Chatham Parkway Toyota - Service Center

Unprofessional Drove 16 hours to get recall repair performed on daughters car only to find out parts had not been ordered. This after 3 calls to dealership to set up Drove 16 hours to get recall repair performed on daughters car only to find out parts had not been ordered. This after 3 calls to dealership to set up appointment and make sure parts were ordered and on site. Was told everything was there and ready. It wasn't. Avoid this dealership for any service needs. Dishonest and frustrating. Brian the service advisor was apologetic and professional. He was the only bright spot in a dark and frustrating experience. More

Oil and Alignment Customer service was excellent from the time I arrived. I made an appointment at the last minute and they were able to work me in. Look forward to doi Customer service was excellent from the time I arrived. I made an appointment at the last minute and they were able to work me in. Look forward to doing business again when the time arrives. More

Always satisfied. Highly recommended. My experiences are always great.No complaints. The staff is always friendly courteous and very helpful. The service is really good. Usually you a My experiences are always great.No complaints. The staff is always friendly courteous and very helpful. The service is really good. Usually you are in and out pretty fast. More

Just wonderful service I gave the service 5 stars, because the crew is worth it. Mrs. Ali Parker is just so nice and friendly. And I just love the car wash and vacuum part. I gave the service 5 stars, because the crew is worth it. Mrs. Ali Parker is just so nice and friendly. And I just love the car wash and vacuum part. I thank you all so much! More

Car maintenance From scheduling the maintenance appointment to having the service done, everything went like clockwork. In addition to the good maintenance service, M From scheduling the maintenance appointment to having the service done, everything went like clockwork. In addition to the good maintenance service, Ms. Holmes exemplified great customer service. EDWARD More

Oil change Made appt on line and took advantage of discount; was at dealership less than an hour and had no issues; they were not pushy with extra add ons Made appt on line and took advantage of discount; was at dealership less than an hour and had no issues; they were not pushy with extra add ons More

2018 4Runner Was disappointed with diagnosis as it appears to be s design “flaw” of the 4Runner. It has some type of injection system that causes a whine when I a Was disappointed with diagnosis as it appears to be s design “flaw” of the 4Runner. It has some type of injection system that causes a whine when I accelerate doing over 75mph More

Passing though town , routine maintenance Stopped by for oil change, tire rotation, and lube zirk fitting on drive shafts. Jacki V. Was very nice and helpful and made sure my special reques Stopped by for oil change, tire rotation, and lube zirk fitting on drive shafts. Jacki V. Was very nice and helpful and made sure my special requests were met. More

Great Service Agent The service agent was very easy to talk with. She also engaged with other customers in the waiting area. She also presented me with two options for a The service agent was very easy to talk with. She also engaged with other customers in the waiting area. She also presented me with two options for a battery change. More

Fair but I experience better. Fair, but I experienced better. Redundancy, and the repair took longer than expected. Unsatisfied with Advanage services. When I was provided with a Fair, but I experienced better. Redundancy, and the repair took longer than expected. Unsatisfied with Advanage services. When I was provided with a loaner car. The loaner was assessed. My vehicle was not. More damages were identified then I reported To my vehicle. I could not deny or except the damages because there was no assessment prior to services on my vehicle. My vehicle was picked up and driven to the service department. More