Chevrolet Buick GMC Cadillac of Murfreesboro

I live an hour away and chose this dealership for my Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve had to drive out here twice just to get it programmed. No one told me I needed both keys the first time, so that trip was wasted. They also said they would call me to reschedule, but a week later I had to call them myself. I was scheduled for my complimentary 7,500-mile service at 8:30 a.m. and ended up waiting for hours before my car was even touched. When I raised warranty concerns (the window module resetting, a rattle in the passenger speaker, and a crunching noise in the driver’s seat), I was told none of these could be looked at because they scheduled me on a Saturday and there are no EV technicians available on Saturdays. When I mentioned the BCM, the service advisor, Stuart, asked me, “who told you to ask this stuff?” which I found very dismissive and unprofessional. On top of that, after having me there for 2 hours, the first thing I was told was that I had a $400 tire issue and would be charged a $150 diagnostic fee when I came back for the warranty concerns. That’s not a good way to treat a customer who came in for a complimentary service on a two-month-old Cadillac. Between the key card fiasco and this first service, I’ve spent 10+ hours sitting in this dealership with little to show for it. I want to be clear, I love the car. But this dealership has made ownership extremely frustrating. Poor communication, wasted trips, long waits, and dismissive service are not what I expected from Cadillac. I cannot recommend Cadillac of Murfreesboro for sales or service. More

I had a fantastic experience at Chevrolet From the moment I walked in, the staff was friendly, professional, and genuinely helpful. I never felt pressured or rushed just supported every step of the way. M I walked in, the staff was friendly, professional, and genuinely helpful. I never felt pressured or rushed just supported every step of the way. My sales representative, Rose and she was knowledgeable and patient, answering all my questions and making sure I found the perfect suv. More

Mauricio helped me check out all the vehicles on the lot that I was interested in and he did not try any high pressure sales tactics, which was refreshing. I found the vehicle I wanted and he did everything that I was interested in and he did not try any high pressure sales tactics, which was refreshing. I found the vehicle I wanted and he did everything he could to help us complete the sale. More

Daniel was good and helped me out and got my car done in a great time. Also service department was able to reschedule me up from my original schedule appointment to an earlier date. Great all around. a great time. Also service department was able to reschedule me up from my original schedule appointment to an earlier date. Great all around. More

I am updating my 1-star review that I posted earlier. Because after the post I immediately received a phone call from GM Bubba. He asked me to explain my unhappiness with Chevrolet Buick GMC of Murfreesb Because after the post I immediately received a phone call from GM Bubba. He asked me to explain my unhappiness with Chevrolet Buick GMC of Murfreesboro. Afterwards, he explained the situation and then asked what he could do to resolve the issue. We then came to a positive resolution. Now my review has changed to 5 stars. In conclusion I will be using Chevrolet Buick GMC of Murfreesboro for my vehicle maintenance. Thank you, GM Bubba. More

While one member of the dealership’s sales team, Rossana Sirbu, demonstrated outstanding professionalism and customer service, our overall experience was unfortunately overshadowed by the conduct of anothe Sirbu, demonstrated outstanding professionalism and customer service, our overall experience was unfortunately overshadowed by the conduct of another employee—the finance manager, Johny. From the moment Johny became involved, we felt more like an inconvenience than valued customers. When we mentioned that one of us was in extreme physical discomfort and that the process was taking significantly longer than expected, Johny responded not with empathy, but by telling us he had skipped a personal errand for his wife to “rescue” us. He framed this as a favor rather than a part of his job. He then added that the dealership closes at 7 p.m. and he wanted to get home—making it clear that our time and concerns were not his priority. When we asked for a detailed, itemized breakdown of taxes and fees, Johny declined to provide exact figures. Instead, he offered only vague estimates, saying “this fee is about…” or “that fee is about…” and told us to subtract those from the total to estimate our sales tax. This lack of transparency felt dismissive and unprofessional, particularly in the context of a major purchase. His behavior toward my son was equally troubling. During a discussion about extended care options, Johny openly questioned and challenged my son’s decisions in a way that came across as condescending and belittling. Later, when we tried to ask a few remaining questions related to our second deal, Johny abruptly ended the conversation, stating “that’s a discussion for the morning” while shutting down his computer—clearly signaling he was no longer willing to engage, despite the fact that we were still in the middle of the buying process. Ultimately, we decided to purchase the second vehicle from another dealership. It was disappointing, as we had been fully prepared to move forward and had built real trust with Rose. But Johny’s lack of professionalism, poor communication, and dismissive attitude caused the dealership to lose the deal. To add to our discomfort, Johny also casually mentioned that the dealership is currently for sale and that new ownership could lead to operational changes—remarks that further eroded our confidence in doing business there. In summary, while Rossana was an absolute pleasure to work with and a clear asset to the team, our overall experience was derailed by the actions of one individual. This experience serves as a strong reminder of how one employee’s behavior can deeply impact customer perception—and ultimately, business outcomes. More

Have dealt with this dealership for 7 years. They are great to deal with and the dealership is always spotless clean. A pleasure to come in and interact with the workers. JD is best salesman we They are great to deal with and the dealership is always spotless clean. A pleasure to come in and interact with the workers. JD is best salesman we have ever had in years of buying autos and trucks. More

Bow Tie was awesome. Very straight forward. Was awesome and very personable . Straight shooter and honest . Was great over all. Very straight forward. Was awesome and very personable . Straight shooter and honest . Was great over all. More

Will not honor your Platinum Warranty And will lie to your face never trust them your face never trust them More

Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealershi Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealership since 2011. Best technicians in the business. Thanks Chevy of Murfreesboro!!! More