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Chevrolet Buick GMC Cadillac of Murfreesboro

Murfreesboro, TN

4.1
637 Reviews

960 John R Rice Blvd

Murfreesboro, TN

37129

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Showing 637 reviews

March 06, 2023

Has ok service, but the last 2 oil services have found they reset the original configuration of door locks and such. Its very irritating because my wife has to get me to set everything back up to our pref More

by Russrdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Norman, Brandon Dyer
Mar 09, 2023 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we're extremely disappointed to hear that you left Chevrolet Buick GMC of Murfreesboro feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (615) 640-9232 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

Mar 09, 2023 -

Russrdog responded

I plan on using your facility in the future but please look into this and make a note for my visit or implement a procedure in your shop to keep this from happening in the future.

January 26, 2023

Our experience was positive. I feel like the sales associate was up front and honest. He was diligent in terms of addressing our concerns about the used vehicle. The busin More

by kel.meeks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
"Bow Tie" Jamie
Jan 29, 2023 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Chevrolet Buick GMC of Murfreesboro! We look forward to your next visit! Take care!

November 03, 2022

Markups on vehicles are ridiculous. They will low ball your trade and out the other side of their mouth will try to tell you why their vehicles are marked way above sticker. Well I h More

by Jimmygoesfast3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JIMMY BARNARD
Nov 09, 2022 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We appreciate the feedback. As one of the consistently Top 3 GM dealers in the State of Tennessee, we pride ourselves on being competitive in our pricing on both our New and Used vehicles. While we understand that some dealerships have different pricing models, we determine our pricing based on the current market at the time. As supply and demand continue to change in this rapidly evolving market we will continue to monitor our pricing policies to remain competitive in the marketplace. Sincerely, Gm Murfreesboro Management Team

May 26, 2022

First visit to dealership. Moved here last year. Took my 2016 Corvette for regular service. They competed service abd and left car with window down in a rain storm. Sent a wo More

by Chma71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Norman
Jun 02, 2022 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We sincerely apologize for the experience. We believe that all customers, no matter the vehicle, deserve our best every time. In this case we obviously fell short. We will continue to strive to be better each day and will use this as a coaching opportunity to help us improve. We appreciate the feedback. Sincerely, GM Murfreesboro Management Team

May 13, 2022

Great experience. Would recommend anyone check them out if you’re in the market for a vehicle. More

by mharold1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Bow Tie" Jamie, Shawn Ashcraft
May 14, 2022 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you so much for your kind words about your experience here at Chevrolet Buick GMC of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thanks again for the recommendation, and have an amazing day!

April 15, 2022

Denarius T. Flr.sales / Shawn Dealer and Steven S. sales dept. I Jacqueline J was very pleased with the professional, excellent polite service also very informe More

by jacqjordan1@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DENARIUS T. , Shawn Ashcraft
Apr 18, 2022 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you so much for your feedback about Chevrolet Buick GMC of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

March 09, 2022

Service dept let’s you sit and wait in one lane while they pull every car in through the second lane…45 min wait to check in for them to say they can’t get me in for an oil change. More

by Gerhartj1978
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of service
January 06, 2022

Paul Nolan was very helpful with my purchase and listening to my needs, Highly recommended professional . Jim,O More

by Bikguy1959
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Nolan
December 13, 2021

The two dealers I worked with for the past weeks and a half were fantastic they answered every phone call immediately and answered any and all questions I had! They did a terrific job working together and More

by Howecaleb45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley, Mauricio Wallace
Dec 15, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 02, 2021

I’m not even going to waste my time typing out the super long novel about why my experience was the WORST ever because it won’t matter because nothing was done in the end to make it right after all my frust More

by summer.ford65
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JIMMY BARNARD
Dec 07, 2021 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We are sorry to hear that your experience was anything less than great. Please contact, Bubba Ruffner, our General Sales Manager, to discuss a possible resolution to your issues. Sincerely, Gm Murfreesboro Management Team

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