Cherry Hill Dodge Chrysler Jeep - Service Center

Purchase a 392 hemi wrangler. Dealership blame after market parts for fraying a wire that doesn’t even touch it. Then changed their finding that it stretched the harness when the Dealership blame after market parts for fraying a wire that doesn’t even touch it. Then changed their finding that it stretched the harness when the original stop from Jeep is intact to prevent the problem. Still no answer from manager This dealership with years of past experiences have the poorest quality of mechanics and more importantly management. You have received your warning. Go anywhere else More

My 2018 Jeep Wrangler has "known Corrosion" issue on all 4-doors as well as the hood. The Cherry Hill Dealership referred me to their Autobody Shop located at Maple Shade Fiat off of Route 38, where pictur 4-doors as well as the hood. The Cherry Hill Dealership referred me to their Autobody Shop located at Maple Shade Fiat off of Route 38, where pictures were taken and supposedly sent to the Corporate office. This was done in August, and now we are in December. These pictures were never sent to Corporate, and now Fiat Auto Body refuses to return my calls. This is completely unprofessional!!! We own 4 Jeeps, one of them bought at Cherry Hill...will never go back now as this is not how you treat your customers!!! More

I brought my jeep to this dealership for it second ever service appointment on the first of October. I was scheduled for a routine oil change, and tire rotation. I dropped my vehicle off at the dealership service appointment on the first of October. I was scheduled for a routine oil change, and tire rotation. I dropped my vehicle off at the dealership at 10:00 for a 12:00 appointment. At 4PM that afternoon I had to call the service department to see what was going on with my vehicle. When I finally able to speak with someone, after I was transferred to the service department for the forth time, they informed me that my vehicle was ready. At this point I questioned if the work was done correctly, or at all. It was a Saturday and I was doing scheduled family activities that I was not able to pick up my vehicle until Monday afternoon. Shortly after I picked up my vehicle I started to experience issues with my vehicle being sluggish, sputtering, and not turning over to start. Which is why I stated if the work was rushed, or completed at all. Then one day while at a red light, my jeep displayed a "fuel sensor error" and shut-down while going into eco-mode. I reached out to the service department and they could have cared less about the situation. I even reached out to another dealership to fix my vehicle, even at cost. Even though they were surprised that the service department at Cherry Hill Dodge Chrysler Jeep, where I currently lease my vehicle, was not making this a priority they did not want to take on an issue they felt the other dealership was responsible for. I was able to schedule an appointment with Cherry Hill Doge Chrysler Jeep but was hesitate to drive my vehicle anywhere until my appointment which was nearly a week away. On the 18th of October I brought my vehicle to the dealership at 8:00. I can't not speak for all the members behind the service desk but the person I spoke with that morning was not the best person deal with. He was annoyed, and responded unfprofessionally when I asked for an estimated time for repairs. I just wanted my car fixed so I could be done with this dealership. When I got my vehicle back they told me it was a failed software upgrade that caused the fuel sensor issue. Just a fews days ago my newly leased 2021 Jeep Grand Cherokee failed to start again. That happened for two straight days now. As I mentioned before, I question the quality of and if the work was completed. The service department here is the most disorganized, unprofessional sales department I have encountered. Whenever I take our leased family vehicle to the Honda dealership we are given some priority as customers and put through express services for oil changes. The first time I brought my vehicle in for service I was unable to get my tires rotated because they couldn't use the air-tools. They are always behind schedule, and their communication is non-existing. I do not even want to take my vehicle back to this place. More

Avoid! ! Service diagnosed my truck at $3000.00 cost for repair of compressor prior to running codes. The truck broke down 200 miles later, they insisted it ! Service diagnosed my truck at $3000.00 cost for repair of compressor prior to running codes. The truck broke down 200 miles later, they insisted it was the problem still so I had it replaced again under warranty. The truck again broke down and this shop refused to refund my money back or resolve the issue. Rocco and Service manager ignored my text messages and calls for for weeks. This is the exact kind of place that gives mechanics a bad reputation. I am out $3000 and still have a broken suspension. If you would like me to remove this post you know how to do it. More

My vehicle has been at this repair facility for over 20 days at this point. I haven't gotten as much as an update since 2/4/2022, now 10 days later I can't get anyone to return calls to me. I have attemp days at this point. I haven't gotten as much as an update since 2/4/2022, now 10 days later I can't get anyone to return calls to me. I have attempted to even call sales to try to get someone in service as when you call service you get the schedule person there and she does nothing but continue to transfer me to someone's voicemail "Monica" that doesn't return calls. I have also texted for updates on my car. I need a reply right away. This customer service horrible. I have been more than patient at this point but that's over. More

Awesome bunch of guys service was fast and clean and on time thank you guys time thank you guys More

I’m longtime customer of this dealership. They always provide quality service and pay attention to detail. provide quality service and pay attention to detail. More

Professional, clean, friendly, needs more parking. Sales and service department are very helpful and I’ll remain a repeat customer Thanks Sales and service department are very helpful and I’ll remain a repeat customer Thanks More

No issues - purchased my 1st Jeep last year. Decent dealership. Would recommend to friends and family dealership. Would recommend to friends and family More

The service department and the mechanics always deal with any issue I bring to their attention any issue I bring to their attention More