Chevrolet 112

Alexa went above and beyond to make sure I was happy I had an issue with a 'bolt-on' rolling bed cover on my Silverado from day one. It never lined up and locked properly. The truck came with the cover o I had an issue with a 'bolt-on' rolling bed cover on my Silverado from day one. It never lined up and locked properly. The truck came with the cover on it already and I bought it as inventory on the lot, so I didn't exactly ask for it. Long story short, I had the truck in for a recall and the sevice rep Alexa, was incredible. She had someone look at it and quickly realized that the cover had to be replaced. She ordered a new one and once it was in, set me up for an appointment where I could leave it for the day. I brought the truck up and she arranged for a loaner truck for me to take home. While it was in, she had the tech take care of the first oil change as well (so I didn't have to come back in the dead of winter) and also sent it to get fully detailed/cleaned. Alexa went out of her way to make sure I was taken care of and that everything went smoothly. Alexa brought such a positive vibe to the service desk...in what can often be a grueling ordeal. I've dealt with several dealerships in the past and Chevy 112 has been by far the best experience I've ever had. It's because of people like Alexa, that I (the customer) feels less pained by the service process and leaves fully satisfied and happy. I was so taken back by my positive experience that I couldn't stop talking about it with my colleagues. I Couldn't ask for anything more. More

Pleased Again! The whole service department staff is very helpful, polite, and professional! They addressed every issue and question that I had with great concern a The whole service department staff is very helpful, polite, and professional! They addressed every issue and question that I had with great concern and an with an instant answer. More

Buying a new car. The entire purchase from start to finish was fantastic. From Tom the salesman to Brian in the Finance Dept. Everything went smooth and painless. Would The entire purchase from start to finish was fantastic. From Tom the salesman to Brian in the Finance Dept. Everything went smooth and painless. Would definitely recommend them to anyone. More

Repair work went smooth. Very polite; listened to everything we had to say; took the time to explain what the issue was and what was done to correct it. CEL was on and proble Very polite; listened to everything we had to say; took the time to explain what the issue was and what was done to correct it. CEL was on and problem identified and repaired. More

Routine oil change and tire rotation. I encountered a friendly, helpful staff as I did in the past. I had a question about the air pressure that was on the car's computer. The person who I encountered a friendly, helpful staff as I did in the past. I had a question about the air pressure that was on the car's computer. The person who checked me in said she would note that. I received efficient service and a good explanation about changes in tire pressure. My tires were inflated correctly and have remained so for since I had the service a month ago. More

DAMAGED MY CAR, won't show me surveillance Brought car in to get routine maintenance/oil change/tire rotation etc. Dropped off car on a Thursday night for morning service, and when I picked up Brought car in to get routine maintenance/oil change/tire rotation etc. Dropped off car on a Thursday night for morning service, and when I picked up the car (Friday evening) I noticed damage on passenger rear. Cracked tail light, scuffs/scrapes and bumper has gouge; clearly my car was hit. Was told they have to review surveillance which couldn't be done until Saturday. I left the car, as told to by Frank Taravella, the Sales Manager. Saturday afternoon I called (since THEY haven't called me!)- told it can't be reviewed until Monday, was urged to leave car there. Come Monday - I'm calling again and told by Nick, that Ron would review the surveillance. I WAS NEVER CALLED BACK ALL DAY, and by 3pm we decided my husband would go there and call cops to file report for insurance purposes. The cops even pointed out that the tires were NOT rotated, despite the paperwork stating they were. Every call to them was unprofessional, they were nasty, vague and evasive. Specifically Fran Lagasi the Service Manager - look out folks - she has claws and doesn't have the word NICE in her vocabulary. I was never able to speak with Ron or get definitive answer about the surveillance. Multiple people flip flopped on telling me that they hadn't reviewed the surveillance, then they had reviewed it and found nothing, and then was told there was NO footage. They are standing by their disclaimer on the drop off sheet which states they are not responsible for damages. Does that mean they can hit my car and get away with it? They tried telling me that the car was checked in at 730 am with damage which means someone hit my car between a 7pm drop off (after hours) and a 7am service appointment while already in their lot. Police report was filed, and husband went there by 5pm. As of Tuesday, my car is STILL THERE and they are not taking responsibility, yet won't show us the surveillance or prove otherwise. Now this is my problem when I did nothing wrong! My car was hit on their lot, overnight, and no one seems to know anything about it. I want to see the surveillance, I want to know why I wasn't contacted by them when they noticed the damage (IT'S A LEASE), why there is nothing noted on the order about this "pre-existing damage", and if there was an multi-point inspection done how did it pass with a cracked tail light and they not think to call me? If they rotated the tires, why did the cop notice that WAS NOT done? If they drove the car 2 miles as stated on the report, why is it not notated in the total mileage, and when they EXIT the lot I would be able to see the damage. JUST THE WORST EXPERIENCE EVER, WORST DEALER I HAVE EVER DEALT WITH. More

Praise from long time customer This was just a synthetic oil/filter servicing for my older Camaro SS. I was treated very professionally and very warmly by Stephen as a long time cus This was just a synthetic oil/filter servicing for my older Camaro SS. I was treated very professionally and very warmly by Stephen as a long time customer. As usual I was given an opportunity to speak to Dave who always works on my two cars and got some added insight on some issues we'd worked on with my other car -the Firebird T/A. Given that I come from Manhattan, I usually wait - and no problem doing so-for as long as it takes if it's a one day job. That said, my car was moved along on a timely basis and I was on my way. Thanks all! - Mike Weiss More

LIARS Had a good experience first time I leased 3 yrs ago. My lease is expiring so I spoke to a salesperson before I went for my last service appointment so Had a good experience first time I leased 3 yrs ago. My lease is expiring so I spoke to a salesperson before I went for my last service appointment so we could maybe do another deal. Totally lied about the price, tried to stick me with more fees, so I walked out, but not without putting a call into my original salesmen who is now a manager... he was so sorry, said he,would straighten it all out...well he never got back to me. Shows how much they care about their customers.. . More

I was warned Holy cow. Talk about the nicest people ever !! Until you buy the car, then they dont want to know you. This place is absolutely the worst place eve Holy cow. Talk about the nicest people ever !! Until you buy the car, then they dont want to know you. This place is absolutely the worst place ever to buy a car. I was fooled, and was also warned !! Nobody knows the policies, just keep sending you to someone else. Almost 3 weeks, and my car is not even registered with NYS. 15 days after buying the car, horrific noise coming from the left font, take a day off, some people at dealership say 45 days, some say 90, some say 30.. REALLY ? Take to get fixed, get a call, all done, go to drive away, and 2x worse !! NO TEST DRIVE ! I can go on and on. Another time brought my corvette in for service, they accidentally knocked off the emblem, when i called to asked if they could go look for in in the shop, reply was "NO ITS NOT IN THERE" huh ??? More

First time Chevy buyer The salesman Amro was very good. He was friendly and got me the car I wanted. He also helped me with setting up my phone and the onstar service. The g The salesman Amro was very good. He was friendly and got me the car I wanted. He also helped me with setting up my phone and the onstar service. The gentlemen who did the financing was also friendly and explained the paper work to me. I bought the extended warranty and he took $150 off the price. I just wish I would have been presented with the option of the GM extended warranty. More