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Charles Gabus Ford - Service Center

Des Moines, IA

4.7
133 Reviews

133 Reviews of Charles Gabus Ford - Service Center

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August 15, 2025

Very true, they are the best team in dsm. very professionals and hospitable. We know Robert for years and his team is amazing with Adam's great smile!! My family and I greatly appreciate all o More

by M.a.halim ( halim)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Delmege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kritenbrink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Charles Gabus Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!

August 14, 2025

Friendly staff and nice facility. Knowledgeable mechanics/ I like my ford to be worked on by people who know my car. Only knock is prices are too high More

by jim.kuhlman69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Hays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Charles Gabus Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels! Service Manager, Robert Kritenbrink (575)270-5531 or Robert@charlesgabus.com

August 13, 2025

Worst company ever. I did request a loaner like my paper work shows but you never sent one. $600 you need to take off my bill as I'm getting threats to be sued. That's f More

by SS 1SS owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Cottrell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Wolter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randall (Rob) Hinds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Delmege
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kritenbrink
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dabney
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2025

Did an amazing job with all my vehicles. Michael always takes special care of my 2000 Stage 1 Roush Mustang. He is the only tech I trust to service such a special car. More

by david_eric_broomhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Rubenking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lettington
Aug 17, 2025 -

Charles Gabus Ford responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

August 08, 2025

I’ve always had good experiences at Charles Gabus. I’m on the 5th car that we bought new from them. The service staff is always friendly and informative. More

by missymaine20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Howe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Charles Gabus Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Feel free to reach out to us if you need anything. Have a wonderful day.

August 04, 2025

It was horrible work. I got into a car accident and the tailgate is not flush with the car and every time I open and close the tailgate it makes a crunchy noise. This was More

by Kantian1234
Recommend Dealer
No
Employees Worked With
Not listed.
August 01, 2025

It was my first time going to this dealership. They were fast, friendly and very efficient. More

by Hazel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Hazel responded

It was my first time going to this dealership. They were fast, friendly and efficient.

Aug 01, 2025 -

Charles Gabus Ford responded

Hi Hazel, Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit to our dealership was a positive one. Our team always strives to provide fast, friendly, and efficient service, and we're glad it made an impression on you. We look forward to serving you again in the future! Best regards, Charles Gabus Ford

July 21, 2025

The Most Friendly Upfront & Honest Dealer In The USA. 20yr 200K Powertrain Warranty On All New Vehicles. More

by davejensen700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall (Rob) Hinds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Charles Gabus Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

July 14, 2025

We have purchased several vehicles and had service/ warranty work done here. We haven't always been satisfied with this dealership. More

by jersher1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Delmege
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Charles Gabus Ford responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

July 09, 2025

They are the best in the business. They treat you better than others. Thank you More

by dscully057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Charles Gabus Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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