Charlie's Dodge Chrysler Jeep Ram

Long Relationship I bought my car there in 2011 and Tim Began was a delight to work with on that deal which I was very pleased with. I take my car in for everything an I bought my car there in 2011 and Tim Began was a delight to work with on that deal which I was very pleased with. I take my car in for everything and ALL of the service, people, body shop folks and mechanics have been great. never, EVER any issues of any kind getting service work done. There is no condensation because I am a woman and I fail to understand how anyone can complain of that - don't like somebody's manner? The door isn't locked so just walk out. There is no high pressure for repairs I do not need. I had the driver side door get caught and whipped back in a wind storm and had to have it replaced. No BS, no issues, no problem getting that done. Had an altercation with the wall in my garage and needed some body work done. No BS, no issues, no problem getting that done. All oil changes are taken care of quickly and efficiently. If there are 7 cars in front of you and you have to wait but don't like the waiting area, look around there are several other places to sit and wait for your car. And if the coffee pot is empty, hmmm, let's see how do we fix that? Oh, I know! Ask the folks sitting at the deck right next to the waiting area to make another pot! WOW! What a Ingenious idea. Get real and complain about something legitimate or go sit with salesman Big John - he's always a delight to chat with. More

Customer service was fantastic Everyone at the dealership was amazing. Great experience. Ask for Brian Bedee. Top notch salesman! We will definitely return there again and highly re Everyone at the dealership was amazing. Great experience. Ask for Brian Bedee. Top notch salesman! We will definitely return there again and highly recommend this dealership to everyone. More

Saturday Service I took my vehicle in on a Saturday to deal with a recall. I had an appointment a short time after open that I was going to walk to while waiting for I took my vehicle in on a Saturday to deal with a recall. I had an appointment a short time after open that I was going to walk to while waiting for my car. Chris in the Service Dept would NOT let me walk because it there are no sidewalks for part of the street. Even though there is no shuttle service on Saturday, he made sure someone took me to my appointment AND picked me up after. I won't take my car anywhere else. Customer Service can't be beat. More

Customer service was awesome Nick, in the body shop was excellent to work with. Car came in to be fixed after a accident. They took the time to cover parts of the car that were e Nick, in the body shop was excellent to work with. Car came in to be fixed after a accident. They took the time to cover parts of the car that were exposed to the elements so the inside and trunk would not get wet. Took care of all issues and set us up with loaner car. Took all my calls if I had concerns and answered them promptly. Couldn’t have been any better service... More

Service I took my Pacifica in for oil change. They finished and said it also had a recall which they also fixed. Timing was about right and always friendly. I took my Pacifica in for oil change. They finished and said it also had a recall which they also fixed. Timing was about right and always friendly. People have said waiting area was too small. Bunk. It usually doesn't take that long and they have a tv, coffee, and bottled water available. What else does one need? More

has issues there for a recall on the cruise control. fast service. only problem was the waiting area. very small and the loud speakers paging employees was rig there for a recall on the cruise control. fast service. only problem was the waiting area. very small and the loud speakers paging employees was right there! really obnoxious. if I everhave to come back, I'll find a different place to wait. I did like the pager system More

Brake repair Have always been well served. Staff is courteous and helpful. Repairs are completed in a timely manner and a loaner was provided when needed. Satisfi Have always been well served. Staff is courteous and helpful. Repairs are completed in a timely manner and a loaner was provided when needed. Satisfied customer. More

Fix recalls Service was quick and done under the wait time given. Very nice rep who helped me. Waiting area however is a bit small. My appointment was in the la Service was quick and done under the wait time given. Very nice rep who helped me. Waiting area however is a bit small. My appointment was in the late morning and the coffee pots were empty. More

Shady business practices The owner and service manager were both extremely condescending when speaking to me about the repairs to my car. They attempted to bully me into putt The owner and service manager were both extremely condescending when speaking to me about the repairs to my car. They attempted to bully me into putting a $250 battery into my 8 year old domestic car. They installed it without getting my ok, and then gave me push back when I told them to take it out and put my battery back in (ended up going to a reputable service shop who installed a 5 year warranty battery for $77 total). They then lied to me and said that my car would not even start, so I would have to tow it out. When I picked up my car, it started up just fine and I drove it 5 miles myself to get the battery replaced. I was then told that I was the liar - while the same employee that told me my car would not even start was the same employee that told them I had ok'd the battery install. Very shady business practices, and their response to my complaint was that I was wrong and they had already did me a favor by removing the battery free of charge (when I did not approve it in the first place!). Be very wary of their service department, especially if you are a female. More

Sticker Shock The service was good. The repair seems to be good. The price seemed very high. We were disappointed that the associate refused to accept our discou The service was good. The repair seems to be good. The price seemed very high. We were disappointed that the associate refused to accept our discount coupon. The repair could not be done while we wait. There was a long wait to get the car back. More