Charlie's Dodge Chrysler Jeep Ram - Service Center

Awesome The service department was very polite and friendly. They did an awesome job! This is the second time I visited their service department, the service The service department was very polite and friendly. They did an awesome job! This is the second time I visited their service department, the service department found the problem with my Jeep and took care of it. I really like the respect they give you and treat you as a valued customer. More

Service Fantastic help for my wife on her service visit!!! Thanks to all!!!everyone was courteous and explained all to her while she was there. Thank you!! Fantastic help for my wife on her service visit!!! Thanks to all!!!everyone was courteous and explained all to her while she was there. Thank you!! More

Fast service thank you! Thanks to the service staff Nick and Josh and all they always fit us in and very professional! Thanks again Pacifica recall!!! Kevin at xx also great Thanks to the service staff Nick and Josh and all they always fit us in and very professional! Thanks again Pacifica recall!!! Kevin at xx also great More

Great body shop Got my wife's Jeep Renegade in for a new rear bumper. Parts were waiting and installed. Told me about 3 hours and it was done sooner. Got my wife's Jeep Renegade in for a new rear bumper. Parts were waiting and installed. Told me about 3 hours and it was done sooner. More

Another good experience at Charlie's Dodge.. My wife and I have now been long time customers of Charlie's Dodge Chrysler Jeep Ram in Maumee, Ohio and we continue to be satisfied with our experien My wife and I have now been long time customers of Charlie's Dodge Chrysler Jeep Ram in Maumee, Ohio and we continue to be satisfied with our experiences from the sales staff through the service department. We have leased and driven several mini vans from Dodge Caravans through the Chrysler Town & Countries, and now the Pacifica. We feel that we have been treated fairly by the sales team and the service department personnel have always been friendly, knowledgeable, and professional. Our visits to the service department have most often been for routine service and/or recalls as we have been fortunate so far in not having had any major mechanical issues with our vehicles. We would recommend that anyone looking for a new or used vehicle to at least give Charlie's Dodge in Maumee consideration. More

Long Relationship I bought my car there in 2011 and Tim Began was a delight to work with on that deal which I was very pleased with. I take my car in for everything an I bought my car there in 2011 and Tim Began was a delight to work with on that deal which I was very pleased with. I take my car in for everything and ALL of the service, people, body shop folks and mechanics have been great. never, EVER any issues of any kind getting service work done. There is no condensation because I am a woman and I fail to understand how anyone can complain of that - don't like somebody's manner? The door isn't locked so just walk out. There is no high pressure for repairs I do not need. I had the driver side door get caught and whipped back in a wind storm and had to have it replaced. No xx, no issues, no problem getting that done. Had an altercation with the wall in my garage and needed some body work done. No xx, no issues, no problem getting that done. All oil changes are taken care of quickly and efficiently. If there are 7 cars in front of you and you have to wait but don't like the waiting area, look around there are several other places to sit and wait for your car. And if the coffee pot is empty, hmmm, let's see how do we fix that? Oh, I know! Ask the folks sitting at the deck right next to the waiting area to make another pot! WOW! What a Ingenious idea. Get real and complain about something legitimate or go sit with salesman Big John - he's always a delight to chat with. More

Saturday Service I took my vehicle in on a Saturday to deal with a recall. I had an appointment a short time after open that I was going to walk to while waiting for I took my vehicle in on a Saturday to deal with a recall. I had an appointment a short time after open that I was going to walk to while waiting for my car. Chris in the Service Dept would NOT let me walk because it there are no sidewalks for part of the street. Even though there is no shuttle service on Saturday, he made sure someone took me to my appointment AND picked me up after. I won't take my car anywhere else. Customer Service can't be beat. More

Customer service was awesome Nick, in the body shop was excellent to work with. Car came in to be fixed after a accident. They took the time to cover parts of the car that were e Nick, in the body shop was excellent to work with. Car came in to be fixed after a accident. They took the time to cover parts of the car that were exposed to the elements so the inside and trunk would not get wet. Took care of all issues and set us up with loaner car. Took all my calls if I had concerns and answered them promptly. Couldn’t have been any better service... More

Service I took my Pacifica in for oil change. They finished and said it also had a recall which they also fixed. Timing was about right and always friendly. I took my Pacifica in for oil change. They finished and said it also had a recall which they also fixed. Timing was about right and always friendly. People have said waiting area was too small. Bunk. It usually doesn't take that long and they have a tv, coffee, and bottled water available. What else does one need? More

has issues there for a recall on the cruise control. fast service. only problem was the waiting area. very small and the loud speakers paging employees was rig there for a recall on the cruise control. fast service. only problem was the waiting area. very small and the loud speakers paging employees was right there! really obnoxious. if I everhave to come back, I'll find a different place to wait. I did like the pager system More