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Chastang Ford - Service Center

Houston, TX

4.8
88 Reviews
Call Service Center (346) 200-5370

88 Reviews of Chastang Ford - Service Center

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April 10, 2025

The guy at the service department did a great job. Their work was fast and efficient! More

by javieroriginal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Day
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April 08, 2025

I will always go to chastang ford, the customer service has always been wonderful. Clint especially was super nice. More

by reservation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, Rafael
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April 03, 2025

Chris was great - got everything in order and service was prompt - Chris got back w me promptly More

by CARDIACNURSECB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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April 01, 2025

Chastang Ford is the best! Way better than any other dealership, even Sewell. For real.. More

by JALBANESE3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Clint Couch
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March 31, 2025

Overpriced and three times as long. Have discovered that work I was billed for was not completed. More

by Wtmhousto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
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March 27, 2025

Excellent service and communication. Clint and the service team did a great job on taking care of me and my truck. Very pleasant experience! More

by Elvin Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, service guys
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March 26, 2025

The guys at Chastang handled my F150 trade-in and the purchase of an explorer like true professionals everything was done right the first time with multiple follow up calls. It could not have been any ea More

by wcp
Recommend Dealer
Yes
Employees Worked With
Ryan, Nestor
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March 25, 2025

Greatest place on earth nice people, nice technicians, nice parts department everyone is so nice! More

by ninjagt86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zander
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March 23, 2025

Overall good. Customer service eas not good from the greeting and acceptance. The first impression is the most important. I don't know to every question is not g More

by neziaguillory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
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Mar 24, 2025 -

Chastang Ford responded

Thank you for the rating and for taking the time to share your feedback. We're glad to hear the issue was addressed, but we’re sorry the initial experience didn’t meet your expectations. You're right — first impressions set the tone, and “I don’t know” is never the response we want to deliver. We’ve spoken with our team to ensure moments like that become opportunities to provide helpful, knowledgeable service. We appreciate you allowing us to make it right and hope to earn that fifth star next time!

March 20, 2025

Dealership was great service was on time car kept clean great people trusting business Chris was great More

by BRETTLEWIS1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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