Charlie Clark INFINITI of El Paso - Service Center

Poor customer service from the service department. I left my Infiniti 2017 Q60 there For 6 months since 4/2024, because the vehicle won’t start because of chasis error codes and key ignition codes f I left my Infiniti 2017 Q60 there For 6 months since 4/2024, because the vehicle won’t start because of chasis error codes and key ignition codes failure. I have been given the run around to the moon and back for 6 months by the service department. They never had a chance to put a certified technician to get my car fixed or call the extended warranty adjuster to come look at my vehicle. We are on the last week of September 2024 and my vehicle is still not running. I am very disappointed by the this infiniti Dealership. ☹️☹️. I’m sad to say, but I’m going to have the finance company pick up the vehicle and auction it the way it is. Which is not running. I am am going to lose out on thousands and thousands of dollars. More

I’m from Scottsdale Az ,had to get service in El Paso John Cvic was amazing , I would change where I get my infinity serviced to here El Paso , the customer care was amazing John Cvic was amazing , I would change where I get my infinity serviced to here El Paso , the customer care was amazing More

The best decision I ever made was buying my infinity from Charlie Clark I am so happy and I have complete piece of mind Charlie Clark I am so happy and I have complete piece of mind More

Good service Fast service Very good customer service Great waiting place Very clean place Very clean restroom Great waiting place Very clean place Very clean restroom More

Service department provided excellent customer service. The service manager (John Cuik) was very helpfully and explained why the repairs/services were needed. All members of the service department were The service manager (John Cuik) was very helpfully and explained why the repairs/services were needed. All members of the service department were professional and attentive. More

Excellent service from the staff especially John who I believe the service manager. My Suv was cleaned when handed to me. believe the service manager. My Suv was cleaned when handed to me. More

Very nice and I had a great experience with them. I always have great service with infinite. I always have great service with infinite. More

Outstanding customer service. I’ve traveled to many states using Infiniti dealerships but nothing compares to El Paso.. I’ve traveled to many states using Infiniti dealerships but nothing compares to El Paso.. More

The Service Consultant was very friendly and professional! My oil change was performed sooner than I expected and all the employees there were very friendly and polite, thank you forca wonderful professional! My oil change was performed sooner than I expected and all the employees there were very friendly and polite, thank you forca wonderful experience!! 😊 More

Great service department! John service department writer/manager will keep you informed about your vehicles status through out the process. John service department writer/manager will keep you informed about your vehicles status through out the process. More