Chevrolet Buick GMC of Fairbanks - Service Center

oil change the entire crew of tech at the service department are great they take the time to welcome you and do a good job making you feel that you and your truc the entire crew of tech at the service department are great they take the time to welcome you and do a good job making you feel that you and your truck mean something to them and they will take care of you like family More

Appt setup Went into the dealership to setup an apt for recall on my 2015 truck. They got my vehicle in on the spot and fixed the recall issue within 30 minutes Went into the dealership to setup an apt for recall on my 2015 truck. They got my vehicle in on the spot and fixed the recall issue within 30 minutes. No apt needed!!! More

Indicator light malfunction This has been an ongoing problem and the GMC folks did not give up until it was resolved. James helped us first, then due to personnel changes Vicky h This has been an ongoing problem and the GMC folks did not give up until it was resolved. James helped us first, then due to personnel changes Vicky helped and we believe the problem has been resolved. Very pleased. More

Oil change I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Sub I love this dealership! Always excellent customer service! It is because of this excellent service that I switched to a Chevy. I had been a loyal Subaru owner for years. More

Excellent professional and caring customer service Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the Professional service representatives, Vicky during this and the previous visits, as well as the service manager are akin to family - knowing both the customer and the vehicle, providing sound recommendations based on thorough product knowledge and dealer/GMC services available. More

Service to vehicle Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future ser Great service and friendly staff. I would definitely recommend this dealership to my friends. I will be returning to this dealership for my future services. More

First time getting warranty service- I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waitin I've never owned a new vehicle before and I hadn't ever dealt with warranty service. I had come prepared for the long haul since I was used to waiting forever to get work done. The service department was quick, courteous, and had me in and out before I had a chance to get settled. Nice waiting area and great relief working with a group that knows what they are doing. More

A+ service I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in I experienced a 'check engine' light on a recent visit to Fairbanks. Even though I showed up without an appointment, they were able to fit me right in. Their waiting area is well appointed, with comfortable chairs, complimentary coffee, TV, free WiFi and tables to comfortably work at. There were also snacks and custom coffees available for moderate cost. My truck was diagnosed in a reasonable amount of time, and my service advisor (Bob Revermann) clearly pointed out and explained what needed to be done. I was even escorted to Joe Sharrah's work bay so I could see for myself (with the safety glasses they provided :-) . And while the authorized repairs were being made they kindly shuttled me to a nearby appointment, and picked me up afterwards. On my return, my truck was ready to go - the timing was perfect. For an unforeseen "inconvenience" of having to deal with a 'check engine' light in a city I'm not familiar with, I was thrilled with how everything played out. GM dealers know the meaning of customer service, and Bob and Joe are a shining examples of this. "Thank you!".....and keep up the great work boys! More

Best Vette Service Ever My 2013 Vette had some problems that just didn't make any sense. I was VERY worried......like having a loved one in intensive care....maybe worse.... My 2013 Vette had some problems that just didn't make any sense. I was VERY worried......like having a loved one in intensive care....maybe worse...... I think Shana picked up on my level of concern for the Vette. We call it "the Vette" ....way more than a car. The team very quickly figured out what was causing the Vette's problems. The dealership showed great compassion in doing the work for N/C. I went down the road feeling that life again was worth living. In all seriousness upon four occasions now this service department has gone above and beyond. It is hard to buy a new Vette and not have confidence in a dealership's desire and ability to take good of the car....not like you could take it to the mechanic down the street. I will continue to purchase Chevy's because of the service I have received at THIS dealership. I have owned up to eight Chevy's at one time and been to many dealerships in Montana and Idaho so I speak from experience. Special thanks to Shana, Ariel and Bob. More

Great Everything that I needed done on my truck was done in a timely manner. So if you need service for your Chevy or GMC truck come here! Everything that I needed done on my truck was done in a timely manner. So if you need service for your Chevy or GMC truck come here! More