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Chevrolet Buick GMC Cadillac of Murfreesboro

Murfreesboro, TN

4.2
639 Reviews

960 John R Rice Blvd

Murfreesboro, TN

37129

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Showing 639 reviews

December 13, 2021

The two dealers I worked with for the past weeks and a half were fantastic they answered every phone call immediately and answered any and all questions I had! They did a terrific job working together and More

by Howecaleb45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley, Mauricio Wallace
Dec 15, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2021

I’m not even going to waste my time typing out the super long novel about why my experience was the WORST ever because it won’t matter because nothing was done in the end to make it right after all my frust More

by summer.ford65
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JIMMY BARNARD
Dec 07, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We are sorry to hear that your experience was anything less than great. Please contact, Bubba Ruffner, our General Sales Manager, to discuss a possible resolution to your issues. Sincerely, Gm Murfreesboro Management Team

November 19, 2021

Horrible!! Wasted my time several times and kept wanting to run my credit over and over! Beware!!! More

by Jimmy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch Bugg, Lawrence Madison, Shawn Ashcraft, Stuart Ogg
October 24, 2021

Terrible experience!! Went to look at truck seen online. Taken to truck on lot and as soon as I said I'm interested in purchasing i was given a runaround for 2 days about how the key for it had been mispla More

by Bluefox.6
Customer Service
Recommend Dealer
No
Employees Worked With
Mauricio Wallace
Oct 28, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Tod, We apologize if we have offended you in any way. Unfortunately, as a large business with many managers and many sales people, it is not always easy for everyone to communicate everything that everyone has going on with each other. Please do not blame Mauricio. He was not the one that ultimately sold the truck and therefore he was hurt by the situation also. We do the best we can to accommodate everyone but with the current inventory situation that all dealers are experiencing, it is just not possible. I can assure you that there would be no reason to lie to you about anything and certainly not when you were trying to buy something. We realize that it is unpleasant and we apologize again if we offended you. It certainly wasn't our intention. GM Murfreesboro Management Team

September 21, 2021

I see why this dealership goes away free oil changes when you buy the vehicle it just keep on putting you off to get them done had an issue with my vehicle a while back took it in they corrected the issue th More

by George Lockwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Norman, Brandon Dyer
August 08, 2021

I thought I had the gmc van of My dreams Stuart the salesman sold our van right from under us! I couldn't believe he did that to us No one has reached out to us about this salesman! It's sad! Very very More

by ronald
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stuart Ogg
May 14, 2021

Professional salesman, pushy finance representative. Totally disgusted with the service after sale. This dealership was Unwilling to back up their full dealership warranty. Which is worthless More

by Not happy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch Bugg
Jun 01, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

On behalf of the entire staff here at Chevrolet Buick GMC of Murfreesboro I apologize sincerely for any difficulty or inconvenience you had during your visit. We strive to make sure every customer is totally satisfied but somehow we missed the mark with you. Please contact our General Sales Manager, Bubba Ruffner, to discuss your concerns.

March 10, 2021

Great service from the staff at this dealership.Mr. Great service from the staff at this dealership. Mr. Danarius Toliver, my first contact salesman, was patient, helpful and understanding to the end o More

by brendacrismon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danarius Toliver, Butch Bugg, Lawrence Madison
Mar 11, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

February 24, 2021

Bow tie Jamie was great to us! This was my first time purchasing a car from a dealership and he made it so quick and easy for us! This experience couldn’t have been better! More

by jessica.maya001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Bow Tie" Jamie
Feb 25, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Chevrolet Buick GMC of Murfreesboro! If you have any further questions, please give us a call. We're always happy to help!

January 22, 2021

Great service on my new GMC Sierra 2021 which I wanted step rails installed. I arrived at dealership for 9 am appointment and was greeted and given instructions on where to park my truck. Friendly and ver More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Marcum, Joey McGuire
Jan 24, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Thank you so much for your kind words about your experience here at Chevrolet Buick GMC of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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