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Chevrolet Buick GMC Cadillac of Murfreesboro

Murfreesboro, TN

4.1
637 Reviews

960 John R Rice Blvd

Murfreesboro, TN

37129

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Showing 637 reviews

June 05, 2020

From the minute I dropped my Tahoe off for service I was treated respectfully and like I was the only customer that day. Anna kept me up to date on everything about the service for my car and was very prof More

by Jenhen2007
Recommend Dealer
Yes
Employees Worked With
Rick and Anna
June 03, 2020

Feedback The salesman had me write a statement on a blank paper that stated what deal I was there to get and would accept, and I wrote that I needed a payment More

by SGTCK72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Scruggs
May 29, 2020

I recently bought a new truck. After visiting other car lots, their price was truly the best and Richard, my salesman, was great to work with. It was a clear cut deal, no nonsense approach at this dealer More

by Lisadianne
Recommend Dealer
Yes
Employees Worked With
Richard Powers
May 24, 2020

Was treated very professionally and they actually showed me what I came to see..unlike a previous dealership I had been to. I was given finance choices-never had that before! Thanks! More

by Junior
Recommend Dealer
Yes
Employees Worked With
Danny Agudelo, Shawn Ashcraft, Michele Voorhees
May 26, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Junior, we're glad to hear our staff took such great care of you! Here at Chevrolet Buick GMC of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Take care!

May 23, 2020

Best of the best. A truly excellent service department ,the lounge area is very comfortable,the staff were very friendly and courteous. Thanks for all you do for your p More

by Sandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dyer
May 25, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Sandra, we're glad to hear our staff took such great care of you! Here at Chevrolet Buick GMC of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

May 22, 2020

Really nice. Helpful staff. Great service. I had a very pleasant experience. Mark answered all my questions and responded to all my text messages. Great experience. More

by Rs7s
Recommend Dealer
Yes
Employees Worked With
Mark Norman
May 25, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Thank you for your great feedback! Our team here at Chevrolet Buick GMC of Murfreesboro sets a high standard of excellent customer service and we're glad to hear your experience reflected this!

May 22, 2020

Excellent service. Always kept me updated on how my vehicle was coming and if any other repairs were needed. Very curious employee. Very attentive during my visit More

by Dean
Recommend Dealer
Yes
Employees Worked With
.cant remember
May 25, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Thank you so much for your kind words about your experience here at Chevrolet Buick GMC of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed.

May 21, 2020

This could be a commercial! Three years ago I was taken advantage of by a criminal dealership in Lebanon TN ( Wilson County Motors). I appealed to Chevrolet Buick GMC Cadillac o More

by harbison40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Holder, Ed Burris, Richard Powers
May 25, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 12, 2020

Lost the keys to my Duramax.Wouldn't honor warranty on a Lost the keys to my Duramax. Wouldn't honor warranty on a blown cp4 pump. Tried to charge me $10k for rebuild would not take care of a customer who g More

by Tampabaydsm
Recommend Dealer
No
Employees Worked With
Bubba Ruffner, Danny Agudelo, Ben Bonk, Chuck Keener, Lawrence Madison, Jason Taylor, Daniel Netherland, Mark Norman, Brandon Dyer
Jun 01, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We would like to know more about the situation to determine a course of action. General Motors determines warranty claims on vehicles that are still under factory warranty, which yours should be with under 30,000 miles on it. Additionally, General Motors compensates us for warranty work so there would be no good reason for us to not "honor" the warranty. Unfortunately, we were unable to contact you directly based on the handle used for the review. Please feel free to reach out to Ron Van deKraats, our Service Manager, at 615-893-6600 to discuss what transpired. Sincerely, GM Murfreesboro Management Team

May 02, 2020

Buying a used car James Ruffner was my salesman and he answered all the questions that I asked of him. To me it seemed like he had my best interest in mind. He was doin More

by hawk290
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ruffner
May 04, 2020 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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