Chevrolet Buick GMC of Fairbanks - Service Center

oil change it was fast and easy no hassles the people were nice and helpful making the trip to them a pleasure they were happy to help i would not take my truck it was fast and easy no hassles the people were nice and helpful making the trip to them a pleasure they were happy to help i would not take my truck anywhere else and get the service they provide with smiles and friendly attitudes they really talk to you as if you were more than a customer More

Dedicated to service The staff at Chevrolet Buick GMC of Fairbanks is awesome., one in particular, Ms Jeanie Mahlon. We were half way across Canada on our way to Alaska f The staff at Chevrolet Buick GMC of Fairbanks is awesome., one in particular, Ms Jeanie Mahlon. We were half way across Canada on our way to Alaska from Florida when our Kodiak chassis based motor home began losing power sporadically. A call to GM"s Nat"l mid-range truck division "help line" gave us a list of potential dealers along our route that MAY BE ABLE to help. One of those dealers did diagnose our situation but could not get parts for over a week. This led us to a number of dealers who could not get the parts until after we were scheduled to get all the way into Fairbanks. This led us to Jeanie at Lithia Auto Stores in Fairbanks and to the reason for this AAA One RATING. Even though Jeanie learned we had a unit too large to be handled by her individual dealership, she still found the parts that could arrive before we limped into Fairbanks and secured the last one available ( in Anchorage) and had it waiting when we arrived in Alaska. She even found a shop that could do our required work and discussed our situation with them. Thanks to Jeanie and the GM of Fairbanks dealership at 3300 S. Cushman St. we are back on the road on schedule and running well. When a team that knows they are not set up to do the work you need done still goes out of their way to help a potential once only customer, think how special they must treat their local clientele. Thank you staff and Management of Chevrolet Buick GMC of Fairbanks. Gary Fields More

Oil Change Engine compartment was clean and all oil residue was cleaned off when the job was done. The correct washer fluid was filled. Overall, good job! Engine compartment was clean and all oil residue was cleaned off when the job was done. The correct washer fluid was filled. Overall, good job! More

Great Service as Usual I took my 2015 GMC Sierra Truck in for service on Monday July 17 and the experience was exceptionally good. From calling in to check about timing to I took my 2015 GMC Sierra Truck in for service on Monday July 17 and the experience was exceptionally good. From calling in to check about timing to come in, to the courtesy van home and the completion of the work on time. They also were able to complete a warranty items. Vicki and the Quick Lub crew are always friendly, professional and deliver what they promise. Mike who operated the courtesy van is always a pleasure to ride with and talk with. Walt Rodger stopped by to see how I was doing. A great experience all the way around. More

New key I went there to get a new key made and have a key fob programmed. I was told it would be at least 1.5 hours. I didn't have any pressing matters so I s I went there to get a new key made and have a key fob programmed. I was told it would be at least 1.5 hours. I didn't have any pressing matters so I said ok. It was all done within 45 minutes! Great customer service and helpfulness! Highly recommend! More

Great Service! Great service on my vehicle! The brake job and work done on the front end makes my truck ride smooth again. I feel like I'm driving a brand new truc Great service on my vehicle! The brake job and work done on the front end makes my truck ride smooth again. I feel like I'm driving a brand new truck. More

Great experience Perfect service. I had been having a hard time trying to find time to get my car in for an oil change and tires rotated. I called Vickie to check on Perfect service. I had been having a hard time trying to find time to get my car in for an oil change and tires rotated. I called Vickie to check on service availability. She said to come on over. Dropped off my vehicle. Richard(I think that was his name) took me back to work. A couple hours later the work was done. Picked up car after work. Everything was perfect. More

SLOW SERVICE First I went in for an oil change and tire rotation. I was the first one there and two people who came after me also wanted oil changes..... I was th First I went in for an oil change and tire rotation. I was the first one there and two people who came after me also wanted oil changes..... I was there for an 1hr and 40minutes!!! In which both of the customers who came after me left about 30min before me! Then my dipstick was broken by them. So I have to come back in and get it replaced. Okay. no big deal.....my cars been in there the past 30 mins and I've been here almost an hour! I literally saw the mechanics come out...grab some cofffe mingle then decide to go back in. As I write this I AM STILL SITTING HERE. It's frustrating to have to come in let alone multiple times and stay here for lengthy amount of times when I have other places to go. To top it off. I'm the only car in their service garage right now. Very frustrating, I understand things take time and I am usually avery patient person who has dealt with customers in retail beforee but this is ridiculous. More

Quick serbice Brought vehicle first thin in the morning without appointment to have oil change done. Was in and out in no time! Great customer service and very fr Brought vehicle first thin in the morning without appointment to have oil change done. Was in and out in no time! Great customer service and very friendly! More

Express service As usual the Express service has friendly employees working there. They got my truck in and out in less than 30 minutes! I called before I went over t As usual the Express service has friendly employees working there. They got my truck in and out in less than 30 minutes! I called before I went over to see what the wait time was and I was told less than 40 minutes. Appreciate the service More