Checkered Flag Toyota - Service Center

Vehicle in for first 5K service, basically a tire rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under rotation. Also wanted to get trunk kick release working. Initially told I would have to pay a $179 diagnostic fee. This on a car with 5K miles under warranty. Also mentioned that the remote start function rarely works. Told it might be a subscription service that had expired. Please get service writers who know what they are doing instead of irritating the customer. After answering survey about service, received a message thanking me for feedback. "... would like a chance to correct any issues. Please contact us at your earliest convenience." How about a name and phone number of who to contact?! More

I have called my service advisor multiple times and asked for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the req for a call back. No response. This has happened several times. What prevents the courtesy of a return call? It is poor practice to ignore the requests of a customer to has spent over $50,000 for a new vehicle and cannot get the service advisor to respond. Terrible More

I would like to compliment Rene Palonca for his professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and comp professional courtesy and care shown to me these past 2 days while they worked on a leak to my power steering line. Rene showed so much care and compassion, that it was over whelming. He came to the lounge and checked on me many times and then went over the cost estimate before they began the work. He was just awesome. He is the main reason I continue to use Checkered Flag to service my car. I also compliment Bryan Parks, Valet, for the care he showed to me when I first pulled into the garage. You all should be very proud of Rene and Bryan. More

It is very sad when you have been a customer for 22 years and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on M and the dealership does you wrong. I needed a small thing done to my car as the TECH did not do it. I called the service ADVISOR, Erin Palmer 2x on March 16th and never returned my call. Then on Tuesday, I called one of her bosses, Paul Williams and he can not return my call. Now I see why she is unable and where learned that from. I went to another dealership and it took the Tech 30 seconds. He would not charge, so I gave him $20. Maybe it is time to look elsewher. So very disappointing with Checkered Flag Toyota. More

Fredie worked his butt off to find me the right vehicle! I guess this is why we’ve bought our last 4 vehicles from him! I guess this is why we’ve bought our last 4 vehicles from him! More

Keisha was awesome and very informative. I'm Keisha was awesome and very informative. I'm disappointed with checkered flag because I spent $300 to get my battery terminals cleaned to have to sp Keisha was awesome and very informative. I'm disappointed with checkered flag because I spent $300 to get my battery terminals cleaned to have to spend $650 to replace my battery and alternator a week later. Now there's something else wrong with my car and y'all are charging me another $671 just to identify the problem. I bought my car from this dealership and get all maintenance work completed here and you can't offer any benefits to long time, faithful customers More

60000 mile service appt Fast, friendly, professional - I appreciate the way service was carried out including the suggested list of possible future issues to watch out for. S Fast, friendly, professional - I appreciate the way service was carried out including the suggested list of possible future issues to watch out for. Service was fairly priced and completed quickly. Thank you Malik and everyone More