Chastang Ford - Service Center

Chastang Ford responded

Wow thank you! We’re honored to be called the greatest place on earth! It means a great deal to hear that you had a positive experience with our entire team, from our technicians to the parts department. We appreciate you and look forward to welcoming you back to Chastang Ford at any time!

Chastang Ford responded

Thank you for the rating and for taking the time to share your feedback. We're glad to hear the issue was addressed, but we’re sorry the initial experience didn’t meet your expectations. You're right — first impressions set the tone, and “I don’t know” is never the response we want to deliver. We’ve spoken with our team to ensure moments like that become opportunities to provide helpful, knowledgeable service. We appreciate you allowing us to make it right and hope to earn that fifth star next time!

Chastang Ford responded

Hi Beau, Thank you for the great feedback! We’re glad to hear everything went smoothly and that Chris and Tony took good care of you — from the sale to the dent repair. We'll make sure they see your shoutout! We appreciate your business and look forward to helping you again down the road. Best regards, Chastang Ford Team

Chastang Ford responded

Thank you so much for your continued trust and support over the past 10+ years! We’re honored to be your go-to for service and truly appreciate you being part of the Chastang Ford family. We’ll be here whenever you need us — always ready to provide friendly and timely care! Sincerely, Chastang Ford Team

Chastang Ford responded

Brett, thank you for taking the time to give our service department and Chris a 5-star review! We appreciate your business and hope to see you again.

Chastang Ford responded

Thank you, Martinez! We appreciate your kind words and are glad to hear that our team provided you with professional service and valuable information about your vehicle. If you ever have any questions or need further assistance, we’re here to help. Safe travels!

Chastang Ford responded

Thank you for your feedback! We're glad to hear you enjoyed the atmosphere, waiting area, and repair time. However, we noticed your rating and would love to learn more about how we can improve your experience. Your satisfaction is important to us, and we’d appreciate the opportunity to address any concerns. Please feel free to contact us at 713-678-5000 and ask for Nick our Service Director. We hope to serve you again and provide a 5-star experience!

Chastang Ford responded

Thank you, Elkin! We’re happy to hear you had an awesome experience with our service team. Taking care of your state inspection and recall promptly is always our goal. We appreciate your support and look forward to serving you again in the future. Drive safe! 🚗🔧😊

Chastang Ford responded

Wow! That’s a lot of very good! 😄 We truly appreciate your enthusiasm and are so glad you had a great experience with us. Thank you for your support—we look forward to seeing you again! 🚗🎉👏

Chastang Ford responded

Thank you for your feedback, Annette. We’re glad to hear that Mr. Clint provided great service, but we’re sorry for any inconvenience caused by not having a loaner vehicle. We understand how important transportation is, and we appreciate your patience. If there’s anything we can do to assist you further, please don’t hesitate to reach out. We truly value your business and hope to provide a smoother experience next time. 🚗😊