Chevrolet Buick GMC of Fairbanks - Service Center

Friendly Service They were fairly quick and they explained everything about what they had done. It was a good experience. I would definitely come back in the future. They were fairly quick and they explained everything about what they had done. It was a good experience. I would definitely come back in the future. More

oil change Stopped by to set up oil change and was helped right away. Job done on time and right.Robert Revermann was very nice to tell me that there was a recal Stopped by to set up oil change and was helped right away. Job done on time and right.Robert Revermann was very nice to tell me that there was a recall on my truck and took care of it the same day I got my oil changed. He is by far one of your better service advisor. More

issues with a new rig . . .they took care of business Had our new 2015 Suburban have starting issues . . seemed to be a sensor issue, they came and towed it from Tok all the way to Fairbanks, worked on it Had our new 2015 Suburban have starting issues . . seemed to be a sensor issue, they came and towed it from Tok all the way to Fairbanks, worked on it and then got it back to me in lightening time . . .they were all very helpful, kind and considerate and made our situation less stressful . . .We'd do business with them all again! James in service was the kindest person to deal with . . very compassionate and didn't make me feel like I was making big deal out of nothing. His attitude made this entire situation better . . .I couldn't have asked for more. More

Excellent Victoria Kosman was exceptional to deal with, she went out of her way to accommodate me since I was on crutches when I brought my daughter's car in fo Victoria Kosman was exceptional to deal with, she went out of her way to accommodate me since I was on crutches when I brought my daughter's car in for service. The service was performed quickly and thoroughly, well within the wait estimate given me. We were very pleased with the service we received when we bought the car and it continues. More

Great Experiences / Thank You Shana and Deanna! My family 'fleet" consists of 2 Avalanches, 1 Silverado and 1 Isuzu Trooper all purchased at Lithia in Fairbanks over the last 7 years. Generally all My family 'fleet" consists of 2 Avalanches, 1 Silverado and 1 Isuzu Trooper all purchased at Lithia in Fairbanks over the last 7 years. Generally all my service work has been done at Lithia and over the last couple of years the Service Department has really stepped up their game. The quality of the Service Advisors and service work done is great. In particular, Shana Lindsay has repeatedly provided great management of my service needs, making sure only necessary work is done and done right, and doing everything she can to get my vehicle back as soon as possible. On a separate note, my last purchase at Lithia was in June 2014 and Deanna Bolt was the Sales Advisor who helped me make a great deal on my latest Avalanche purchase. She patiently made sure I was comfortable with all the new truck features and has periodically contacted me after the sale to make sure I am still having a positive experience with the new truck. And before I forget, Brian Horn their Financial Consultant found me great financing, made good recommendations on warranty coverage, and made the paperwork almost painless. If you haven't been to Lithia in Fairbanks in a while I recommend you check them out! More

Oil Change and Recall service I was very impressed with the courtesy and friendliness of the personnel at this dealership and I wouldn't hesitate to do business here again - It was I was very impressed with the courtesy and friendliness of the personnel at this dealership and I wouldn't hesitate to do business here again - It was so easy! More

Excellent service and support A difficult problem concerning the shift lever contact switches being faulty or not properly adjusted.was identified and corrected. During the researc A difficult problem concerning the shift lever contact switches being faulty or not properly adjusted.was identified and corrected. During the research of a service bulletin the problem was isolated and corrected with a new contact switch. The vehicle, under warranty, operates as designed. More

The following is regarding an interaction with Lithia GMC in Fairbanks, Alaska. To get the background on this situation, please contact Lithia corporate in Medford, Oregon. Thank you. I already have d in Fairbanks, Alaska. To get the background on this situation, please contact Lithia corporate in Medford, Oregon. Thank you. I already have documented my interactions with your agency. This evening, however, took the cake. I asked for meeting with Mr. Shanklin, the General Manager. He was obviously already angry with me when we entered his office and directed his vision and comments only toward my husband. It was only when I interrupted that he responded to me, upset that I was "staring daggers" at him. Was I? You bet! This was the FIFTH time I have taken my car in FOR THE SAME PROBLEM. I have lost use of my vehicle for 5-6 weeks THIS YEAR and, on top of that -- the last time I took the car in I was told that my auto-start (an after-market that already was on the vehicle when I purchased both the vehicle and the warranty) was the cause of all of the problems so your technicians removed it. When asked what he was going to do about this, Mr. Shanklin initially responded that the dealership already had "taken care of" the alignment and some others things, "so what more do [I] want?" I was told three times that what I said was "not true." Of course, when confronted with calling me a "liar" he became sarcastic and stated he "hadn't said that." Mr. Shanklin went on to state that he "knew for a fact -- because the Warranty Clerk had witnessed it" that I had used "excessive profanity" during a conversation with Mr. Kramer earlier this week. Admittedly during that conversation I absolutely lost my temper and raised my voice however NOT ONCE -- NOT ONCE did I use profanity. In fact, when I confronted Mr. Kramer (after leaving Mr. Shanklin's office)about his accusation that I used profanity he, himself, admitted he had not said that, only that I am "not a nice person." When I told him that I "respond in-kind", he said he was "done" and walked away. I asked to speak with the supposed "Warranty Clerk" and was told it was the young man, David Bolt, with whom we had been working. He stated he "had no knowledge of" the supposed "excessive profanity" conversation I had had with Mr. Kramer. I have NEVER, in my entire LIFE, been so insulted, offended and so profoundly disgusted. Your staff has NO sense of what "customer service" is. Did Mr. Shanklin offer to replace the auto-start? Yes. That should have been a non-issue. What did I REALLY want? I wanted an apology from Mr. Kramer. Plain and simple. I wanted an apology for being told I had no right to be so angry when, in fact, I had every right to be angry. An apology from Mr. Kramer for telling me that if I "don't want to deal with Lithia, then go somewhere else." An apology from Mr. Kramer for not even trying to understand my frustration with losing an auto-start in a place where the temperature sinks to 50-Below. Instead, I not only was inferred to be a liar I was inferred to be a xxxxx. I will now sell a car I love simply so that I never have to deal with Fairbanks Lithia GMC again. What a shame! P.S. I left the dealership because I was so upset. My husband just got home with the car. The "free" alignment they gave us? The car now lists 30-degrees to the left. My husband tried to call the dealership but it was closed. I'm sure tomorrow we again will be told we are "not telling the truth." More

My husband and I took our 2005 Chevy Suburban to be serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil serviced and diagnosed. We knew we had a check engine light on and a few other obvious small things wrong, like the speedometer sticking and an oil leak. We dropped the vehicle off at 9 am and didn't hear back until we called the dealership around 6 pm. They told us they were ready for us to come look at the quote. We got there and the quote for the few things that we had wrong exceeded the value of our vehicle. They had added in things that we didn't ask them to do and overpriced everything until our repair bill was over $5000. Of course we were unable and unwilling to put that kind of money into the vehicle. Then they tried to talk us into going out on the lot to look at a new vehicle (which we suspected was their motivation the whole time) but we weren't interested. The check engine light was something that we were interested in getting fixed and they said it was an O2 censor that was out and that it would cost about $800. We said we would think about it and we left. We went home and did our research and went to our local auto store and were able to fix the O2 sensor ourselves in a half hour for $53. I have no idea how a $53 part becomes $800 even with the overpriced amount that labor costs. Even though we have been burned in the past by Chevy dealerships we thought we would give them a shot and get quality work and instead we got a shady experience and were left with the feeling that this dealership feels that since they are the only local Chevy dealership that we are stuck going to them but I can guarantee that they will not have my business and I will be more than happy to spread the word that they are underhanded and overpriced. More