Chevrolet Buick GMC of Fairbanks - Service Center

Way overbooked and need more mechanics! If your vehicle breaks down it takes a minimum of at least a month to get it looked at just to diagnose the problem!! Other shops in town can usually If your vehicle breaks down it takes a minimum of at least a month to get it looked at just to diagnose the problem!! Other shops in town can usually have you up and running in a day or two. I’m held hostage by the extended warranty something I never will buy again is an extended warranty because you can only get the work done at the dealership and they take forever to approve anything three transmissions later. I finally got my transmission fixed this last time. It took a month to fix the fuel problem, but a big thank you to Ariel who got my car in a month and a half sooner than originally estimated. The only problem is my headlights The mechanics told her they were aftermarket headlights so they couldn’t replace them, which is not true because I had to spend an extra $300 at auto trim design only to find out that they were the factory installed headlights from the factory and it sounds like the mechanics just didn’t want to do the headlights there at Chevy thank you, Ariel for getting it in sooner and getting it fixed faster! To the sales department when I tried to trade my vehicle in the last time I was in the shop for the transmission for the third time you guys told me GM didn’t have financial service anymore, which wasn’t true. I got three ads in the mail. From Chevrolet with GM financing why did you guys tell me they weren’t business no more. If you don’t want my business, just let me know and I’ll go to Ford next time when I trade this Chevrolet traverse eventually I have bought my last four vehicles from you guys and you guys made me feel like you didn’t want my repeat business for a fifth time!! Thank you for your attention again give Ariel high praise for being able to get my vehicle done faster than she originally quoted More

I work with Ginger and MIchael in express service regularly. My vehicle is older, and has needed a fair amount of work to deal with various issues. I wish that my vehicle was lower maintenance, but t regularly. My vehicle is older, and has needed a fair amount of work to deal with various issues. I wish that my vehicle was lower maintenance, but trucks live hard lives up here. Giner and Michael are always effective, efficient and cheerful in their roles. More

Lithia Fairbanks is always responsive and treats us like a “friend”. Shana is an outstanding employee! a “friend”. Shana is an outstanding employee! More

Ariel is always on point and straight to it when it comes to what is wrong and needs to be address. I love how well she communicates about the truck and the process. to what is wrong and needs to be address. I love how well she communicates about the truck and the process. More

took in for oil change after 2 days we had to call for status told van not safe to drive didn't even do the oil change. we were aware of brake issue and had someone lined up to do that but the estimate th status told van not safe to drive didn't even do the oil change. we were aware of brake issue and had someone lined up to do that but the estimate they gave us was insane More

I always get great customer service when I'm in Chevrolet of Fairbanks. Thank you for always taking care of us Shauna. of Fairbanks. Thank you for always taking care of us Shauna. More

Service department was top notch and incredibly fast when I brought my Buick in for an oil change! The life time oil plan was money well spent I brought my Buick in for an oil change! The life time oil plan was money well spent More

I stopped in to buy a new car, but at the same time my 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up 2017 Yukon XL needed an appointment for service. When I went to the service desk there were 5 workers sitting at desks. No customers. I walked up to one and asked to make an appointment for my car. She said "no stand by that pole". then one guy called me forward and I told him I needed an appointment. He said oh I can't do that you need to stand by the pole. The others are still not helping anyone, but glued to their computers. VERY FRUSTRATING. I won't be buying a new car there if I can't get service on one I already own. 907-505-0305. My salesman was very helpful. Kelly, but he didn't try to help in the Service department even when I told him I wouldn't buy where I couldn't get service. More

We did not appreciate the promises that were made and not followed through with. We have bought 3 cars from this dealership and expected better service and some respect! We received neither! We paid over $5, followed through with. We have bought 3 cars from this dealership and expected better service and some respect! We received neither! We paid over $5,000.00 for the front end to be fixed on one of our vehicles only to have one of the repairs break. Supposedly it was under warranty but when we picked it up we were charged an additional $700.00 plus dollars. We were treated very poorly and will not buy a car from them again, or have them work on one! More