Checkered Flag BMW MINI

An excellent buying experience. There was no pressure from Brian and he answered my questions on my several visits to the showroom. After purchase, the engine light came on and he facilitated my getting from Brian and he answered my questions on my several visits to the showroom. After purchase, the engine light came on and he facilitated my getting into the service department on the same day, where the problem was taken care of. More

I have previously purchased a car from this dealership and came back because of the friendliness and the time spent in assisting me with car ownership. My first BMW had major issues with the Bluetooth sys and came back because of the friendliness and the time spent in assisting me with car ownership. My first BMW had major issues with the Bluetooth system and a part had to be sent in from Germany within the first week I received that car. Since I live near Washington DC, that was quite an inconvenience. However, this dealership had things squared away pretty quickly and offered a loaner car. Even though I did not take the loaner, I thought it was great to be asked. I felt like going back for my second purchase because of the excellent customer service from my initial visit. Christa Patterson really really made me feel at home and did NOT push me into buying. I am strictly an internet buyer and I went there seeking a used car that I had viewed on line and it was already purchased by the time I arrived. I eventually test drove a new car and ended up purchasing it. She was very customer oriented and I felt easy with the purchase. I intend to follow-jup with her for future questions, but I am extremely happy with the purchase. I have dealt with the Fairfax Virginia BMW (I am not happy with them) and the Sterling BMW (I love them), for service issues, but would love to come back to the VA Beach center if I could for service. Please give Christa and Danene a big THANK YOU, along with a new printer for Danene, and some type of service award. The experience was excellent and I would recommend this center to everyone! Karen Piggott More

I highly recommend this dealership. It was a great overall car buying experience because of the friendly and informative staff. I love my new Mini! overall car buying experience because of the friendly and informative staff. I love my new Mini! More

I initiated a request for quote with Checkered Flag Mini in Va Beach, Stephen Behm, via e-mail and received a prompt response. By the end of the day, via e-mail, I had a confirmed special order, had negoti in Va Beach, Stephen Behm, via e-mail and received a prompt response. By the end of the day, via e-mail, I had a confirmed special order, had negotiated price, and locked in the interest rate. We spoke on the phone to confirm the vehicle requirements. Negotiating price and terms was painless and the staff at Checkered Flag Mini was very helpful. When I'm in the market for another vehicle I plan to start my search at Checkered Flag Mini. More

Customer service, prompt service, and friendliness were better than I had hoped for. There was no pressure of the kind I have experienced before (I'm from a car-dealer family). I would have wanted to pay a better than I had hoped for. There was no pressure of the kind I have experienced before (I'm from a car-dealer family). I would have wanted to pay a little less for the car. Who wouldn't? Other than that, I am thrilled with my new Mini. I like the redundancy of the information - manual, online information, interactive guide, and the like. I also like that the salesperson - Brian Fellini - is willing to meet with me for as long as it takes to provide instruction about my car. I would recommend this salesperson and this dealership to anyone! More

We are very happy with our Mini Cooper!! Checkered Flag Client Advisor, Brian Fellini, was amazing providing all the information that we needed. We recommend it! Client Advisor, Brian Fellini, was amazing providing all the information that we needed. We recommend it! More

This is our second BMW we have purchased from Checkered flag and the customer service there is wonderful. They cater to your every need. You can finally feel comfortable when purchasing a vehicle there bec flag and the customer service there is wonderful. They cater to your every need. You can finally feel comfortable when purchasing a vehicle there because you actually do get what you pay for! 5-star service all around!! Would recommend to all my friends and family. More

My husband and I bought my first BMW from Scott. He is great and very helpful! And that is why we went back to him to buy our BMW X5. I highly recommend Scott to anyone that is looking to buy a BMW. Thank great and very helpful! And that is why we went back to him to buy our BMW X5. I highly recommend Scott to anyone that is looking to buy a BMW. Thanks Scott! More

I bought a new BMW from Checkered Flag a couple of weeks ago and gave them a good rating. Yesterday (June 10, 2011) a trouble light came on. I took it to Checkered Flag at about 1:30 and they said they we ago and gave them a good rating. Yesterday (June 10, 2011) a trouble light came on. I took it to Checkered Flag at about 1:30 and they said they were too busy to check it then. I asked if I could leave it and get a loaner. They said no-you only get a loaner if you have an appointment. I asked if I could leave it and get a ride home and they said no--I would have to furnish my own transportation. The new car manager, who did not introduce himself, assured that I could drive the car (with the trouble light on)until I could get an apppointment. He said it would not hurt anything and was not dangerous. I left, went home, and logged onto their website to make an appointment. There was none available until later in July. The next closest BMW dealer to me is Casey in Newport News. I called them at 5:00 yesterday, told them I had not bought the car there but was concerned about driving it for weeks with the trouble light on. They gave me an appointment for noon today. The "yaw sensor" in my new car was bad and will be repaired when they get the part on Monday. (No charge-warranty). In the meantime, Casy BMW gave me a new 328i loaner. (No charge-warranty.) If you are thinking about Checkered Flag, ask some BMW owners about their service. I wish I had. More

Over all the sales team at Checkered Flag BMW made my car buying decision very easy. If anything I drove them crazy looking for the perfect car for me. They were patient and always willing to look for other buying decision very easy. If anything I drove them crazy looking for the perfect car for me. They were patient and always willing to look for other cars and price them to suit my needs. I feel they went over and beyond their duties. tks mh More