Chastang Ford - Service Center

KELLI was real nice and keep me inform on my 300 when they was done with it everything in side was just like i left it . most service center move the seat and readjust my mirror and do not put them back they was done with it everything in side was just like i left it . most service center move the seat and readjust my mirror and do not put them back but they return everything back like i had it. thanks to the Chastang service team More

I had a horrible experience in the service department with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked out. Mr Carlton Cooper quoted me $175 to give me a diagnostic and let me know what was wrong with the truck. I never received a call back after 2 days I called to check on my truck. I was told that they were very busy and they had not checked it out yet. Mr Cooper promised me that he would call me back tomorrow before 12 pm.The next day I never received a call. I called Mr Cooper and checked on the truck and he informed me that he still had no information on the diagnostic of the vehicle yet and he would call me back later today. After 4 days I finally heard back from Mr Cooper informing me that the price to fix my vehicle would be $1550.00 to fix my truck. I approved the work to be done. Then Mr Cooper informed me it would take two weeks for the work to be completed. That was a problem for me but Mr Cooper said it will not take two weeks that’s just what the say so the customer won’t be disappointed if it does. Four days later I received a call from Mr Cooper informing me that the new price to fix my truck would be $8000.00 to fix my truck. They just checked it out and I needed a new transmission. I informed Mr Cooper that after two weeks of having my vehicle finally calls me a that the news he gives me. He apologized and said he could give me a discount on he diagnostic price of my vehicle. I go in the next day to pay for my truck and my bill is $450 dollars for shop time. Customer service and communication from Mr Cooper was the worse. Their shop had always been slow even for a regular oil or filter change. Never again will I go to this dealer ship. More

No Communication-Not a fan Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Go Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Got an estimate on the Monday 2/10/20. Each day, I had to call to get an update and was told they were waiting on some other department and ended the conversation with maybe tomorrow. I actually got more information from a different service technician "Chad" on Saturday 2/8/20 with a quick summary of the diagnosis, but no estimate. Explained my concern about the lack of communication from Jarod and received an estimate late Monday morning. Yesterday, my call ended with I'll find out if it will be ready today, or tomorrow and let you know. Of course, no call came! My most recent call today ended finally with "this afternoon". The only consistent communications I received from Jarod were "I'm so busy", "maybe tomorrow" and "I'll let you know." I would have rented a vehicle if I had known it would take 6 days and counting to get my repairs started and hopefully completed. Chastang may be a great dealership to buy a new vehicle or if you are a fleet customer. For the everyday person that uses their vehicle daily for transportation, don't bother unless you have a rental planned. More

can in with a powersteering leak They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact me . I gave them the approver to fix and they did a great job. I will see them again for other repairs More

Excellent service with a smile I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the desk personnel and techs are quite proficient and sensitive to the fact that I am waiting for my vehicle. the waiting area is clean and inviting, as well. More

ALL WAYS TAKES CARE BUSINESS THEY HAVE ALL WAYS DONE A GREAT JOB. FAIR PRICING AND MEET TIME LINE I NEED TO GET BACK OUT ON ROAD. THANK YOU EUNICE. THEY HAVE ALL WAYS DONE A GREAT JOB. FAIR PRICING AND MEET TIME LINE I NEED TO GET BACK OUT ON ROAD. THANK YOU EUNICE. More

Professional,competent and friendly The dealer ship did a great job in perfoming what I expected them to do !!They also did the work in a timely fashion as promised! The dealer ship did a great job in perfoming what I expected them to do !!They also did the work in a timely fashion as promised! More

great quick service service always gets my vehicle in and out as promised. been coming here for years and never any surprises.. great family owned business, treat you lik service always gets my vehicle in and out as promised. been coming here for years and never any surprises.. great family owned business, treat you like family More

Fantistic Service!! Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within t Our van was serviced ahead of their time quoted. They said it would be five days before they could diagnose, but they diagnosed and repaired within those five days. Thanks guys for getting our van back to us so quickly!!! More

Assertiveness Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be Ms. Denise came out of her office to assure my truck made it in to the service center. She was polite, helpful, and sold the company. I am glad to be a new customer. Nic was very helpful. He made sure that the work was done in a timely and professional manner. More