Chevrolet Buick GMC Cadillac of Murfreesboro

New vehicle purchase experience Okay, this may be a little long winded but I felt the need to share my experience with Chevy of Murfreesboro. This is the third truck that I have boug Okay, this may be a little long winded but I felt the need to share my experience with Chevy of Murfreesboro. This is the third truck that I have bought from them and this time was different. At first everything was going good, and our salesman was named Brandon and he was good and Lawrence was really good, but then things start to get very irratating when we had to wait over two hours to get to the finance part. So Lawrence steps in and gives me a free tank of gas for our trouble, I was very appreciative of this as it was probably a $60 value. When we finally get to the financing part, we purchase the permaplate and set up a date to get it done the following week. By the way, I apologigize that I cannot remember his name, but he was great once we got in to see him. so our experience was good at best. Now here comes the part that I am not happy about, yesterday my wife; on her day off, took my truck up to the dealership 0800 in the morning to drop the the truck off and we were told when we purchased the truck that we would have a loaner vehicle. Well this is the crappy part of how it worked and this was not explained. I guess they expect us just to know this because we buy trucks everyday. When my wife got there first thing the stupid service door slams don on my truck bed rails. Thankfully, no damage was done. Then my wife has to wait for 50 minutes before the Enterprise, yes you heard me right, Enterprise company representative arrives with the “loaner” car. Wait, what? Nobody said anything about getting rental car from Enterprise. They should have explained this but they failed to do so at time of purchase. This Is a crappy way to deal with a customer who just bought a $60k vehicle from you. Now I would like to add, that I had to stop by the dealer last weekend to pick up something I had left in my old truck and really felt like I wasn’t even a customer, I felt like we were being a bother to them and did not feel like I was treated like a customer who just bought an expensive truck from them, like almost they were done and kinda like go away we are done with you type attitude. I could understand this if they were busy but there was not a lot of selling going during the time we were there that Saturday morning. Other than these things that we were not happy with, I will say I am very happy with my truck, I just think that when you buy a few vehicles from them you should be treated like a repeat customer or maybe next I will consider going somewhere else. More

Treated nicely by everyone ! We have bought 3 vehicles from this dealership ! We have always enjoyed the service ! Thank-you all Thank- u JOSH EDWARDS Sales Specialist . ELBE We have bought 3 vehicles from this dealership ! We have always enjoyed the service ! Thank-you all Thank- u JOSH EDWARDS Sales Specialist . ELBERT H. CARNEY. More

Great experience as usual with this dealership! - Carolyne Our salesman, "Bow Tie" Jamie, is the best! Very informative and lots of energy! Explained our 2019 Cadillac XT4 SUV to a tee...and offered to answe Our salesman, "Bow Tie" Jamie, is the best! Very informative and lots of energy! Explained our 2019 Cadillac XT4 SUV to a tee...and offered to answer questions in the future. He seemed to anticipate my questions before I asked! Good job! More

Jimme and Jimmy very nice and Hard Working Salemen 👍👍 Jimme and Jimmy Do a great job !!! Thank You for your services Enjoyed talking to these salesman They were very easy to work with And went out Jimme and Jimmy Do a great job !!! Thank You for your services Enjoyed talking to these salesman They were very easy to work with And went out of there way to make us feel comfortable Thanks Keith More

Great experience We had a great experience went to the dealership and met our salesman Said No. Very nice young man with a beautiful smile a real pleasure to work wi We had a great experience went to the dealership and met our salesman Said No. Very nice young man with a beautiful smile a real pleasure to work with him told him what I'd like to have he went to work and found us with truck that met our needs and just a few minutes was very helpful and very thorough. he explained everything in great detail. I will be happy to recommend him to everyone. he even laughed at my millennium jokes. More

Excellent personal service Excellent personal service, Branden Spradlin our Sale Associate didn’t rush us as we looked for a car to buy, he was knowledgeable and most helpful in Excellent personal service, Branden Spradlin our Sale Associate didn’t rush us as we looked for a car to buy, he was knowledgeable and most helpful in the selection of our new Buick Regal Hatchback Essence. Lawrence Madison and Butch Bugg are two of the best Sales Managers you could ask for... they’ll go the extra mile for you. And we had a recall item on our vehicle and Anna Williams, Service Consultant; schedule us a time for service and got us in at the appropriate time and we were out in little or no time. GREAT SERVICE ALL AROUND. GMC Murfreesboro that’s the dealership to purchase a new car. I will recommend them to all our friends. More

Out of town and atuck I had an issue while traveling. This service department went out of their way to fix my issue, and on a Friday afternoon near closing! I had an issue while traveling. This service department went out of their way to fix my issue, and on a Friday afternoon near closing! More

Excellent personal service from Ed Burris This is the second new vehicle purchase we have made at this dealership in 2 yrs., and Ed's customer service is the reason we came back. Clean, new fa This is the second new vehicle purchase we have made at this dealership in 2 yrs., and Ed's customer service is the reason we came back. Clean, new facilities, knowledgeable service dept., prompt service, are great, but when you feel welcomed by a personable salesperson and feel he has your best interest at heart THAT's what keeps you coming back. More

Front brake and new tire service. Great job by service team repairing my front brakes and recommending a quality tire for my vehicle. Was kept updated on the status of my repair. Great job by service team repairing my front brakes and recommending a quality tire for my vehicle. Was kept updated on the status of my repair. More

the 2 funny ladies i just wanna say thanks to joey and butch for a lovely experience with the purchase of my new vehicle... the best one ever on the purchase of a vehicl i just wanna say thanks to joey and butch for a lovely experience with the purchase of my new vehicle... the best one ever on the purchase of a vehicle...if i ever need a another car they would be the first to call.....i will never forget the two of these guys ever.... thanks ruby glover More