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Chastang Ford - Service Center

Houston, TX

4.8
94 Reviews
Call Service Center (346) 200-5370

94 Reviews of Chastang Ford - Service Center

Sort by
March 31, 2025

Overpriced and three times as long. Have discovered that work I was billed for was not completed. More

by Wtmhousto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
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Apr 21, 2025 -

Chastang Ford responded

We’re very sorry to hear about your experience and take this feedback seriously. This is not the level of service we aim to provide. We’d like the opportunity to look into this further and make things right. Please give us a call at 713-678-5000 and ask for Nick Lang, our Service Director. We’d really appreciate the chance to speak with you directly and understand what happened.

March 27, 2025

Excellent service and communication. Clint and the service team did a great job on taking care of me and my truck. Very pleasant experience! More

by Elvin Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, service guys
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Apr 21, 2025 -

Chastang Ford responded

Thank you, Elvin! We’re so glad to hear Clint and our service team took great care of you and your truck. Excellent service and clear communication are what we strive for, and we’re thrilled your experience was a pleasant one. We appreciate your trust and look forward to seeing you again at Chastang Ford!

March 26, 2025

The guys at Chastang handled my F150 trade-in and the purchase of an explorer like true professionals everything was done right the first time with multiple follow up calls. It could not have been any ea More

by wcp
Recommend Dealer
Yes
Employees Worked With
Ryan, Nestor
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Apr 21, 2025 -

Chastang Ford responded

Thank you so much for the kind words! We’re glad to hear your F-150 trade-in and Explorer purchase went smoothly and that our team delivered a transparent, professional experience from start to finish. We truly appreciate your trust and look forward to being here for you anytime you need us. Enjoy your new ride!

March 25, 2025

Greatest place on earth nice people, nice technicians, nice parts department everyone is so nice! More

by ninjagt86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
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Apr 21, 2025 -

Chastang Ford responded

Wow thank you! We’re honored to be called the greatest place on earth! It means a great deal to hear that you had a positive experience with our entire team, from our technicians to the parts department. We appreciate you and look forward to welcoming you back to Chastang Ford at any time!

March 23, 2025

Overall good. Customer service eas not good from the greeting and acceptance. The first impression is the most important. I don't know to every question is not g More

by neziaguillory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
Report | Print
Mar 24, 2025 -

Chastang Ford responded

Thank you for the rating and for taking the time to share your feedback. We're glad to hear the issue was addressed, but we’re sorry the initial experience didn’t meet your expectations. You're right — first impressions set the tone, and “I don’t know” is never the response we want to deliver. We’ve spoken with our team to ensure moments like that become opportunities to provide helpful, knowledgeable service. We appreciate you allowing us to make it right and hope to earn that fifth star next time!

March 20, 2025

Easy to deal with and had no trouble with Chris. He was awesome along with Tony helping with the dent repair. More

by BEAU.BEDUZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris and Tony
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Mar 24, 2025 -

Chastang Ford responded

Hi Beau, Thank you for the great feedback! We’re glad to hear everything went smoothly and that Chris and Tony took good care of you — from the sale to the dent repair. We'll make sure they see your shoutout! We appreciate your business and look forward to helping you again down the road. Best regards, Chastang Ford Team

March 20, 2025

Dealership was great service was on time car kept clean great people trusting business Chris was great More

by BRETTLEWIS1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 22, 2025 -

Chastang Ford responded

Brett, thank you for taking the time to give our service department and Chris a 5-star review! We appreciate your business and hope to see you again.

March 20, 2025

Friendly and timely service. Have used them exclusively for over 10 years and will continue to do so. More

by GHOLEKAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change service rep
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Mar 24, 2025 -

Chastang Ford responded

Thank you so much for your continued trust and support over the past 10+ years! We’re honored to be your go-to for service and truly appreciate you being part of the Chastang Ford family. We’ll be here whenever you need us — always ready to provide friendly and timely care! Sincerely, Chastang Ford Team

March 16, 2025

Very professional and knowledgeable about what they were going to do to my car and informed me about things I did not know More

by MARTINEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
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Mar 17, 2025 -

Chastang Ford responded

Thank you, Martinez! We appreciate your kind words and are glad to hear that our team provided you with professional service and valuable information about your vehicle. If you ever have any questions or need further assistance, we’re here to help. Safe travels!

March 09, 2025

The people and t and the atmosphere. T waiting area was a delight and the repair time was great. More

by RCOOLEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret Lewis
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Mar 10, 2025 -

Chastang Ford responded

Thank you for your feedback! We're glad to hear you enjoyed the atmosphere, waiting area, and repair time. However, we noticed your rating and would love to learn more about how we can improve your experience. Your satisfaction is important to us, and we’d appreciate the opportunity to address any concerns. Please feel free to contact us at 713-678-5000 and ask for Nick our Service Director. We hope to serve you again and provide a 5-star experience!

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