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Chastang Ford - Service Center

Houston, TX

4.7
52 Reviews
Call Service Center (346) 335-4300

52 Reviews of Chastang Ford - Service Center

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December 19, 2023

This is a family owned dealership and it show. They truly care about their customers as well as their employees. Check them out for all your families auto needs. More

by DGREER0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint. Chris, Rob, Stanley.
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Jan 02, 2024 -

Chastang Ford responded

Thank you for highlighting the family-owned and customer-centric nature of this dealership. It's wonderful to hear that they genuinely care about both their customers and employees. Your recommendation speaks highly of their values and commitment to providing excellent service. We appreciate your feedback and encourage others to check them out for their auto needs. If you or your family ever require any further assistance or have questions in the future, please don't hesitate to reach out. Safe travels, and thank you for your support!

December 18, 2023

I bought a high mileage used truck as is with no warranty. I had problems on the drive home. Chastang Ford offered to either take the truck back or fix it even though they certainly did not have t More

by CMCKAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rodriguez
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Jan 02, 2024 -

Chastang Ford responded

We greatly appreciate your feedback and are pleased to hear about your positive experience with Chastang Ford's customer service. It's evident that they genuinely care about their customers. It's fantastic that they offered to take the truck back or repair it, even though there was no warranty, and provided a loaner vehicle during the Thanksgiving holiday. Thank you for acknowledging their exceptional service. If you ever need any further assistance or have questions, please feel free to reach out. Safe travels, and we look forward to serving you in the future!

December 18, 2023

They were extremely helpful and thorough. My issue needed to be researched with Ford and they kept me updated throughout the process. I highly recommend the Chastang Ford service team. More

by C_MBARFOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 02, 2024 -

Chastang Ford responded

Thank you for taking the time to share your positive experience with the Chastang Ford service team. It's wonderful to hear that they were extremely helpful and thorough in addressing your issue. Keeping you updated throughout the research process demonstrates their commitment to customer satisfaction. Your recommendation speaks highly of their service, and we greatly appreciate your trust and feedback. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Safe travels, and thank you for choosing Chastang Ford!

December 18, 2023

Went in for an oil change and had to return the next day because my oil level was a quart short. Problem was taken care of but I shouldn’t have had to return for that. The Ford service employees should know More

by sanchezj0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Jan 16, 2024 -

Chastang Ford responded

We appreciate your feedback and apologize for the inconvenience you faced during your recent visit for an oil change. It's important to us that our customers have a smooth and hassle-free experience, and we understand that having to return the next day was not ideal. We have taken note of your concern, and we will work on ensuring that our service employees have all the necessary information to avoid such issues in the future. Your satisfaction is our priority, and we hope to serve you better next time. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for bringing this to our attention.

December 18, 2023

Ryan has been great. The experience from start to finish was perfect. I love my truck. This is my 5th SD, and best. Also the best purchase experience More

by dcardone1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jan 02, 2024 -

Chastang Ford responded

Thank you for sharing your positive feedback with us! We're thrilled to hear that Ryan provided you with excellent service and that your overall experience from start to finish was perfect. It's fantastic to know you love your truck, especially since it's your 5th SD and the best one yet. We're honored to have been a part of your best purchase experience, and we look forward to continuing to meet your expectations. Enjoy your new truck!

December 18, 2023

very friendly, well mannered staff. Customer Service was immaculate. chris was very helpful fast and detailed service. More

by chaimialee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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Jan 02, 2024 -

Chastang Ford responded

We truly appreciate your kind words and feedback! It's wonderful to hear that our staff was friendly and well-mannered and that you found our customer service to be immaculate. We're delighted that Chris provided helpful, fast, and detailed service. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we look forward to serving you again in the future!

December 18, 2023

Easy to schedule online. Service was performed in a timely manner. I will return for my next service. More

by rayk6111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
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Jan 02, 2024 -

Chastang Ford responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that scheduling online was easy and that your service was performed in a timely manner. We appreciate your trust in us, and we look forward to welcoming you back for your next service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels, and see you next time!

December 18, 2023

JJ was awesome! He got me the vehicle I was wanting. And went above and beyond to help me out! And also a very cool dude to work with, as there was no pressure to bu More

by J_LENZ84
Recommend Dealer
Yes
Employees Worked With
JJ
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Jan 02, 2024 -

Chastang Ford responded

We're thrilled to hear about your positive experience with JJ! It's fantastic that he was able to help you get the vehicle you wanted and went above and beyond to assist you. We appreciate your recommendation and are delighted that JJ created a pressure-free environment for you. If you ever need further assistance or have questions, don't hesitate to reach out. Enjoy your new vehicle, and thank you for choosing us!

July 21, 2022

If I could I would leave 0 stars. This dealer wastes your time and your money. I dealt with the service branch and it took them a full week to replace a battery. It came to the point More

by Wkd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Patterson
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Aug 01, 2022 -

Chastang Ford responded

Wyatt, thank you for taking our Service Managers' call and considering our alternative solutions for you. We hope to be of assistance.

December 06, 2021

Very good Experience. Very knowledgeable and courteous folks. Chris Hodges always makes things happen and is great to deal with. More

by walter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
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