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Chastang Ford

Houston, TX

Overview
Reviews
Vehicles
4.7
137 Reviews
Chastang Ford in Houston, TX! A dealership with a commitment to honesty and expertise. As the leading Ford truck experts, we know our products and services inside out, ensuring you get the best advice and options. Our core value is transparency - with us, the price you see has no hidden fees or add-ons. This commitment to clarity has earned us a 4.8-star rating on Google Reviews. Join us for the most transparent and credible car buying experience in Houston. Your satisfaction is our top priority
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6200 North Loop E

Houston, TX

77026

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Showing 137 reviews

December 18, 2023

Went in for an oil change and had to return the next day because my oil level was a quart short. Problem was taken care of but I shouldn’t have had to return for that. The Ford service employees should know More

by sanchezj0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Jan 16, 2024 -

Chastang Ford responded

We appreciate your feedback and apologize for the inconvenience you faced during your recent visit for an oil change. It's important to us that our customers have a smooth and hassle-free experience, and we understand that having to return the next day was not ideal. We have taken note of your concern, and we will work on ensuring that our service employees have all the necessary information to avoid such issues in the future. Your satisfaction is our priority, and we hope to serve you better next time. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for bringing this to our attention.

December 18, 2023

Ryan has been great. The experience from start to finish was perfect. I love my truck. This is my 5th SD, and best. Also the best purchase experience More

by dcardone1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jan 02, 2024 -

Chastang Ford responded

Thank you for sharing your positive feedback with us! We're thrilled to hear that Ryan provided you with excellent service and that your overall experience from start to finish was perfect. It's fantastic to know you love your truck, especially since it's your 5th SD and the best one yet. We're honored to have been a part of your best purchase experience, and we look forward to continuing to meet your expectations. Enjoy your new truck!

December 18, 2023

very friendly, well mannered staff. Customer Service was immaculate. chris was very helpful fast and detailed service. More

by chaimialee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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Jan 02, 2024 -

Chastang Ford responded

We truly appreciate your kind words and feedback! It's wonderful to hear that our staff was friendly and well-mannered and that you found our customer service to be immaculate. We're delighted that Chris provided helpful, fast, and detailed service. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we look forward to serving you again in the future!

December 18, 2023

Easy to schedule online. Service was performed in a timely manner. I will return for my next service. More

by rayk6111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
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Jan 02, 2024 -

Chastang Ford responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that scheduling online was easy and that your service was performed in a timely manner. We appreciate your trust in us, and we look forward to welcoming you back for your next service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels, and see you next time!

December 18, 2023

JJ was awesome! He got me the vehicle I was wanting. And went above and beyond to help me out! And also a very cool dude to work with, as there was no pressure to bu More

by J_LENZ84
Recommend Dealer
Yes
Employees Worked With
JJ
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Jan 02, 2024 -

Chastang Ford responded

We're thrilled to hear about your positive experience with JJ! It's fantastic that he was able to help you get the vehicle you wanted and went above and beyond to assist you. We appreciate your recommendation and are delighted that JJ created a pressure-free environment for you. If you ever need further assistance or have questions, don't hesitate to reach out. Enjoy your new vehicle, and thank you for choosing us!

November 08, 2023

Zero assistance after purchasing a used vehicle. One week after buying I spent $2,000 on right front end replacement. Three months after purchase another $2,000 on power steering pump that occurred More

by bryan_linder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Martin Pape
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August 04, 2023

I’m not a robot or paid consumer, I wasn’t given anything from cars.com or Chastang Ford, just wanted to share my honest experience. The dealership showed me everything I asked to see, made a video so I coul More

by Deano19k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Martyn -Salesman and Martin in Credit department
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July 21, 2022

From the start of the process. They were completely transparent and courteous. I realy enjoyed doing business with them. In my opinion they raised the bar on how to satisfy their c More

by Van
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy DeLay, Martin Gembe
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Jul 25, 2022 -

Chastang Ford responded

Van, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Chastang Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Jul 25, 2022 -

Van responded

I realy enjoyed doing business with the dedicated staff at Chastang Ford. Moving ahead, I am looking forward to meeting the rest of the staff associates with Chastang Ford. Thanks!

July 21, 2022

If I could I would leave 0 stars. This dealer wastes your time and your money. I dealt with the service branch and it took them a full week to replace a battery. It came to the point More

by Wkd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominick Patterson
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Aug 01, 2022 -

Chastang Ford responded

Wyatt, thank you for taking our Service Managers' call and considering our alternative solutions for you. We hope to be of assistance.

June 26, 2022

Ryan Fehl was an outstanding salesman. He made the whole process a whole lot easier than I anticipated. The whole dealership felt like one big family. Highly recommend this dealership to a More

by Tfehl4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Fehl
Report | Print
Jun 28, 2022 -

Chastang Ford responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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