Chevrolet Buick GMC of Fairbanks - Service Center

Isaac provided excellent customer service, showing me several vehicles and understanding my needs. His professionalism and attention to detail made the process enjoyable. I'm confident I'll be receiving several vehicles and understanding my needs. His professionalism and attention to detail made the process enjoyable. I'm confident I'll be receiving a call when my dream vehicle arrives. I highly recommend this dealership and commend Isaac for his exceptional service. More

I have had the absolute worst experience with owning a Chevy due to the absolute worst service and parts department in Alaska. I have a 2020 Silverado with a bad transmission. They told me my mirror needs Chevy due to the absolute worst service and parts department in Alaska. I have a 2020 Silverado with a bad transmission. They told me my mirror needs replacement before they can address my transmission. I have metal and burned fluid in my filter, but they tell me it is the ambient temperature sensor in my passenger mirror. My truck had sat for 6 weeks. More

They make it so easy to get my car and was so helpful! ! I appreciate Issac he had made sure to get my windshield replaced after I got the car!!! I really wasn’t expecting to go home the next day with my c ! I appreciate Issac he had made sure to get my windshield replaced after I got the car!!! I really wasn’t expecting to go home the next day with my car!!! More

Way overbooked and need more mechanics! If your vehicle breaks down it takes a minimum of at least a month to get it looked at just to diagnose the problem!! Other shops in town can usually If your vehicle breaks down it takes a minimum of at least a month to get it looked at just to diagnose the problem!! Other shops in town can usually have you up and running in a day or two. I’m held hostage by the extended warranty something I never will buy again is an extended warranty because you can only get the work done at the dealership and they take forever to approve anything three transmissions later. I finally got my transmission fixed this last time. It took a month to fix the fuel problem, but a big thank you to Ariel who got my car in a month and a half sooner than originally estimated. The only problem is my headlights The mechanics told her they were aftermarket headlights so they couldn’t replace them, which is not true because I had to spend an extra $300 at auto trim design only to find out that they were the factory installed headlights from the factory and it sounds like the mechanics just didn’t want to do the headlights there at Chevy thank you, Ariel for getting it in sooner and getting it fixed faster! To the sales department when I tried to trade my vehicle in the last time I was in the shop for the transmission for the third time you guys told me GM didn’t have financial service anymore, which wasn’t true. I got three ads in the mail. From Chevrolet with GM financing why did you guys tell me they weren’t business no more. If you don’t want my business, just let me know and I’ll go to Ford next time when I trade this Chevrolet traverse eventually I have bought my last four vehicles from you guys and you guys made me feel like you didn’t want my repeat business for a fifth time!! Thank you for your attention again give Ariel high praise for being able to get my vehicle done faster than she originally quoted More

I work with Ginger and MIchael in express service regularly. My vehicle is older, and has needed a fair amount of work to deal with various issues. I wish that my vehicle was lower maintenance, but t regularly. My vehicle is older, and has needed a fair amount of work to deal with various issues. I wish that my vehicle was lower maintenance, but trucks live hard lives up here. Giner and Michael are always effective, efficient and cheerful in their roles. More

Lithia Fairbanks is always responsive and treats us like a “friend”. Shana is an outstanding employee! a “friend”. Shana is an outstanding employee! More

Ariel is always on point and straight to it when it comes to what is wrong and needs to be address. I love how well she communicates about the truck and the process. to what is wrong and needs to be address. I love how well she communicates about the truck and the process. More

took in for oil change after 2 days we had to call for status told van not safe to drive didn't even do the oil change. we were aware of brake issue and had someone lined up to do that but the estimate th status told van not safe to drive didn't even do the oil change. we were aware of brake issue and had someone lined up to do that but the estimate they gave us was insane More

I always get great customer service when I'm in Chevrolet of Fairbanks. Thank you for always taking care of us Shauna. of Fairbanks. Thank you for always taking care of us Shauna. More

Service department was top notch and incredibly fast when I brought my Buick in for an oil change! The life time oil plan was money well spent I brought my Buick in for an oil change! The life time oil plan was money well spent More