Chevrolet of Bend

Terrible Service/Handling I just bought my 4th car from this dealer in 6 years, 3 were new and this one is a 2013 Tahoe. Sales experience was terrible, the car was damaged and I just bought my 4th car from this dealer in 6 years, 3 were new and this one is a 2013 Tahoe. Sales experience was terrible, the car was damaged and not disclosed. When pointed out they ignored the issues and just brushed it off. Headlight seal is broker so it's full of water and fogs up, fog lamp is cracked and filled up with water and fog, inside wheel well lining is worn through from the tire rubbing against it, shards of glass under the passenger seat, tiny nicks in the leather seating as a result of glass shards and lastly, the clear coat on the lower passenger side door is pealing off and bubbling up. Oh, they still owe me the second set of keys! Also forgot to mention that when I opened the hood, the battery was completely corroded at the terminal and leaking, they did replace that when I made a big safety issue. This is NOT what a 2013 Tahoe is supposed to be sold as. I brought the car in three times to discuss ad was brushed off all times. The sales guy came out and said he would get on it with service immediately, 5 minutes later he's jumping into a car for a test drive with no one knowing I was there. I brought it up with service again when they replaced the battery and said they would get back to me, NOTHING!!!!! The sales, management and service people all treated me like garbage. I will NEVER be back to this dealer that I have spent a lot of money with and referred others to. More

Deceptive service recommendations New to the area with three Chevys to service, and I'm a dedicated dealership service customer. I had a power window that wasn't working, so I made New to the area with three Chevys to service, and I'm a dedicated dealership service customer. I had a power window that wasn't working, so I made an appointment to have that checked and to get an oil change at the same time. Service advisor was friendly, but after fiddling with his iPad for a few minutes, he turned to show me my three service options: $150, $225 and $300 or so. I asked where the $50 options was. He replied that the $150 included the diagnostic fee on the window - which would have been fine if it was really in the description. Instead, they added other services such as wiper blades, air filter, tire rotation, and so on to boost the $50 oil change to $150. I had him add the diagnotic fee (which is cheesy in the first place), and remove the extra services. The advisor called later in the day to say that the oil change was complete, and the window switch would be about $180. He also said that the 27 point inspection noted that we needed brakes both front and rear. Fronts would be about $340, and rears would be about $350. The rotors were ok. I declined at the time, and had him do the switch. Upon picking the car up, I discovered that the $180 for the switch was on top of the diagnostic fee - something that should have been made clear in our conversation. I called my old Portland dealer to ask about the brakes. The service advisors were shocked at the estimate. Without rotors, they would have been $150 per axle, and actually had a coupon for $99. That's after market brake pads, not OEM, but I wouldn't need OEM on a 14 year old car anyway. Now suspicious, I made an appointment to bring the Suburban in for them to have a look. I drove to Portland and waited while the technician reviewed the situation. The result is that the front brake pads had 5-6mm left and the rears had 8mm. The told me that they normally recommend brakes at about 3mm, and based on what they saw, I had 15-30kmi remaining EASILY. Oh, one more thing, the rear brakes had been done last summer - about 14,000 miles ago. So, the Portland dealership found no need for brakes, and did not charge me for the diagnostic. I appreciate being encouraged to provide good maintenance of my vehicles, even if I don't follow every recommendation. An honest ongoing conversation will get you my loyalty and my referrals, although you may not get the largest sale per transaction. I have purchased three vehicles from the Portland dealership. On the other hand, if I feel that you're slamming services, or recommending things that are not needed at all, or charging insanely high prices - I'm done with you. I had all three experiences in my first visit here. Sadly, there's no other Chevy/GMC dealership close enough to provide my ongoing service needs. I guess it's time to change to an independent garage - or to Ford. More

Two visits...Twice bitten, done dealing First trip was in spring '14 for a routine oil change on 2014 Silverado while out to check progress on house. After service an item was missing from First trip was in spring '14 for a routine oil change on 2014 Silverado while out to check progress on house. After service an item was missing from center console.. It did NOT ''fall out''. Indeed I cannot accuse,.... however it WAS there when I tendered my keys and was NOT when I got them back. I had moved it from my 2012 to this one the day I took delivery and has never strayed til now. Said they would ''ask around'' and get back with me"...never heard back. I called and spoke with GM couple days later. Apologetic of course, .Again, I make no accusations, but lack of concern and follow up rather unprofessional in my opinion. Interestingly enough while in waiting room first visit overheard two salesmen whooping it up over ''slamming'' a customer into a used car and high fiving in sight and earshot of other customers, too. Such professionalism. Second trip was today, 5 Sep...made apt on Tuesday for 3 recalls and other elective services, warranted and not. ( Getting ahead of myself here, but one recall was for an air bag issue....less than 1/4 mile after their service the beeping "service airbag" warning came on as it does very time I start the truck. Makes me wonder if they performed it properly if at all.. So now I have to visit a dealer much farther away to correct their work or lack there of.) At 0800 service advisor wrote ticket, said he would be in touch with estimate ''soon''. Mentioned to him that this was the second chance visit, that I had problems before. Come 1100 had not heard a word ...called dealership...on hold for 15 minutes with polite and apologetic operator coming back occasionally. Hung up and called back at 1200. After 5 minute hold reached advisor.. Informed he did not have the estimate yet but would call me back ''shortly''. Two hours later just drove to dealership. Hard to get put on hold while standing there. One elective service they could not perform. OK by m, no problem.. For the second was told they did not have a part in stock so didn't bother to notify or give an estimate even IF they were to order the part. Apologized to the advisor for requesting that he might have made at least one effort to contact me in six hours and for taking so much of his time. GM was not in, so called back to voice my concerns. His excuse was employees on vacation and they were busy. Continued to talk over me and interrupt. Informed him that we are done dealing and hung up. Interesting transcript indeed. We are GM 'lifers',....currently own 3 GM vehicles that need regular service with plans to purchase a new truck and a Malibu or whatever works for youngest daughter in about 60 days when our relocation west is finally complete . They will neither be purchased nor serviced at this dealership. Location is so ultra convenient to our new home, but the lack of professionalism and absence of a trust factor cannot be regained by any apology, offer or incentive. There was one part of my visit that was quite satisfactory...Enterprise loaner. More

Hard Worker Chevy 3500HD duallys are hard to find, but our salesman, Dave Wilcox, did a great job locating the truck I wanted. Dave is very knowledgeable and hel Chevy 3500HD duallys are hard to find, but our salesman, Dave Wilcox, did a great job locating the truck I wanted. Dave is very knowledgeable and helpful and easy to work with. No pressure sales here. I got a fair deal. I would highly recommend Chevrolet of Bend and Dave Wilcox. More

Best car buying experience ever! Dave is great!! We parked by the front door, I though that something was wrong, I though where are the two ,or three salesmen, We went inside, and we Dave is great!! We parked by the front door, I though that something was wrong, I though where are the two ,or three salesmen, We went inside, and we were greeted by Dave Wilcox with a big friendly smile. The experience just got better after that. There was no push, just friendly information. Dave went over everything, many things several times, we were not very quick to pick up on so many features. A most enjoyable experience!!!! Jim & Millie Jackson More

We received great service from Jeff Raszler at Chevrolet of Bend. We were in Bend for a short vacation, and our car broke down on a Friday afternoon. It looked like we would have to extend our vacation un of Bend. We were in Bend for a short vacation, and our car broke down on a Friday afternoon. It looked like we would have to extend our vacation until the next week in order to get our car fixed...until we talked with Jeff Raszler at your dealership. Jeff ordered a part immediately, arranged for a rental car, and took care of us quickly and efficiently when we finally arrived in the tow truck. He then made sure our car was taken care of the following day, a Saturday, so that we could leave as scheduled on Sunday. Finally he took care of the rental car return for us, since that office was closed by the time we picked up our car. Throughout it all, Jeff was cheerful, friendly and super helpful. We feel so lucky that he was there to help us, and we wanted to let you know how lucky you are to have such an exemplary employee. Brandon was the first person we talked to when we called, and he was also very friendly and helpful. More

I recently bought a dodge pu from them. When getting the finance done I requested to go though a certain credit Union. I was told that I would not be able too due to the amount that was being financed and finance done I requested to go though a certain credit Union. I was told that I would not be able too due to the amount that was being financed and the interest rate. I was told that they were going through another financial company which later sent me a letter saying I was denied. I found out later it went through a credit union out of Eugene. I was not happy about that, plus they were not able to tell me who the lender was right away either. I had gone to my credit union personally and now im in the process of refinancing the truck I just bought to have my payments and interest rate lowered. They not only did not want to try, but wanted to do things their way and not the customers way. After signing all papers many times, I checked into their extended warranty and it did not turn out as what I was told. I went back in and cancelled it plus them telling me when I was signing papers that I had to have GAP insurance on my truck, and I had told them I had it through my insurance. I had to call my insurance in front of them just to prove I had GAP insurance. All I see this dealership doing is lining their pockets with money and not caring about the customers or their concerns. This company was untruthful too me. I would NOT recommend this dealership for buying anymore vehicles from them, and I should have listened to my co workers who bought a vehicle from this place and was very displeased too. I have gone as far as filing a better business bureau complaint against this company. NOT RECOMMENDED FOR A PLACE TO BUY A VEHICLE!!!!!!!!! More

My father has always highly recommended Chevrolet Garage since i was a child. I now see as an adult why he highly recommended Chevrolet of Bend as the place to go. i have an older blazer that i just pur since i was a child. I now see as an adult why he highly recommended Chevrolet of Bend as the place to go. i have an older blazer that i just purchased in may 2013, my water pump went out, i called Chevrolet of Bend, and a service representative that i spoke with (David Neuberger) very politely and very right to the point. made an appointment and explained to me (in english )what was going on with my vehicle. gave me some choices and prices my vehicle was fixed in a timely manner and was treated with respect. I have been there again and receive the same treatment each time, I have been there 3 times, I would highly recommend each and every chevrolet owner to bring there vehicle into chevrolet of bend, now i am thinking about purchasing a new vehicle from Chevrolet of Bend. thank you David Neuberger and keep up the good work now More