Chatham Parkway Toyota - Service Center

I was very pleased with the way my appointment for my vehicle to be serviced was done by the dealership. Starting with service writer, Kai Collins, as he was courteous and very professional in handling a vehicle to be serviced was done by the dealership. Starting with service writer, Kai Collins, as he was courteous and very professional in handling all work I needed to be done on my vehicle, plus additional issues I requested for him to look into, like brakes squealing intermittently when vehicle is in reverse, as this was occurring off and on since last prior maintenance was done in which a brake job was done. And I had to take the vehicle back for brakes to be checked a couple of times, but caused of problems could not be found, so I just had to get used to the problem, as I was told that sometimes brakes have the tendency to squeal especially on a cold mornings. All these issues were checked and followed up by Kai Collins. Bottom line is Kai is an important asset to the dealership, As he is very customer service oriented employee. More

Staff very attentive and helpful. Service tech took it upon himself to fix a recall item that I had not even mentioned. Very smooth, efficient and friendly service. upon himself to fix a recall item that I had not even mentioned. Very smooth, efficient and friendly service. More

Kia, the Toyota rep, was fantastic. Kept me informed and got me out quickly!!! He made it easy and made it a great experience!! I knew what to expect during the whole experience. got me out quickly!!! He made it easy and made it a great experience!! I knew what to expect during the whole experience. More

Service department great service in and out of service in less than one hour thanks less than one hour thanks More

Average service but no information provided on a regular basis to keep me updated on the status of the work on my car basis to keep me updated on the status of the work on my car More

I always receive excellent service at Chatham Parkway Toyota. The staff members are always courteous and professional. Toyota. The staff members are always courteous and professional. More

I always get very courteous service. The wait time is minimal and all issues are discussed with me with recommendations. Stacy is an exceptional service provider. minimal and all issues are discussed with me with recommendations. Stacy is an exceptional service provider. More

Problem was never fix..no communication within any departments. When service needs to be done nobody knows anything. departments. When service needs to be done nobody knows anything. More

Disappointed, I have purchased over 27 vehicles from Chatham Parkway and I can’t get good discounts, I have asked 5 times now for a car wash, always get it back dirty, was looking to purchase a 2022 Tun Chatham Parkway and I can’t get good discounts, I have asked 5 times now for a car wash, always get it back dirty, was looking to purchase a 2022 Tundra, may have to switch to Ford! More

Great and quick service. Got the car washed as well. No issues to report that day. issues to report that day. More