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118 Reviews of Charles Gabus Ford - Service Center
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May 17, 2017
Go Elsewhere for Service We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't ne We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't need (flushes, filters etc.). They offer "The Works" oil changes for life which according to Ford is supposed to include tire rotation but they charge for the rotation every time. I brought my vehicle in for a repair and when I picked it up the air conditioner wouldn't work. It worked fine going in, didn't work when I picked it up. They said it was a coincidence. After much argument they graciously agreed to waive the "diagnostic fee" they wanted to charge to see why it isn't working and then when all is said and done they said the repair would be upwards of $500-600 to fix. I took to another dealer in town who fixed the problem for $79.00. Seriously??!! Both certified Ford Dealers. They have had several instances in overselling recommended flushes and filters that can't be burned through every 5000 miles. Rarely do you get in for an oil change and just leave with that. You usually are recommended to pay for something else. Mike is the worst sales person to deal with so avoid him at all costs if possible. Service Management really had no interest in looking into any concerns like above we brought them. So now even though we get "oil changes for life" we are taking our car elsewhere and paying for it. More
by tiffwalt
Employees Worked With
Mike
February 17, 2017
They don't do just what you tell them to do. I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and t I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and the pads if bad.They took it upon themselves to put on new pads and new rotors on both sides without asking/consulting me. My bill went from $300 to $550 More
by StuckinIowa
Employees Worked With
Kyle Walker
November 23, 2016
Great experience. James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommen James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommend these two professionals to anyone. There was absolutely no pressure from the time I pulled onto the lot to signing the final papers. Job well done! More
by wolverinefan
October 05, 2016
Great service. I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addres I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addressed in the most positive and professional manner. It isn't what happens when things go right that makes a service center good. It is what they do when something goes wrong. They accelled at fixing even my minor concerns. I will return there even after the warranty is expired. BRAVO. More
by Rasmussen317
Employees Worked With
Kyle
September 11, 2016
Great Experience! The service personnel were friendly and courteous, and the work was done quickly. The waiting area was pleasant and the restroom was clean. The char The service personnel were friendly and courteous, and the work was done quickly. The waiting area was pleasant and the restroom was clean. The charging station for our electronic devices is a nice addition since the last time we were there. More
by BobzRuby
Employees Worked With
Eric Johnson, Jacob Hill
September 08, 2016
Good experience Good work by these guys the service manager is the best ive dealt with quick and easy. I will surely be a repeat customer. Thanks guys. Good work by these guys the service manager is the best ive dealt with quick and easy. I will surely be a repeat customer. Thanks guys. More
by Yotaguy7
Employees Worked With
Joel
May 21, 2016
Great Body Shop! Great Service!! I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and what I had to say, extremely satisfied with his work. Its always nice to find someone who takes pride in their work! Thank You!! More
by Stangrl
Employees Worked With
Trever Tarkington
April 08, 2016
Out of this world customer service I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs f I can not express how satisfied I am with Charles Gabus Ford! The care they give to their customers is outstanding. I have been a customer of theirs for 6+ years and have never had a bad experience and I have dealt with pretty much every part of their company from sales to service to auto body repair (unfortunately multiple times due to deer season). Everyone is always friendly and they get the job done fast and done right the first time. Keep up the exceptional work! Also, your shuttle driver (I believe the morning shift, name possibly Darryl?) also deserves to be recognized. I have rode with both of the gentlemen before and they are both very polite and you can tell they enjoy their job. Thanks again for everything you do! I will definitely be a returning customer if/when I decide to buy new! More
by AMANDA
Employees Worked With
Dave Nagle
April 02, 2016
Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:40 p.m., so I had her sign me up. When I arrived, the obviously disinterested "service" writer told me I was supposed to be there at 12:40. When I explained that I was told 1:40, he said I could wait and he might get me in but it would be at least 3 hours. I asked him to note that I was there at the time given to me and told him I wasn't going to wait 3 hours when it was their mistake. I also asked him to note that the GPS in my Explorer was still not working right. He said something about the lube techs not being qualified to fix the GPS, and I told him there was no one there who could fix it since I'd had the car in at least 8 times for the prroblem. I asked him to come and look at the GPS, because it showed me over half a mile from where I actually was. He refused to look at it, and told me I insulted "his" techs and he wasn't going to help me. I told him if he had any techs that could fix their product, I wouldn't insult them. He accused me again of insulting "his" techs and raised his voive to the point that the service manager came out to se what was going on. He escorted me out to garage, but didn't ay anything to the loud-mouthed writer or apologize for the way I was being treated. His demeanor did seem to change when he looked at the GPS and saw how screwed up it was. He said he would look into it. I told him before I left that I would be switching all of my car needs to Dewey Ford, where I was sure I would be treated better. The service manager called my home the next day, but that was too little, too late. My entire family has gotten their cars at Gabus for a long time, but none of us will ever go back there again. More
by deputydad23
Employees Worked With
I didn't bother to get the name of the person.
February 24, 2016
No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. More
by WD0FIA
Employees Worked With
David Martin
