Chatham Parkway Toyota - Service Center

Had a 20,000 mile service scheduled on my Camry for about 2 weeks. About a week before the appointment, I noticed a nail in my tire. It was a slow leak, only losing about 3 PSI/day. So I called and asked if 2 weeks. About a week before the appointment, I noticed a nail in my tire. It was a slow leak, only losing about 3 PSI/day. So I called and asked if they could just take care of the tire while my vehicle was being serviced the following week, they said yes of course no problem. Appointment day comes, I drop my car off at 8:00 A.M. I get a call at about 10:00 telling me my car is finished, but the tech noticed some issues and has some recommendations, I’m like okay what’s up? Guy tells me, you have a nail in your tire and you need a new one. I said yea that’s why I brought it in, due for a service and have a nail in my tire. He is very confused, starts trying to find prices of tires so he can give me a quote, I was like I actually have the Road Hazard Protection plan so this should be covered, he responds “what is that?” I explain it to him, he’s still confused, tells me he’ll find out exactly what’s up and call me back. Never got a call back, show up after work at 6:00, car still isn’t done. He’s still trying to give me tire prices, I explain the protection plan again..he ends up getting another employee to help him out and they eventually get it sorted and my car gets finished around 7. The guy was really nice and apologetic, he was new and had obviously not been given sufficient training. Also, when I finally got back in my car, my seat had been raised all the way up, tilted, and scooted really far forward, all my mirrors had been moved, and my rear view was almost completely sideways somehow. Took me several minutes to get everything straight, not a big deal but kind of annoying. More

The service was done during the promised time frame and the service was excellent. I would not hesitate to recommend this dealership to anyone I know. the service was excellent. I would not hesitate to recommend this dealership to anyone I know. More

Courteous professional service in a clean environment. I was informed of the inspection and the recommended services need. service was completed in an reasonably amount of time. was informed of the inspection and the recommended services need. service was completed in an reasonably amount of time. More

I am always pleased to have my car serviced at Chatham Parkway Toyota. The care is to the utmost on every detail. Keep up the good work and I will be a faithful customer. Parkway Toyota. The care is to the utmost on every detail. Keep up the good work and I will be a faithful customer. More

I’m highly disappointed in this experience with Chatham Parkway Toyota. You call my phone telling me you have a $39.99 deal for an oil change and tire rotation. Meanwhile I’m leaving paying $75 because you Parkway Toyota. You call my phone telling me you have a $39.99 deal for an oil change and tire rotation. Meanwhile I’m leaving paying $75 because you add on labor and parts. The labor is understandable but well overpriced. And you’re charging me for parts? What happened to the $40 I’m already paying you for the service? It’s shady telling people you have a deal for them and then almost doubling it by the time they leave without them knowing until you are holding their keys hostage. I can appreciate the guy trying to explain the charges to me, but it’s not that I don’t understand what I’m being charged with. I don’t understand why you advertisement a “deal” just to get people in and rip them off before they leave. More

Nice neat and clean customer waitingarea. WiFi, tv, Nice neat and clean customer waiting area. WiFi, tv, coffee and cold drinks available. Restroom nice and clean. . All services personnel profession Nice neat and clean customer waiting area. WiFi, tv, coffee and cold drinks available. Restroom nice and clean. . All services personnel professional and courteous enjoyable. More

Service is always great! People are friendly and the wait time is not long. I love using Chatham Parkway Toyota for servicing my car! Thank you! wait time is not long. I love using Chatham Parkway Toyota for servicing my car! Thank you! More

My work was very promptly completed and my subsequent perusal indicates that the work was done carefully and accurately. The free car wash was done very nicely too! Thanks for an excellent job! perusal indicates that the work was done carefully and accurately. The free car wash was done very nicely too! Thanks for an excellent job! More

Fast, friendly service. I was out of there quicker than I expected to be. I have had nothing but great experiences with this dealership since I purchased my vehicle in March of 2020. The staff is awesome. Ev expected to be. I have had nothing but great experiences with this dealership since I purchased my vehicle in March of 2020. The staff is awesome. Even though I drove my car there for services, a Salesman greeted me as though I was a purchasing customer. More

The reason that I am rating this as poor is that my vehicle was finished and no one let me know and I was sitting in the waiting area. The second reason is because once I got home and read the invoice vehicle was finished and no one let me know and I was sitting in the waiting area. The second reason is because once I got home and read the invoice I noticed that it stated it was time for a fuel injection, which no one told me about. I asked about setting up scout gps and no one was familar with the details which I had previously asked if someone would be available to assist me and they assured me that someone would be there to help me. I was very disappointed with first service appointment with Chatham Parkway Toyota. More