Charles Toyota

A recent car purchase at Charles Toyota led us to rate this dealer as unsatisfactory in all areas. Upon initial purchase of a vehicle, we were told we would be getting car "a". When the vehicle was pres this dealer as unsatisfactory in all areas. Upon initial purchase of a vehicle, we were told we would be getting car "a". When the vehicle was presented to us, it was not the vehicle we had paid for. It did not have many of the ammenties car "a" had. We immediately confronted the sales manager and general manage. We were told they would do all they could to make the vehicle given to us as close to the vehicle as we thought we had purchased. The vehicle was so severly scratched, they promised they would remove them all. When they couldnt' do it, we were told we were being picky and that even "God couldn't provide us with what we wanted." Just two weeks earlier we had purchased a vehicle at Colchester Toyota and it was in mint condition. The service department at Charles Toyota is the only department worth noting. More

This dealer greatly inflated the price on my MR2 Spyder. This dealer greatly inflated the price on my MR2 Spyder. I never saw this car before, and it looked very exotic - and I wanted it badly. The sales This dealer greatly inflated the price on my MR2 Spyder. I never saw this car before, and it looked very exotic - and I wanted it badly. The salesman told me the MSRP on the car was about $32,000 I gave him a $400 tip to get me the lowest price possible, so he sold it to me for $25,000. It was used, 2 years old with 13,500 miles on it, but in very good condition. He also said that the car would sell fast, so I really didn't have time to sleep on it. I soon found the actual MSRP is about $24,000 for a new MR2 Spyder. The service dept also ignored my issues on steering wheel alignment, so my steering wheel is off-kilter and that's that ;) Thanks Charles Toyota! I hope the extra cash you made off me was worth it! Live and learn. More

Absolutely horrible. Took advantage of my daughter by selling her a used car with an overly inflated sales price as compared to regional averages, put her in a 17.99% financing deal at a monthly payment selling her a used car with an overly inflated sales price as compared to regional averages, put her in a 17.99% financing deal at a monthly payment she cannot afford, falsified contract dates and were just plain arrogant.<br><br>STAY AWAY FROM THIS DEALERSHIP. They have a very poor reputation in Southeastern CT. (especially the finance manager) More