Chevrolet Buick GMC Cadillac of Murfreesboro

I have mixed feelings towards the service department of this dealership. On one hand, the prices of oil changes are very good and they also resolved an issue on my car that was caused by the service depart this dealership. On one hand, the prices of oil changes are very good and they also resolved an issue on my car that was caused by the service department of another dealership. Additionally, on my previous oil change, my car was in the bay next to a window where I could see them perform the oil change and I liked that they check the oil level on the dipstick before and after adding the last quart (apparently not every dealer does this). On the other hand, communication with this dealership can be subpar. On my previous oil change, I saw them pull my car out of the service area and into the customer area. After 30 minutes of waiting, no one came to get me to pay so that I could leave. When I asked a service rep, apparently no one had been assigned my car and so I had to wait for them to finish the paperwork for it. Lastly, I’ve been trying to contact this dealership about resolving an issue with the cooling system in my car. On the first call, I was told my information would be given to a service advisor and they would call me. After a business day, I called again and I was transferred directly to a service advisor and had to leave a voicemail. I still have not been called back. It is things like this that make me lose patience with a dealership. More

Worst service department ever. Dropped my car off for ac fish. Was told 24/48 hours to diagnose. That was over 72 hrs ago. When I called to check on it I was told they hadn’t even Dropped my car off for ac fish. Was told 24/48 hours to diagnose. That was over 72 hrs ago. When I called to check on it I was told they hadn’t even LOOKED at it yet. Was promised Johnathan my service rep would call but he never did. Cancelled work order this morning and taking my business elsewhere. I DO NOT recommend GMC of Murfreesboro to my worst enemy. More

Chevrolet Buick gmc is the only dealer I have used since I have lived in middle Tennessee. I have lived in middle Tennessee. More

It was good service. Left my car for a 7 o'clock appointment oil change tire rotation. Had to call my service advisor to check the status. Not ready for pick-up until 4. Left my car for a 7 o'clock appointment oil change tire rotation. Had to call my service advisor to check the status. Not ready for pick-up until 4. This has happened to me before. Shouldn't have kept my car that long with the 1st appointment of the day. Regardless if I was waiting or not More

JD was my salesman and he done a great job. He helped me with the whole process he explained everything about the car he wasn't pushy about just trying to make a sale GREAT JOB! He helped me with the whole process he explained everything about the car he wasn't pushy about just trying to make a sale GREAT JOB! More

If I could give 0 stars I would. Also I wish I had read the reviews before I utilized this business. Now, I will begin by stating I purchased a 2024 Chey Malibu from this dealership Also I wish I had read the reviews before I utilized this business. Now, I will begin by stating I purchased a 2024 Chey Malibu from this dealership in February. Immediately after purchase I started getting emails asking me to review and rate the dealership knowing that I would be happy because I purchased a new car. However I do not rate a business until I form some kind of relationship with it. My 1st experience was an oil change and it went decent. Then on 7/12 I called the service department to let them know my reverse camara for my 2024 chevy malibu is not working properly. They scheduled me an appointment for 7/19. On 7/18 at around 10 a.m. I called to see how long I should expect to have my car looked at. I was told I will have to drop it off. I explained to them I am not a resident of Murfreesboro so this is the reason I am inquiring about the length of time. Then I was told they will speak with my service representative to get an answer to my question and they will call me back. At about 5 p.m. I missed the call back with no voice mail. I immediately returned the call. The phone said she had no idea who called me. Then transferred me to a number to which I was left on hold for over 30 minutes. I hung up and called back and it seemed to me the phone representative got annoyed with me by her tone on the phone and progressed to everyone else I spoke with. After this I got someone on the service rep on the phone who told me I will have to drop my car off on Friday 7/19 but they will not be able to service my car until Monday. Also I was told they will not be able to accommodate me with a loaner car. Leaving me extremely disappointed and sorry I used this dealership to purchase a new vehicle. Finally I am considering to using another dealership for service. More

Courteous and professional. Denarius was very knowledgeable about the specs on the car. I am a 3rd time buyer. Wish Bo Trivett had given me more on my trade. Denarius was very knowledgeable about the specs on the car. I am a 3rd time buyer. Wish Bo Trivett had given me more on my trade. More

Part was ordered and came in early, and repair was done. Dropped truck off and was brought to me after service was complete. Dropped truck off and was brought to me after service was complete. More

We bought our first car for my daughter at this dealership my first visit dealt with the salesman. They called Bowie. I have not worked with anybody any better than him over 50 years of buying tl v dealership my first visit dealt with the salesman. They called Bowie. I have not worked with anybody any better than him over 50 years of buying tl vehicles, Was very impressed with the building the people and the finance department would highly recommend. More

Easy to schedule maintenance, showed up as scheduled and work was performed promptly! From check in to my Service advisor, everyone did a great job! work was performed promptly! From check in to my Service advisor, everyone did a great job! More