Cherry Hill Dodge Chrysler Jeep - Service Center

My service was quick and done well nice people no complaints.should have more items on display for Jeep’s and I guess other car’s. complaints.should have more items on display for Jeep’s and I guess other car’s. More

Paid for rotate and balance when recall performedGot Paid for rotate and balance when recall performed Got the truck back with flashing low tire pressure lights and chimes. After rotating they did no Paid for rotate and balance when recall performed Got the truck back with flashing low tire pressure lights and chimes. After rotating they did not bring the tires up to pressure on the rear. They are still out of balance. More

Cherry Hill Jeep could learn ALOT from Turnersville Jeep! It was the 3rd time going back to fix the death wobble at Cherry Hill Jeep. I was greeted by "Hey your mask" by a girl who was just sitting behind It was the 3rd time going back to fix the death wobble at Cherry Hill Jeep. I was greeted by "Hey your mask" by a girl who was just sitting behind a desk to the left. I had mistakenly left my mask under my nose and needed to pull it up. Then the half asleep crew behind the service counter took my information (no hello nothing) and I was told to have a seat and they will look at the Jeep and get back to me. Hour or so later I inquire what's going on. They tell me , yes it did the same thing with them, they were able to replicate the problem. OK, how long will it take to fix since Corporate said since this is the 3rd time they will help provide me with a rental car. They then tell me to see Chris, the nasty, if not nastiest, Service Manager I have ever met. I go in his office as other employees are all around the doorway as if the King is about to speak. Chris tells me I have to go out with the mechanic and replicate the problem. I said, but you just told me you did. He tells me that wasn't a mechanic that took my car out, it was one of the VALET guys that test drove it!!! I was like, who gave him permission to drive my car? Are you kidding me, the 20 something year old valet guy?? Anyway, I tell him I have to get back to work and HE needs to have a mechanic drive it and figure out the problem. I let him know I was getting a rental and he can keep it as long as needed to fix it since I almost got killed in it over the week. He tells me, good luck getting Corporate to pay for your loaner. They promise things they don't deliver on! I disregarded his nasty comment and then I asked how long he thinks they will have it. He said, "Look lady, I've never seen your car, it's never been here. If you want I can just throw a bunch of parts in it if that will make you happy." I said No, I just want you to fix it correctly this time since it's the 3rd time here with the same problem and you haven't. He yells at me, "What? It's never been here before!". I said, yes it has many times. After going back and forth a few times with him being angry that I said I have been there before and him arguing with me I have not, he finally starts typing in his computer and sees that I have indeed been there 3 other times. No apology, nothing. Just continues to say well it's gonna take time and we will let you know when it's ready. Now I'm crying as I leave his office because he was such a bully and now I"m really upset. I call Lisa, from Corporate, who was my angel throughout this whole thing and tell her what is going on. She calls Enterprise and they come pick me up. We go to Enterprise and unfortunately they don't have a car to accommodate me. So I go back to the dealership. I was only gone about 40 minutes. I walk in and tell the guy at the front desk, that I have to take my car, I have no ride home now and I'm really upset. He grabs the paperwork and says, "Oh well it's ready for pick up anyway". I was like, what?? Chris said it will take awhile, like next Monday or Tuesday? He's like nope, the mechanic drove it and there is no issue with your car. Here ya go and hands me the keys. Wow. So did Chris just figure he was going to lie and get me and my car off his lot? By doing this he risked me and my daughter's life since the problem with the car was very serious as you will see below. The most unprofessional, uncaring and low class place I have ever been to. Run by a lying, bullying "manager" named Chris. Who also by the way acknowledged that I was crying and was upset and he actually seemed annoyed by it. I contacted Lisa in Corporate again and she calmed me down, documented everything and then made an appointment right away at Turnersville Jeep for the following Monday. There I was greeted by a nice man who opened the garage and said "Beautiful day today isn't it". He then chit chatted with me, told me where to go, put down paper mats in the car and took it into the shop. I went to the service counter where I was greeted with a smile and how can I help you - I felt like I was on another planet! I met Bob, who is the true embodiment of a Manager and someone who knows customer relations. He welcomed me to their dealership, he explained what the process was going to be and also paid for a rental car which picked me up within 15 minutes of being there. They had my car for over a week and he contacted me through every step and repair and yes, my car needed some major repairs. He was a godsend as well as Lisa in Corporate. Perhaps Bob can do training sessions with Chris in the front row. The two differences in the service departments is unbelievable. Thank you Turnersville Jeep Service Center!!! Bob and the staff THANK YOU! However, I should never have had to go through all of this and the owner needs to take a good look at what's going on there in Cherry Hill. More

Waited way too long for an early morning scheduled oil change. Was told they overbooked and given an apology but still very aggravating and frustrating. change. Was told they overbooked and given an apology but still very aggravating and frustrating. More

Hands down best of the best. They make you feel so comfortable and are in and out in no time. Their shuttle service is a life saver! comfortable and are in and out in no time. Their shuttle service is a life saver! More

Whet in for an oil change. I was told a shuttle could drop me off at home. When I got there no shuttle valuable and oil change took 1 hour 45 minutes. All of that i could accept but when I got my new tru drop me off at home. When I got there no shuttle valuable and oil change took 1 hour 45 minutes. All of that i could accept but when I got my new truck back there was oil rings on engine fuse box as well as oil spots on the brand new truck engine components. They would have cleaned the oil spills up.... More

Friendly quick service, completed a recall free with zero hassles. In and out in one day. Easy drop off and pick up as well. Would go back hassles. In and out in one day. Easy drop off and pick up as well. Would go back More

Satisfactory resolution I recently had a flat tire, as usual occurring when I really did not have time to deal with it. Anyway, i had to rent a vehicle while my tire was ord I recently had a flat tire, as usual occurring when I really did not have time to deal with it. Anyway, i had to rent a vehicle while my tire was ordered and replaced. I initially had a rental bill that I considered excessive for merely a tire replacement. I took my matter to the service manager, who agreed to split the bill with me. I thought that was quite fair and am glad to do business with a company that is willing to meet me half-way. GOOD JOB! More

The worst. I am so sorry I was robbed of service contracts with rotted tires and service and can’t get a person to answer a phone call. contracts with rotted tires and service and can’t get a person to answer a phone call. More

The rudest people on the planet I called trying to get some service and the woman I spoke to so so unhelpful and rude the I want to sell my car. I called trying to get some service and the woman I spoke to so so unhelpful and rude the I want to sell my car. More