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Charles Gabus Ford - Service Center

Des Moines, IA

4.7
125 Reviews

125 Reviews of Charles Gabus Ford - Service Center

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July 14, 2025

We have purchased several vehicles and had service/ warranty work done here. We haven't always been satisfied with this dealership. More

by jersher1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Delmege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Charles Gabus Ford responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

July 09, 2025

They are the best in the business. They treat you better than others. Thank you More

by dscully057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Charles Gabus Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

June 29, 2025

Always ready to assist, friendly & on time w scheduling. No pressure from service department or sales personnel. More

by coleziemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brincks
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Charles Gabus Ford responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

June 23, 2025

This dealership has taken care of my vehicle since we moved to Des Moines. They have taken good care of my vehicle except for one aspect. We were going in a long driving trip and the dealer talked me int More

by dshms5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Delmege
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Charles Gabus Ford responded

Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at danderson@charlesgabus.com at 515-270-0707 at your earliest convenience, and we will do our best to make this right.

June 13, 2025

They were able to get our vehicle in quickly and advise us on what was the problem was. More

by Bbjnhowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Charles Gabus Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 10, 2025

Everyone was great to work with. We were 200 miles from home and wondered what to do. They got us fixed way faster than I expected and gave us a ride to and from the pork expo. Would More

by gratayken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Charles Gabus Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

June 06, 2025

Very friendly and courteous and always willing to talk to me regarding the progress of my vehicle and was very helpful about returning my rental vehicle. More

by ONEBUSYMOM1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Great Service, professional employees. Kept me informed through the complete visit. My service writer David M. was top notch professional and made my visit painless. More

by Tony Palladino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Delmege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kritenbrink
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kritenbrink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tonya Rubenking
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

Michelle was very helpful and polite. Easy to get appointment and done on time. I will be coming back. More

by jerry.r.gray7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Charles Gabus Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 27, 2025

Customer for life! Great service! Always available to answer my questions. They have the mindset that the customer is #1 More

by Remlaplabs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Wolter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Charles Gabus Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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