Chatham Parkway Toyota - Service Center

No me han resuelto mi problema con Bank of America, y Bank of America me cobro la cuota del carro anterior, y ya me toca pagar la cuota de la Rav4, es decir dos cuotas de dos carros al mismo tiempo. Bank of America me cobro la cuota del carro anterior, y ya me toca pagar la cuota de la Rav4, es decir dos cuotas de dos carros al mismo tiempo. More

I was in and out in 45 minutes! Thank you so much Miss Jessica and crew! Jessica and crew! More

Had a great salesman. He was very knowledgeable and worked to get us a good deal. worked to get us a good deal. More

Ms Thigpen is truly a good employee for your firm, she took good care of my needs when I bought my car in for its service. She was very courteous and and new her job very well. Mt advise to you is that took good care of my needs when I bought my car in for its service. She was very courteous and and new her job very well. Mt advise to you is that she is a keeper for company. More

Had to wait 2hrs for visor mirror replacement, said 1hr. Max time for waiting on Max time for waiting on More

Very knowledgeable about there cars and service everyone is just nice friendly associates love doing business with this dealership. is just nice friendly associates love doing business with this dealership. More

Great quick service! Easy to schedule and rescheduling. Felt pressured to get more services, but always a Toyota fan Felt pressured to get more services, but always a Toyota fan More

Your service dept has always been better than sales, so yes, my experience was fine. Kai, service adviser, did his best to accommodate my requests and listen to my concerns. He made sure I had a shuttle ri yes, my experience was fine. Kai, service adviser, did his best to accommodate my requests and listen to my concerns. He made sure I had a shuttle ride and was very clear on every detail as I was signing the paperwork at the end. I still hear the noise coming from what I think it's the front brakes, axle, not sure, even though I was told it's the tires (I don't think the tech got that right). Overall it was a good experience. Just need the techs to be more diligent in addressing concerns. More

Service was fast and a very comfortable and clean waiting area. Informed of service needed and updated on progress. area. Informed of service needed and updated on progress. More

My Tacoma was due for an oil change, tires, and overdue for my 120k maintenance servicing. I decided to book the service appointment through their website. The website was misleading, in that it listed 4 n for my 120k maintenance servicing. I decided to book the service appointment through their website. The website was misleading, in that it listed 4 new tires at $100. I believed this to be a sale price, and so immediately took advantage of this offer. When I arrived to have the truck serviced, I was asked if I'd already purchased the tires. Turns out the $100 was just for mounting tires I'd already purchased. Since I hadn't, and needed new tires and already scheduled the appointment, I went ahead and spent an additional $500+ for the tires (which were on sale, but not the sale I was expecting). In the course of my service appointment, an issue with the driveshaft was discovered, which was an additional nearly $1000. I was specifically told that "these services can be completed during your current appointment if you provide the approval to proceed with the work." These things happen, and given the nature of the issue, I decided to go for it. This, however, was also misleading, as when I went to pick up the truck the following day as originally planned, I was told that they had to order the part, and it had just arrived, and it would be ready by the end of the day. While perhaps technically part of the same "current appointment", since I didn't pick up the truck, I wasn't given any indication that 1) parts were not on hand and needed to be ordered, or 2) any indication that the current service appointment would be extended by 24 hours. Finally, when I picked up the truck, I noticed that the tire pressure light was on. This seems like something that someone should have noticed *when they put on new tires*. I mentioned it to the service rep, and decided to drive it home and see if the light would reset. It did not. So I contacted the service center and asked if they had a shuttle that could bring me back to work if I dropped the truck off again. They said they did, and so I took the truck in. When I arrived, however, no shuttle was on site - the driver was apparently stuck in traffic some distance away, and they didn't know when the shuttle might be available. They offered to valet the truck, picking it up from me to get it worked on and bring it back when finished. I chose to do this, and was without my truck again for a few hours while they diagnosed the tire pressure light issue. It was determined that two of the sensors had gone bad, and they recommended replacing all five (four plus spare) at a cost of another nearly $1000. I declined this service, and the truck was returned to me without issue. The service rep I worked with was great. None of what went wrong is her fault at all. The problem is that Toyota communicated misleading information numerous times that resulted in extra time and money spent on my part, and failed to notice a problem with the tire pressure system when they had just put new tires on, which seems like an obvious red flag that perhaps something went wrong with the work that was just done. To top it off, when I reached out to an independent mechanic to see what they would charge to replace all tire pressure sensors, the estimate was nearly half of what Toyota quoted me. It's unlikely I'll be back. The work they did was fine, the people were nice, but they mislead me, wasted my time, and if the third party estimate is any indicator, they charged way more than they needed to. More