Chevrolet of Canton

Stay away from the service department. They destroyed my car. Took my 2019 Suburban in for it’s 60k maintenance on 1/31 because I am well aware my powertrain warranty is over so I should They destroyed my car. Took my 2019 Suburban in for it’s 60k maintenance on 1/31 because I am well aware my powertrain warranty is over so I should probably keep it well maintained to avoid having issues. After I got my vehicle back, it drove fine on the way home, about a 15 minute drive. The following weekend I drove the car to Augusta after it had only been sitting in my driveway for about a week and a half, ran to the grocery store with it a couple times which is only a 5 min drive down the street. Halfway during my trip to Augusta I noticed a horrible squealing, like a belt issue while I was driving about 70 mph on the interstate. Not normal, after I just had a major service done. I was going to take it back to Chevy of Canton after I got back home from my Augusta trip, but guess what?! I didn’t even make it back. 45 mins into the drive while I was on my way home I got an overheat notification which then led me to get my car towed to a Chevy dealership who then told me that my water pump locked up due to belt failure. Hmm.. if I had an issue with my belt shouldn’t have Chevrolet of Canton notify me that I needed it replaced? Anywho, I dropped more money on getting the water pump and belt replaced. Fast forward to the beginning of April, my transmission started skipping. I went and took it to another Chevy dealership who then told me I had UNDER TWO QUARTS of transmission fluid and no visible leaks. I paid for another transmission service at that other Chevy dealership who then told me that there may be internal damage being that I drove around this whole time with barely any transmission fluid. Everything checked out fine, no codes, they released the car back to me. After driving it around for another week, it started skipping even worse. It is now currently back at the other Chevy dealer who previously serviced my transmission and said I would need to get a brand new transmission. And I’m over here like xxx?! I paid $1700 for preventative maintenance to only have to drop MORE money on getting repairs? Everything that the service department at Chevrolet of Canton touched has issues now. I’m out of pocket thousands of dollars and my Suburban is not drivable.Transmissions are on national back order and it could take MONTHS for all the parts to come in. Not to mention that it will cost me about $5700 plus tax to get it done. I’ve filed complaints with GM and they can’t really do much for me. Oh yeah, not to mention. They didn’t even report any of the maintenance I got done there. Not a single oil change, not even the 60k. So now I don’t have proof that my vehicle is well maintained. I never skip oil changes and tire rotations, I had them do my front brakes and an alignment as well. Luckily I saved all my RO tickets from their service department which apparently are really vague. Oh and another thing. They touched everything under the hood and DID NOT test drive it. The mileage in and out are the same. My advice, take it to a different Chevy dealership if you choose to get maintenance done by a Chevy shop. More

My son bought a truck asked for extended warranty, they forgot … drove truck less than 200 miles …had it for 2 weeks, bad lifters now they want $1200 to fix it . no customer service!!! forgot … drove truck less than 200 miles …had it for 2 weeks, bad lifters now they want $1200 to fix it . no customer service!!! More

I heard about Mark Smith at Chevrolet of Canton, (from my waitress) so I called him and met him the next day. Best, laid back car buying experience I’ve ever had. No hassle, no BS. Just the nicest guy out th waitress) so I called him and met him the next day. Best, laid back car buying experience I’ve ever had. No hassle, no BS. Just the nicest guy out there wanting to help. Thanks Mark for everything!! See you next time!! More

Mark Smith did a great job. If he had not called me about my online trade in value, I would have never ended coming to Canton and buying a new Colorado. Thanks my online trade in value, I would have never ended coming to Canton and buying a new Colorado. Thanks More

First time customer to the service department. Arrived wed mid day. No one greeted me, there was one lady in service who seemed extremely overwhelmed and I was 3rd in line. After 20 m she did take my wed mid day. No one greeted me, there was one lady in service who seemed extremely overwhelmed and I was 3rd in line. After 20 m she did take my keys and number and said I could leave and she would call me. 1 hour later she called and got my name and address and indicated someone would look at my 2018 Camaro with engine light on. Friday at 2 pm I called and she said. I one had looked at the car and I said and no call to me for any update? She was speechless and as such I said nevermide I will come get the car and take it to Days Chevy where I bought the car and I usually go. She said ok and did not even try to recover me as a new customer. Moved to Woodstock and guess I will continue to give days Chevy my business and buy all my new cars from them. The dealership needs help! More

I bought a used GMC Denali on Aug 29. I worked with Cean. While I am happy with the vehicle, and my purchase, I am extremely disappointed with the lack of service after the sale. Cean promised me tou Cean. While I am happy with the vehicle, and my purchase, I am extremely disappointed with the lack of service after the sale. Cean promised me touch up paint for a few minor scratches I noticed the day I bought the truck. I have followed up with him 4 different times. The first two times he told he he would check on it, but never followed up with me. The last 2 times he didn’t even take the time to acknowledge my message, much less respond. I feel like he was after the sale and nothing else. I am typically a repeat customer, but after my first experience, I will not be back to Chevrolet of Canton. Price isn’t everything!! More

We bought a GMC Yukon XL from the dealership there dealer Carson wood was absolutely the best I’ve dealt with in 30 years of buying cars he went above and beyond to make sure our buying experience was unbeli Carson wood was absolutely the best I’ve dealt with in 30 years of buying cars he went above and beyond to make sure our buying experience was unbelievable thanks again to Carson and the entire Chevy crew in canton thank you so much Randy Zirbel More