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Charles Gabus Ford
Des Moines, IA
564 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area.
At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget.
In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs.
At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines.
Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 564 reviews
July 06, 2010
Pat is just one of the salesmen I have tried "tried to GIVE MY BUSINESS to over the years at Gabus Ford. I have tried to work with Charles Gabus Ford since 1992 when I brought a Ford Bronco in to have a l GIVE MY BUSINESS to over the years at Gabus Ford. I have tried to work with Charles Gabus Ford since 1992 when I brought a Ford Bronco in to have a lower main seal replaced. They did however by the time I arrived home the seal was bad again and I was without oil in the truck. I called the service advisor and was told "too bad there is no warranty". I considered this an unacceptable answer and got in my wife's car to talk with the manager. He told me "I am going to stand by my service advisor, you are not getting your money back and we are done with you get out of my dealership". I put a stop to the $800 charge on my credit card and took the vehicle to another Ford dealership and was told that while the seal was replaced the main bearings were bad and had to be replaced before the seal would seal. Most of the cost in this is in the labor. I had the entire job done right for $900 and never had another problem with that repair. I have stopped back over the years to look at new vehicles because of Gabus' selection and pricing. Because of the sales men's don't mess with me attitude they have never sold me a new or used vehicle even though they almost always have first chance and I buy on average every two years. Since 1996 I have owned 3 Ford F150 lariats, 1 F150 XLT, 1 Sable, 1 Honda and 2 Nissans. Mpral to the story is treat people badly and you have to keep enticing new people with price but they will almost always be one time customers because of the mentality of your employees. By the way I have never had another vehicle in there service bay and I did get my money back from them. More
by onesemperfi
Employees Worked With
Pat McClanahan
June 14, 2010
I went in to buy a 20,000 dollar car I asked for three I went in to buy a 20,000 dollar car I asked for three hundred more on trade and they tried to make the payment a hundred dollars more a month. I wi I went in to buy a 20,000 dollar car I asked for three hundred more on trade and they tried to make the payment a hundred dollars more a month. I will still buy a car just not at this dealership. I do not think they were very serious about a sale.they more or less wanted my trade for nothing. More
by D Jemison
Employees Worked With
sales man
May 23, 2010
My vehicle broke down on the interstate as I was passing through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in helping someone who had purchased the vehicle at another dealership. In fact the service manager told me he gave priority to those who had purchased their vehicle from Gabus, and he didn't care if I took my truck somewhere else for service. So I contacted another dealership and had it towed a second time. More
by leesorbel
Employees Worked With
Service Dept and Service Manager
July 17, 2008
I hate shopping for a vehicle. I went to Charles Gabus Ford. Upon arriving at the dealership I was approached by Jeff Turner a sales consultant at Charles Gabus Ford. He was very interested in helping m Ford. Upon arriving at the dealership I was approached by Jeff Turner a sales consultant at Charles Gabus Ford. He was very interested in helping me find the car that was right for me. I found a car but next came the negotiating not the funnest part of car buying. Jeff made it easy and I got a great deal. I even got free oil changes for life. Two hours after arriving at the dealership I was driving my new car home from Charles Gabus Ford. I would highly recommend them and will definately go there for my next vehicle. More
by rfinjr
Employees Worked With
Jeff Turner
