Charlie Obaugh Chevrolet

Promised deal, couldn't deliver Manager promised to get the deal done, ran credit appraised trade in and said the deal was within the budget. Test drove the car and not less than 24 Manager promised to get the deal done, ran credit appraised trade in and said the deal was within the budget. Test drove the car and not less than 24 hours later, manager goes back on deal with no explanation, continued run around and driving to the dealership 3 times in one day to get deal worked out and they refused to give the deal promised with terms written on paper. Not good business practice and not there for the customer. More

Started off Ok but I was referred to this dealership, and a second location, through the Costco Used Car program. One of the contacts that Costco has in their system fo I was referred to this dealership, and a second location, through the Costco Used Car program. One of the contacts that Costco has in their system for this dealership contacted me within minutes of the automated email being sent to them. The person handed me over to another person, who contacted me the following morning. It seemed as if things where going well, and I made arrangements to visit the following day, to look at - and maybe test-drive - a couple cars. The car that originally had drawn my attention needed some work, and the price was going to go up accordingly, and so was quickly eliminated. Then I looked at a couple other vehicles, and ended up settling on the Chevy Impalas, Their where two 2007 models, one 2008, and one 2011 model. The 2007 models where priced around eight thousand ($8,000) dollars each, while the 2008 and 2011 models where at a couple dollars under nine thousand ($9,000) dollars each. The 2011 model was quickly eliminated due to high miles in a short period of time, while the other three had about 71 to 72 thousand miles each. I ended up test-driving one of the cars, yet my salesperson was not available at the time. The following day my salesperson called me to get my feedback first hand, and see how things are going. I was honest, and mentioned that I was also talking to another person at a different dealership. He called back later that day with a finial price of $9,000 for the 2008 model, and that was to include a three (3) month warranty, along with all taxes, processing fees, title, and tags (which I was transferring for a current SUV). I agreed to come in the next morning and give the car another, and fuller, test drive, and see how things work out. The next day I arrived to find I would be test driving a 2007 model, not the 2008, and the salesperson insisted that we where talking about the 2007 model. I noticed that they had taken down the oversized price tag that hangs from the rear view mirror, and that it was $700 higher than the internet price. After the test drive the salesperson informs me that the finial cost is $9600, and that includes a 30 day or 3000 mile 50/50 warranty , where the dealer will pay 50% of the repair cost, and the owner pays the other half. So the finial cost went up $600 from the night before, and the warranty got changed in a substantial manner, along with an older car. Also, if we eliminated the warranty altogether then he though his manager would lower the finial cost by $200, to $9,400. This appeared as not only a bait and switch to me, yet I had to pay more for less, and to have the privilege of being the victim. More

Dealer refusal to service car Ordered a 2014 Camaro paid cash, on first interstate outing low pressure light came on, I called the dealership and spoke with Brad Bahle who told me Ordered a 2014 Camaro paid cash, on first interstate outing low pressure light came on, I called the dealership and spoke with Brad Bahle who told me to continue 30 more miles to dealership that those indicator lights were sensitive, two minutes later tire blew and I struggled to get control of vehicle. It was a battle to get all tires replaced. I asked to see order form to make sure tires were new and was told no by Patrick Oster the service manager. No explanation of what happened to tire had to be towed in. Now vehicle has had to be jumped or charged several times and now not responding to that, Asked for money back from dealer Eric Obaugh and he refused, now he is refusing to service vehicle at all which is still under warranty and has an extended warranty and only 3300 miles on odometer. I have written 4 letters to General Motors CEO Mary Barra and all they have done is apologize for any inconvenience I may have suffered. I have asked for a trade to another vehicle, that has been refused. Dealer states that because I wrote the company and "trashed" him, he will not service the car, essentially punishing me for exercising my right to free speech. More