Chevrolet Buick GMC Cadillac of Murfreesboro

Poor Service, Poor Quality Control/Assurance, Expensive You know that saying: "Fool me once, shame on you...fool me twice, shame on me!" I took my vehicle in for fluid changes, miscellaneous repairs, new You know that saying: "Fool me once, shame on you...fool me twice, shame on me!" I took my vehicle in for fluid changes, miscellaneous repairs, new tires, and detailing. And for the second time at this dealership, the service department let me down. For the second time, not all repairs were complete when I came to pick up my vehicle. They said they detailed the vehicle, but they didn't. Even the service rep was upset and disappointed. They damaged some carpet on the passenger side, but since the vehicle is 9 years old, it is apparently acceptable (according to the service manager) to damage something and not be held responsible for repairing it. The service manager said he wouldn't repair or replace the carpet, but did provide a voucher for two free oil changes. Which is contradictory, because that is a confession of guilt. I didn't have to pay for the detailing service, but why would I since they didn't detail my vehicle?!? Besides all this, the service department didn't complete all the repairs discussed. The service rep didn't confirm everything was complete either. Everyone passed the buck, no one confirmed everything was in order before handing me back my keys, and no one put any effort into making sure I was a happy customer when I left the lot. And, they had the gall to place their dealership tag on my vehicle! I didn't leave the lot with that thing on my vehicle! I highly recommend driving the extra mile to go to a different dealership than this one!!! More

Amazing customer service Absolutely amazing customer service! I was confused about their hours and came in after 6pm to pick up my car from getting work done. The sales team w Absolutely amazing customer service! I was confused about their hours and came in after 6pm to pick up my car from getting work done. The sales team were so kind despite my dumb mistake and they called Ron Van de Kraats (the service manager) and he actually came in, found my car, took it through the car wash, and brought it to me. I also worked with Mike in the service department and a handful of others who were all phenomenal. I've never experienced this level of customer service dedication from a dealership and their employees. I am so appreciative of their help and for Ron, Mike, and the staff going the extra mile! More

Great guys. Not pushy! Loved the facility! Nice and family friendly! My twin 4 year olds loved the play room. Thank you for helping us! Great friendly guys! I loved that Loved the facility! Nice and family friendly! My twin 4 year olds loved the play room. Thank you for helping us! Great friendly guys! I loved that nobody was being pushy! Understood our needs and tried to help us find what we needed. Worked with us on the price of our trade in. More

Great Service / Attitude Had an issue with my old car and a difficult situation.... The crew at the Chevy store took ownership of my issue and drove it to a successful conclus Had an issue with my old car and a difficult situation.... The crew at the Chevy store took ownership of my issue and drove it to a successful conclusion. No hesitation, very caring attitudes, not one moment of negativity and were relentless in their pursuit of taking care of my needs. Highly recommend any in need of a new/used car or truck to go visit Murfreesboro Chevrolet. More

Awesome!!! I highly recommend This dealership. Anthony Potts is a great sales associate. He was so patient with me. He wanted me to get the right car. ( what I I highly recommend This dealership. Anthony Potts is a great sales associate. He was so patient with me. He wanted me to get the right car. ( what I wanted). He was so helpful in explaining all my options. He made the whole process so easy. I tell everyone to go see Anthony. More

Informative, pleasant and pleased Sales person was attentive and well versed about vehicle. Michelle went beyond the normal to find us the right vehicle. Management was super and frie Sales person was attentive and well versed about vehicle. Michelle went beyond the normal to find us the right vehicle. Management was super and friendly. It was an all around great experience. More

Great Experience I could not have asked for a more pleasant experience. Travis Gatwood met me at the door, offered refreshments and asked how he could help. He showe I could not have asked for a more pleasant experience. Travis Gatwood met me at the door, offered refreshments and asked how he could help. He showed me a number of models, explained all the features. answered all my questions and took me on a test drive. After I bought the car he took me on a tour of the service department. Highly recommend the dealership and especially Travis! More

Great Customer Service I am looking for a Corvette Grand Sport, and Anthony Potts was super helpful. He asked a few questions for what I needed and then got Bill involved to I am looking for a Corvette Grand Sport, and Anthony Potts was super helpful. He asked a few questions for what I needed and then got Bill involved to get the max for my trade. I was in and out in no time. I would Recommend Anthony to anyone looking for the right Corvette Stingray, Grand Sport, or Z06. I love this dealership in Murfreesboro, I have not made a final deal yet, but I am looking forward to see what they come up with. More

Service was Excellent! My vehicle was totaled about 30 days ago and I went out searching a replacement. Stopped into Chevrolet Buick GMC Cadillac of Murfreesboro,and met wi My vehicle was totaled about 30 days ago and I went out searching a replacement. Stopped into Chevrolet Buick GMC Cadillac of Murfreesboro,and met with Anthony Potts who in my opinion went above and beyond of duty to make sure that I was extremely happy with my new purchase. Even after a day or so, when something went wrong with the truck, I called Anthony and he made sure that he took care of the issue and even arranged for a loaner until my vehicle was repaired. I would highly recommend Anthony Potts to anyone wanting to purchase a vehicle from Chevrolet Buick GMC Cadillac of Murfreesboro! Great buying experience!!! More

A wonderful experience I was pleased with the inventory on hand, no pressure sales, convenient, clean, Great purchasing experience . Thanks to all. I am hard to please !. th I was pleased with the inventory on hand, no pressure sales, convenient, clean, Great purchasing experience . Thanks to all. I am hard to please !. the only problem was my access to my gm authorization. Everyone was very patient. Thanks Michelle Waynick you are very through. More