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Chevrolet of Culver City - Service Center

Culver City, CA

4.2
1,562 Reviews

1,562 Reviews of Chevrolet of Culver City - Service Center

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June 05, 2021

Better service experience than last year... the service advisor actually explained the report to me in detail, also he recommended me a great food spot to try if i got hungry meanwhile my car was getting s More

by vijann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
Jun 07, 2021 -

Chevrolet of Culver City responded

Thank you for the very kind words! Luis will be delighted to hear that he was a pleasure to work with. We are lucky to have him on our team. Please come back and see us for any of your future car needs! - Customer Service, Michelle M.

June 05, 2021

This was my first time coming to Culver City Chevrolet for a recall where they ask you for your information they give you paper work before and afterwards from 7:00am to 5:00pm More

by ginam_williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
Jun 07, 2021 -

Chevrolet of Culver City responded

Thank you for the high star rating! We appreciate you taking the time to let us know how we are doing. Thank you for your business and we hope you continue to choose us for all of your car needs in the future. - Customer Service, Michelle M.

June 04, 2021

Seems like the new owners (I understand from late 2020) are driving this dealership into the ground. I've been happily going there for a decade (over the previous 2 owners) but as of my last visit in May 2 More

by Jillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle (customer service?) Alex Cuevas, Ashley (reception), Luis Hernandez (new manager), Jose Gudiel, Luis Navarrete
Jun 07, 2021 -

Chevrolet of Culver City responded

Thank you for taking the time to fill out a review, Jillian. We are very sorry to hear this and would like to reach out to you privately to try to resolve the issue. We value your business and hope to have another chance to show you our appreciation and take care of any other car services for you. Please contact us at (424) 216-7438 when you have a chance. -Customer Service, Michelle M. (424) 216-7438

Jun 07, 2021 -

Jillian responded

Michelle, you are part of the problem. You were one of the people I was transferred to weeks ago, I left a message and you have still never called back. I have called the number you mention above three times today (6/7/21) and no answer. You are proving my point about your lack of customer satisfaction. I do hope you guys can get your act together or my Chevy will be at the Ford dealer on Centinela where my husband goes and they are fantastic.

Jun 17, 2021 -

Jillian responded

This new dealer does not care anymore. It is not a good dealership yet. Hopefully they can get their act together. Chevrolet HQ is being made aware of the details of the multiple issues the dealership is hopefully going to resolve. But for now, they have a long way to go.

June 04, 2021

REUBEN WAS GREAT, VERY ACCOMMODATING AND VERY NICE. I WAITED OVER 3 WEEKS FOR MY CAR PART, THAT SUCKED! OTHER THAN THAT, IT WAS A PLEASURE. More

by TSR-ONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
Jun 07, 2021 -

Chevrolet of Culver City responded

Thank you for sharing your experience with us. Ruben will be happy to hear your kind words! Your feedback helps us to better our services. Next time we hope to make your experience with us even more enjoyable. - Customer Service, Michelle M.

June 03, 2021

The service are excellent starting with the person to take my car since the first time was so friendly and take car about my needs her name is Jordan More

by JHRODROCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Chevrolet of Culver City responded

Thank you! We appreciate you taking the time to let us know how our service department is doing. They will certainly be happy to hear your kind words! Please come back and see us for any of your future car needs. - Customer Service, Michelle M.

May 30, 2021

The quick brown fox jumps over the lazy dog" is an English-language pangram—a sentence that contains all of the letters of the English alphabet. Owing to its brevity and coherence, it has become widel More

by jarimpersonlynn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Luis Navarrete
Jun 01, 2021 -

Chevrolet of Culver City responded

Thank you for the 5-star rating! We appreciate your business and look forward to serving you again. - Customer Service, Michelle M.

May 30, 2021

There was a recall for the seatbelt on my vehicle. I was in and out super fast. The staff was super courteous. My vehicle was parked ready for me. More

by mayo926
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Chevrolet of Culver City responded

Thank you for choosing Culver City Chevrolet as your first choice for all your automotive needs! Thank you, and have a fantastic day! - Customer Service, Michelle M.

May 28, 2021

I'm glad to see a woman work the service drive like Jordan does, it sure does make a difference on customer service. She is overall very good don't get confused with customers who want free services at More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Rathman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Chevrolet of Culver City responded

Mike, thank you for your kind words and this wonderful review! Jordan is a great asset to our team. We hope to be of service to you again in the future. Best wishes, Customer Service, Michelle M.

May 28, 2021

Great communication and fast service! I had my oil changed and a recall serviced and both were done within a day and I appreciate that More

by charleyfeldman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Barrera
Jun 01, 2021 -

Chevrolet of Culver City responded

Hi, we are so pleased you enjoyed your visit to Culver City Chevrolet! Thanks again for the feedback, and have an amazing day! - Customer Service, Michelle M.

May 28, 2021

Worst service. The girl in service starts to scream at me and gave me attitude when i kindly ask when my car will be ready since it was past the time they told me. I will not come back. I had an appointment More

by ZM16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Rathman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Chevrolet of Culver City responded

We've noted your concerns and discussed what we can do to improve these processes. You’re absolutely correct, the oil change should not have taken that long, and service time varies for many reasons not connected to the actual task, but it's our job to minimize your inconvenience -- or eliminate it entirely. We're working on that. Please don't hesitate to call us at (424) 216-7438 if you have any other questions or concerns. – Customer Service, Michelle M.

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