Chatham Parkway Toyota - Service Center

They kept my car very clean… the work was done pretty good and the discount was good but not enough though and the tear on the corner of my doors is a big mystery 🧐 good and the discount was good but not enough though and the tear on the corner of my doors is a big mystery 🧐 More

His visit was good for me. Work was accomplished correctly and in reasonable amount of time. Price was competitive with coupon from dealer. People were very professional. correctly and in reasonable amount of time. Price was competitive with coupon from dealer. People were very professional. More

Ms. Holmes is the perfect service advisor. I will only bring my car in to her since she’s honest, thorough, and pays attention to detail. She’s also very patient and friendly. She is a model employee. bring my car in to her since she’s honest, thorough, and pays attention to detail. She’s also very patient and friendly. She is a model employee. She’s a keeper, and more! More

At the time of serve offered quote for TPMS $374.00I had At the time of serve offered quote for TPMS $374.00 I had appointment to fix it. Offered diffrent price than quote. Argued a lot by staff. I did no At the time of serve offered quote for TPMS $374.00 I had appointment to fix it. Offered diffrent price than quote. Argued a lot by staff. I did not repaired & left dealership. This was the badest experience in my life.. More

Service was great. Staff was very kind And willing to help out whenever needed. Bro if that’s where to go for my service change and got me in and out fast. Satisfied. help out whenever needed. Bro if that’s where to go for my service change and got me in and out fast. Satisfied. More

It took two hours for tire rotation and wheel alignment and now the steering wheel is crooked … when car goes straight, steering wheel is turned to the left. I would take it back to get that corrected but and now the steering wheel is crooked … when car goes straight, steering wheel is turned to the left. I would take it back to get that corrected but I just don’t have that kind of time. It is nice that they run the car through the car wash. More

Very much a hit or miss dealership especially in the service department. I took my car to be serviced in June and mentioned that I had issues with my right back tire sensor light coming on. They changed service department. I took my car to be serviced in June and mentioned that I had issues with my right back tire sensor light coming on. They changed my oil, rotated my tires and told me that my I needed an alignment and that is why my sensor light is coming on. Two months later they’re telling me the same tire has a nail embedded in the walls and it’s $250 to replace. More

I brought my 2010 Avalon Limited in on 8/11/2021 for 80K service. In addition, I pointed out that the tire pressure light stays on and my glove compartment will not close. I had a 7:30am appointment. The service. In addition, I pointed out that the tire pressure light stays on and my glove compartment will not close. I had a 7:30am appointment. The car had been detailed cleaned and waxed like I always do and have been doing over 10 years only with Chatham Parkway Toyota. My service advisor was Quinn Jones and the service tech was Aaron Derouen. R/O# Number: 1756221/1. Mileage in was 72655. I got my car back I was shocked to see black oil boot prints on the driver side mat and rubber pieces on the floor on the the passenger side. No covering on the seat or paper mat placed on the floor. My house one way from you is 14 miles one-way. Tire pressure light is still on. I did bring all of this to the attention of Mr. Jones by showing him that this was unacceptable and he agreed. I just left and decided I would clean the interior myself. This lack of consideration has never happen before! Any change in staffing should not affect 5-Star customer service!!! More

Service was excellent and the service personnel were friendly and knowledgeable. facilities were clean and spaced. personnel wore mask but did not engaged customers who didn't. friendly and knowledgeable. facilities were clean and spaced. personnel wore mask but did not engaged customers who didn't. More

Very polite, Quinn explained everything to me and he printed out the information explaining what service I will need the next time I bring my car in for service printed out the information explaining what service I will need the next time I bring my car in for service More