
Chevrolet of Bend
Bend, OR
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I recently bought a 2004 Jeep Cherokee from the Chevrolet Dealer in Bend OR. This was the second vehicle we had purchased from this dealer in the last 4 months. The sales staff we worked with were helpful an Dealer in Bend OR. This was the second vehicle we had purchased from this dealer in the last 4 months. The sales staff we worked with were helpful and friendly. The problem started when after having the vehicle for only a week and a half we started to hear a bad popping sound when driving, especially when turning or going over bumps. We had gotten the extended warranty so that we would have a hassle free, reliable vehicle to have in the future. When we brought it in to the service department they said that it would be a $1000 dollar repair, which wasn't covered under the extended warranty. When asked if they had found this when they did there over 100 point pre-sale inspection the sales department manager quoted "We had seen that upon inspection but did not fix it because it is not a safety concern." I could not believe that he had actually just said that. What I got out of that comment was this dealership is knowingly selling vehicles with broken components to customers. When asked if they would cover the expenses of this repair they refused and now I have a $1000 repair that I have to cover only a week and a half after purchasing this vehicle. My advice to anyone is to stay away and not purchase a vehicle from the Bend OR Chevy dealership because there is a good chance that you will be buying a vehicle with broken components. The most frustrating thing to all of this is that the service department knew that these components were not functioning correctly and they did not address them before selling this vehicle to us. I would not recommend this dealership to anyone and I will never be going back for further purchasing or service. More
Lance was very professional and with a no pressure approach!! The pressure is why I HATE to drive into a dealers lot. So much so, that when I purchased NEW, I would always deal with a fleet manage approach!! The pressure is why I HATE to drive into a dealers lot. So much so, that when I purchased NEW, I would always deal with a fleet manager. More
Bret Baker was extremely helpful and courteous, and is a valuable employee. Your dealeship should value guys like this! The service provided to my car was also fast and effective. valuable employee. Your dealeship should value guys like this! The service provided to my car was also fast and effective. More
Although this visit was basically a routine service (lube,oil,filter) I reviewed my service needs with Bret and we decided what items needed to be added to my service requirments for this visit. He arr (lube,oil,filter) I reviewed my service needs with Bret and we decided what items needed to be added to my service requirments for this visit. He arranged for transportation so I would arrive for my doctor appointment on time and said he would call as soon as the work was complete. Bret gave me an estimated time of completion and called as promised. although he offered to shuttle me back to the dealership I had a friend taking us to lunch so his offer was not needed. Bret is extremely personable, professional, very attentive to detail and just a great person to deal with. I highly recommend Bret Baker in the Service Dept. as a person to deal with. More
The dealership was awsome!! Everyone was friendly and nice. Dave Wilcox went over every thing with me, including how to program my radio. I would reccommend him to any and everyone that is looking to buy nice. Dave Wilcox went over every thing with me, including how to program my radio. I would reccommend him to any and everyone that is looking to buy a car. My Chevy Cruze is wonderful and I am grateful for all the work they put in to get me in this car. Thanks everyone!! Keep up the good work. More
James & Kathleen Hansbrough 67091 Gist Rd James & Kathleen Hansbrough 67091 Gist Rd Bend, OR 97701 December 13, 2012 To Whom It May Concern: Sunday, December 9th we James & Kathleen Hansbrough 67091 Gist Rd Bend, OR 97701 December 13, 2012 To Whom It May Concern: Sunday, December 9th we came to the Chevrolet of Bend Dealership “just to look” and get some information. We knew we would be buying a new car in the near future but were unsure what we wanted or needed since it had been 13 years since we last bought a car. When we walked into the showroom we were met by a very nice man, Ashton Castle. Our first words to him we are just looking and we don’t want any pressure we are very intimidated by the process of buying a car. We were expecting to get a lot of high pressure. We would recommend Ashton to anyone, he stood back answered our questions and helped us through the process and no pressure. Ashton helped us find the car that was going to work the best for us and explained and answered all of our question with the “patients of Job” no matter how many times we ask same questions again and again. The dealership was able to put together a financial package we thought was fair so we bought the car and drove it home. We were pleasantly surprised the way we were treated. We will do business with Ashton and the dealership in the future as our needs arise. We have also told everyone who has come to admire our new car how well we were treated. Oh yes, and we just love our new car Ashton helped us make the right choice. Thanks to everyone you are great. Sincerely, Jim & Kathy Hansbrough More
Evan answered all my questions, helped me to find the truck that would meet my needs. He did what he promised. The other people that I worked with were helpful and professional. Evon had to jump thr truck that would meet my needs. He did what he promised. The other people that I worked with were helpful and professional. Evon had to jump through hoops to find the perfect truck for me. He did a wonderful job of explaining the features of the truck, and to make sure that I and my wife were familiar with all controls. More
We came in to check out the new Chevy cruze and ended up buying one. Evan was very professional with us and did not pressure us. Loving our new car and would refer him to anyone ready to buy. buying one. Evan was very professional with us and did not pressure us. Loving our new car and would refer him to anyone ready to buy. More
I purchased a used Nissan Pathfinder from Chevy of Bend recently and have nothing but great things to say about the purchase experience. My salesman, Charlie, was friendly and helpful. He knew how to ask recently and have nothing but great things to say about the purchase experience. My salesman, Charlie, was friendly and helpful. He knew how to ask fair questions without being overbearing or pushy. I feel like I got a good deal on my vehicle and that I was taken care of through the purchase process. My experience with the service department was equally positive, with representatives (especially Jeff) being honest and courteous. I would not hesitate to recommend this dealer. They take care of their customers. More