your kind words are greatly appreciated, and we look forward to continuing to meet your expectations. Thank you for choosing Chevrolet of Everett, and we can't wait to see you again for your next service visit!

Chevrolet of Everett responded

Thank you for your feedback and for letting us know about your experience. We're glad to hear that your oil change was completed in a timely manner and that you were pleasantly surprised by the cleaning of your car's interior. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE, and it's important to us that we meet those standards consistently. However, we apologize for the delay in resolving the issue with your SIM card. It's crucial that we follow up promptly, and we fell short in this instance. I will personally ensure that a technician contacts you as soon as possible to address this problem effectively. Your satisfaction is very important to us, especially with your warranty period in consideration. Thank you for your patience and for bringing this matter to our attention. We appreciate your help in improving our service and look forward to resolving this quickly for you. Please feel free to reach out directly to our service department if you have any further concerns. Thank you for choosing Chevrolet of Everett, and we hope to restore your confidence in our commitment to excellent customer service.

Chevrolet of Everett responded

Thank you for taking the time to share your positive experience! We're delighted to hear that we could provide quick service and efficiently resolve the backorder issue with the factory parts you needed. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE by ensuring that our service is not only fast but also resolves any issues effectively. It's great to know that we were able to assist where others could not and that we resolved your issue on the same day. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for sharing your experience! We're pleased to hear that your oil change was completed quickly and that JJ was effective in explaining the process. At Chevrolet of Everett, we are committed to providing a BETTER EXPERIENCE by ensuring our services are not only fast but also transparent and easy to understand. We appreciate your feedback and are glad that JJ could make your visit smooth and informative. We look forward to serving you again soon! Thank you for choosing Chevrolet of Everett.