454 Reviews of Chatham Parkway Toyota - Service Center
Ms. Holmes is a very courteous and friendly service advisor. I will only have my car serviced by her because she’s very trustworthy. I know what is going to happen to my car and receive it back witho advisor. I will only have my car serviced by her because she’s very trustworthy. I know what is going to happen to my car and receive it back without any unpleasant surprise. Ms. Holmes is an employee that you want to maintain in your company. She’s a jewel in your Toyota family. More
Anthony was a polite and efficient representative of both the Toyota brand and your dealership. I appreciated the quick turnaround time, and the great waiting room environment . the Toyota brand and your dealership. I appreciated the quick turnaround time, and the great waiting room environment . More
Everyone in the Service Department is Outstanding, they always Provide great service they could teach the Toyota people in Atlanta good service. 5 stars Mr. Harrison always Provide great service they could teach the Toyota people in Atlanta good service. 5 stars Mr. Harrison More
The eating area was arranged for social distancing and clean. Service tech was helpful and service was fast. The only issue is that I wanted high mileage oil which was not used. clean. Service tech was helpful and service was fast. The only issue is that I wanted high mileage oil which was not used. More
Excellent service, good communication. I do not know the name of my service rep but he came directly to me in the waiting area and discussed in clear, non-technical terms what needed to be done and, more im name of my service rep but he came directly to me in the waiting area and discussed in clear, non-technical terms what needed to be done and, more important to me, what did not need to be done. I Purchased my car here even though other dealerships were closer because I had heard such good things about their service department and, so far, they have lived up to it. More
The experience was extremely easy and pleasant. I was in and out in under an hour. I appreciated how on top of things the team was - I was greeted by name upon pulling in. and out in under an hour. I appreciated how on top of things the team was - I was greeted by name upon pulling in. More
Great service. Taken right away and text and phone calls kept the work on my vehicle going uninterrupted. I was called to let me know work has been completed. kept the work on my vehicle going uninterrupted. I was called to let me know work has been completed. More
My contact person was excellent! He text me the need for new wipers and had the car washed w/out me mentioning it. Checkout was also very smooth. Thank you! new wipers and had the car washed w/out me mentioning it. Checkout was also very smooth. Thank you! More
On October 19, 2020, my service advisor was Kayla. This review for my 2017. RAV4 Unlimited AWD, for routine maintenance; oil and filter plus tire rotation , and for alignment. I’m not sure how and if align review for my 2017. RAV4 Unlimited AWD, for routine maintenance; oil and filter plus tire rotation , and for alignment. I’m not sure how and if alignment was even performed on my SUV that day. Because no alignment report was given to me, and I also forgot to ask because the service took very long time. I dropped the car at your shop around noon and after 3 pm I received the car. So, I was very hungry. After sending Text and leaving multiple voice massage to Ms. Kayla since October 19th, also leaving message with the receptionist, I have not received the alignment report yet, or any response back. I’m not sure if this Is routine policy of Chatham Parkway or with Kayla. As I don’t know the status of the alignment which shows how bad your service advisors are for customer service I can’t recommend you to any of friend or neighbors. Also, on the day of service I was told that I can text or to get an update on my car. But I never received any reply of text from the same advisor, Ms. Kayla for service updates after More
My service adviser (Measia) was very understanding and kept me up to date on my service appointment. She did great. would recommend this adviser for anyone needing service. kept me up to date on my service appointment. She did great. would recommend this adviser for anyone needing service. More