Cherokee County Nissan

9 pleasent hours Amanda Stacks went above and beyond to make sure our car buying experience was worth the long wait. They were short staffed and quite busy but she mad Amanda Stacks went above and beyond to make sure our car buying experience was worth the long wait. They were short staffed and quite busy but she made sure we were taken care of every step of the way. Amanda was very profession and knowledgeable, she got us an amazing deal. I would recommend her and Sutherlin Nissan Cherokee County to anyone and everyone. More

GREAT SERVICE 5 STAR ALL THE WAY!!! ROB VERDAGUER AND PAM JONES BOTH DISPLAYED NOT ONLY EXPERTISE AT THEIR JOBS BUT ALSO PUT THEIR CUSTOMER AT EASE DURING THE CAR BUYING EXPERIENCE.THEY ROB VERDAGUER AND PAM JONES BOTH DISPLAYED NOT ONLY EXPERTISE AT THEIR JOBS BUT ALSO PUT THEIR CUSTOMER AT EASE DURING THE CAR BUYING EXPERIENCE.THEY EXPLAINED EACH PART OF THE PURCHASE METICULOUSLY AND WERE GENUINELY ENJOYABLE TO WORK WITH! More

Sell and Forget Don't expect the Sales Manager to give you a call back if you have an issue after the sale. I had my new Frontier less than a month and had a tire iss Don't expect the Sales Manager to give you a call back if you have an issue after the sale. I had my new Frontier less than a month and had a tire issue hoping to get some help from the dealer. You know, being a new customer, maybe a little consideration in helping with the cost considering the situation. Called Forrest Jones, Sales Manager, numerous time and left a couple of messages, but no call back. Very upsetting and disappointing. Will definitely not take my business there again when we purchase again later this year or next year. STAY AWAY - Classic example of SELL & FORGET!!! Jerry H More

Deceptive practices This dealership is deceptive in their sales and integrity as a company. When a sales person changes numbers just to make a sale, this is not a pract This dealership is deceptive in their sales and integrity as a company. When a sales person changes numbers just to make a sale, this is not a practice. Pam is the one of the leaders in this fraudulent activity. Please be very aware of this when dealing with this company. Even though I love the car, it would have stayed on the lot. I will be refinancing. More

Worst Dealer Experience Ever Sutherlin's website along with several other car websites advertised a very low price. Upon arrival, Rob Verdaguer, the sales person, acknowledged the Sutherlin's website along with several other car websites advertised a very low price. Upon arrival, Rob Verdaguer, the sales person, acknowledged the advertised price as accurate and confirmed the add as "all-inclusive less taxes and registration". We test drove the vehicle and decided to purchase. After Rob consulted with the general manager, they decided to add a $1,200 "reconditioning fee". I pushed back and asked what was included in this fee. Rob said tires, brakes, fluids, air filters, battery, dent removal, etc. ONLY AFTER I asked to view the service ticket did Rob admit that they only changed the oil and replaced the battery. What a scam! $1,200 for an oil change and battery! This was classic bait and switch and if you read the other reviews, my review is not unique. I left the building extremely upset. The following day, I contacted Nissan Motor's headquarters and Georgia's Attorney General and paid Sutherlin another visit to relay the news of my phone calls. While at the dealership, I was monitoring the various websites and it was comical at how fast the price shot up by $1,200! Sutherlin could not change the price fast enough! Ultimately, the slimy general manager reluctantly agreed to sell me the vehicle at their originally advertised price but never talked to me directly-- he made Rob do his dishonest nasty work. Once I had the keys to my new vehicle, I walked into the GM's office and asked why he didn't want to shake my hand thanking me for my purchase. His response was "I don't talk to customers and certainly don't want to talk to you!" I was the only customer in Sutherlin that morning- a total of 90 minutes and he never left his chair. He was too busy modifying his internet prices. If I'm Nissan, I would really monitor Sutherlin's practices and teach them a thing or two about customer service. I expect dealerships push the honesty limit to try to maximize profits but this place is the worst! More

Have to work really hard to get a good deal here They are quick to reply to online inquiries. But, they won't honor the price and once you get there the addon game begins. They are willing to negot They are quick to reply to online inquiries. But, they won't honor the price and once you get there the addon game begins. They are willing to negotiate but you have to be aware of what price you are willing to take or leave with. Of course they have all the addon crap and you can get them down alot on them. The finance guy puts on the hard sell for an endless amount of doomsday scenarios. Just say no to all of it. They also claim you have to finance with Nissan to get the offers. It's a complete lie. But, if they won't budge, take the crappy rate they give you and immediately refinance. There is nowhere in the contract that says you can't. There is no prepayment penalty on the loan. The dealership is new and pretty but don't be distracted by it, it's the same old song and dance. More

Deceptive online practices VERY deceptive internet sales practices. We reached an agreement and I was ready to put down a deposit. Ryan was quick to ask for my credit card and VERY deceptive internet sales practices. We reached an agreement and I was ready to put down a deposit. Ryan was quick to ask for my credit card and the $1,000 deposit before giving me the details. When I got the email to confirm the purchase price, the quick switcheroo with numbers took place. The numbers on paper were $5,000 more than what was agreed upon over the phone. Do we think girls are stupid and can't do math? We are going to look at a Honda now. More

The facility is beautiful! Umer was very helpful! I talked to him one day and came back the next! He wasn't there but did text me and tell me who to talk to.. Great customer ser Umer was very helpful! I talked to him one day and came back the next! He wasn't there but did text me and tell me who to talk to.. Great customer service from him! More

Bait and switch I made a deal with Umer over the phone to beat a written quote in hand and after arriving he not only backed out of the deal but increased the drive o I made a deal with Umer over the phone to beat a written quote in hand and after arriving he not only backed out of the deal but increased the drive out price by $700. We promptly left and went to Regal Nissan in Roswell where we got the same car for $1000 less. Don't waste your time with this dishonest dealership More

Niki McDonald 5+ Stars Absolutely (!!) Wonderful!! 5+ Stars!! Niki knew we were detailed people & intuitively took us under her wing. Explained everything! Otherwise, we would not have bought a car. 5+ Stars!! Niki knew we were detailed people & intuitively took us under her wing. Explained everything! Otherwise, we would not have bought a car. Great!!!! More