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Checkered Flag BMW MINI
Virginia Beach, VA
625 Reviews
Checkered Flag is located in Virginia Beach, Virginia. Our Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen dealerships have an excellent selection of new and used cars, trucks, SUVs, vans and sports cars. If you're searching for a new car, browse our inventory of new Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen in Virginia Beach. Visit one of our dealerships to test drive the model of your choice.
If, instead, you're looking for a used car in Virginia Beach, we can help you there too. We have a vast inventory of used Audi, BMW, Honda, Hyundai, Jaguar, Land Rover, MINI, Porsche, Scion, Toyota, and Volkswagen models as well as from other top manufacturers.
At Checkered Flag we don't just sell cars, we provide a complete car buying experience. We provide our customers with everything from car repair and parts to car loan and lease financing. We want you to leave our dealerships 100% satisfied, and return again as a veteran Checkered Flag customer. We're conveniently located near Chesapeake, Newport News & Hampton, VA and look forward to meeting you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 625 reviews
February 19, 2012
This is my third car with this dealership for a BMW. For the reasons above are why I keep on coming back instead of going to another style of car and dealership and will do so until I have a reason not to. the reasons above are why I keep on coming back instead of going to another style of car and dealership and will do so until I have a reason not to. More
by sszalai
Employees Worked With
Michael kulp
February 19, 2012
Great dealership; friendly and helpful. Great product, great people. Everyone, but especially our salesman, was very accommodating and went overboard to help through the process of acquiring a new car. great people. Everyone, but especially our salesman, was very accommodating and went overboard to help through the process of acquiring a new car. More
by jjstark1
Employees Worked With
3
February 19, 2012
Pretty good experience.I feel I would purchase a car from you ll again.I feel the price could have been a little lower.I also feel the maintenance record could have been more thorough.It would have very help you ll again.I feel the price could have been a little lower.I also feel the maintenance record could have been more thorough.It would have very helpful to know the last time the oil was changed,etc. More
by nutbarron
Employees Worked With
Stephen and Ryan
February 18, 2012
I am a sticlker for good customer service, and that is EXACTLY what I recieved. The entire staff fro My salesman Brian, the sales manager Jimmy and the Finance manager Danene, I felt uber important and v EXACTLY what I recieved. The entire staff fro My salesman Brian, the sales manager Jimmy and the Finance manager Danene, I felt uber important and very well taken care of! A++++. U love my MINI although I couldn't stick around for the entire demonstration, Brian was sure to give me a good tutorial and was great in follow up. Customer service like this is becoming rare. I loved these guys!!! More
by PdhRN1
Employees Worked With
Brian Fellini
February 13, 2012
Excellent and smooth purchase evolution! Everyone Excellent and smooth purchase evolution! Everyone always had a sincere smile on their face. No pressure, Steve had all the answers! (ps Excellent and smooth purchase evolution! Everyone always had a sincere smile on their face. No pressure, Steve had all the answers! (ps - I HATE having to "log IN" to leave this review) More
by pjkabc
Employees Worked With
Steve Reid
February 13, 2012
I felt that my initial visit to Crown mini was very pleasant and informative with Young. I was just gathering information at this point. I returned the following week with my husband and Young had e- pleasant and informative with Young. I was just gathering information at this point. I returned the following week with my husband and Young had e-mailed that he would not be there, but that Anja Heyne would be helping us. Anja was very professional and assisted us with what we would want on our new mini. Her suggestions were very helpful. The sales force was very friendly. We ended up spending a bit more for our car, but are very happy with the final product!!! Anja kept us informed as to when our car would be delivered. More
by smickers
Employees Worked With
Anja Heyne, Young
February 12, 2012
It was a great overall experience! Michael Kulp could not have been more helpful, pleasant and friendly! I love the car and can't wait for warmer weather to ride with the top down! have been more helpful, pleasant and friendly! I love the car and can't wait for warmer weather to ride with the top down! More
by ksandlin
Employees Worked With
Michael Kulp
February 11, 2012
Brian Fellini is incredible! He helped me customize and order my new MINI Cooper with endless patience and kindness. HIGHLY recommended! My 06 Cooper (also from Brian) was totaled in an accident. Brian wor order my new MINI Cooper with endless patience and kindness. HIGHLY recommended! My 06 Cooper (also from Brian) was totaled in an accident. Brian worked with me for months helping me review the different models, finally settling on my new 12 Cooper. We spent HOURS fine tuning the order - right down to the color of the hood scoop, and Brian always made me feel so great about my decision. No pressure, just patience. He even had a guy come and put stripes on it the day he delivered it, one of a kind, totally custom. The whole car is uniquely mine, and I couldn't have pulled that off by myself. Brian is the ONLY person I would ever work with. I love my MINI!! More
by lemonemme
Employees Worked With
Brian Fellini
February 06, 2012
Poor service practices seem to be commonplace despite many opportunities and purchases over the years. Time and time again I have been disappointed with the service level that high-line car owners recei many opportunities and purchases over the years. Time and time again I have been disappointed with the service level that high-line car owners receive as compared to other dealers I have experience with. Once again I was let down during a recent scheduled service appointment. I made the appointment and scheduled the time to be on-time with my Porsche service advisor. I arrived early for my appointment and was greeted promptly. After the initial check-in and review of the concerns for which the car was in for service I was asked if it would be OK to keep the car overnight. I inquired as to why and was informed that they were "backed up" and that it was not likely that my car would be seen at all that day. Given that it was a Thursday and no confidence was given for it to even be addressed before the weekend I asked to have the appointment rescheduled for Monday to avoid a similar waste of my valuable time. Upon arrival Monday AM (early once again), I received the "can I help you" blank look only to find that somehow the rescheduled appointment was "not in the system". The fact that I was not called before an appointment that cannot be met (previous week appointment) and then arrive for the reset appointment to have it not scheduled was/is infuriating. After juggling things around the advisor accommodated my vehicle and arranged for a loaner vehicle. Again I was asked if the vehicle could stay and I responded that I would prefer that the conditions be diagnosed during the first day of the appointment so that parts (which will not be in stock) can be ordered and I can reschedule a time to come in to have those items finally addressed. Overall the appointment process is not very effective and seems to rely on the willingness of the customer accommodate the inability to process vehicles in a timely and efficient manner. Additionally the fact that when schedule conflicts arise and no call or attempt to contact the customer so that wasted time and effort could be avoided did not happen demonstrates either an incompetence or complete lack of concern for customer. Extremely disappointing considering the nature of high-line customer needs considering that they can afford to purchase vehicles that exceed 6 figures in cost. More
by djgoodman1
Employees Worked With
Huber
February 02, 2012
John provided outstanding service. He was honest and John provided outstanding service. He was honest and helpful during the entire visit. I would shop at this dealership and use John again in the fu John provided outstanding service. He was honest and helpful during the entire visit. I would shop at this dealership and use John again in the future. More
by Muls27
Employees Worked With
John Cantwell
