Charles Gabus Ford

Very satisfied with the selection of Ford Escapes on the lot. We felt were treated fairly and my Escape is what I was shopping for. I do wish I lived closer, we are 2 hours away. I may add the remote star lot. We felt were treated fairly and my Escape is what I was shopping for. I do wish I lived closer, we are 2 hours away. I may add the remote start feature in the near future. Thanks to Les! More

We purchased our new Taurus through USAA and Gabus Ford was the dealer we selected. Their responsiveness could not have been better. Noah Wolter responded quickly as USAA said they would and was extremely was the dealer we selected. Their responsiveness could not have been better. Noah Wolter responded quickly as USAA said they would and was extremely helpful throughout the purchase process. Even though we had only corresponded via phone and email, Noah was extremely courteous when we picked up the car in Des Moines. He was very helpful in setting up our MySync account and explaining many of its and the car's features. Overall, it was a pleasant experience and we do truly enjoy our new Ford Taurus. I grew up in a family that was partial to Ford products and have owned a few myself. I even worked for Ford at two different times. Since 1984, I have been an owner of Honda vehicles, but I am glad that we have returned to ownership of the American built Ford Taurus! More

This is the third truck I've purchased from the dealership and the second from Noah Wolter. I am never pressured and feel like it's a friendly transaction. My questions are answered and feel confid dealership and the second from Noah Wolter. I am never pressured and feel like it's a friendly transaction. My questions are answered and feel confident in my decisions. I do my homework before and feel like I am going in eyes open and am met with good answers and follow-up questions to make my decision. More

Steve Sanders is an excellent salesman. He was patient with me in making the decision to purchase a new vehicle. He is very knowledgeable about the dealer's inventory, financing options, and when I purc with me in making the decision to purchase a new vehicle. He is very knowledgeable about the dealer's inventory, financing options, and when I purchased the car, he was very skillful showing me how to use the systems. More

I came in for a brake job - the work was done quickly, the staff was very friendly, the bill came back $20 less than the coupon offer. Very pleased with everything. Robert is who I brought my car to...I the staff was very friendly, the bill came back $20 less than the coupon offer. Very pleased with everything. Robert is who I brought my car to...I also came in for tires a few months ago and also dealt with Robert. He is very pleasant and easy to work with and was very honest on what needed done right away and what could wait. More

Initially, we only stopped in to look at trucks and the sales prices caught our eye. We then tried to find a sales person (something that never seems to be a problem when you are just looking) we couldn't sales prices caught our eye. We then tried to find a sales person (something that never seems to be a problem when you are just looking) we couldn't get one to help us. We actually walked right through a group of 5-6 of them and they didn't even look at us. Finally we went inside, and Steve came up and asked if we'd been helped by anyone. Steve was a great help and we ended up buying a new truck that day. More

Everything went well when we came to check out buying our new car. The back up sensors and the remote start were installed as promised. The only bad thing that happened, was my fault. As I left to go home new car. The back up sensors and the remote start were installed as promised. The only bad thing that happened, was my fault. As I left to go home after the above work was done, I ran over a curb. My "Low tire pressure" lite came on immediately. I came back and went into the showroom. I explained what had happened to one of the gentlemen there and he immediately went out and looked at the tire. He called the shop foreman, who looked at the tire, it was ruined. The service dept. got the car in immediately, checked around for a tire. There were none in the shop, in the end, they took another one off another car. Everyone treated me wonderful! They could tell how upset I was and they really tried to make me feel better. They did not charge me any labor, just the cost of the tire. It made a very bad situation, much better to handle. I salute your service department, they were great! More

I really liked the customer service at Charles Gabus. Unfortunately, I was not able to buy the car yet because I needed a cosigner. However, I am going back in a week and am really looking forward to the Unfortunately, I was not able to buy the car yet because I needed a cosigner. However, I am going back in a week and am really looking forward to the great customer service. They are very friendly and do just about anything to help you get the car you are looking for. More

From the time that I went on line to apply for information, Noah worked very closely with me to see the vehicles I was interested with, and make sure they wre ready for a test drive when my wife a information, Noah worked very closely with me to see the vehicles I was interested with, and make sure they wre ready for a test drive when my wife and I got to the dealership. I never felt pressured to make a decision, and felt like I received a fair value on my trade in vehicle. I also want to see that the person in Financing was very pleasant and easy to work with as well, although I do not remember his name at this time. We have purchased several vehicles through Charles Gabus over the years, and I have never been less than satisfied with the vehicles or the sales staff. Keep up the good work, and I will continue to pass on solid comments to family and friends. More

My girlfriend and I searched high and low for a Lincoln MKX after a few bad expierences at other local dealerships we found a lincoln at Gabus Ford and got hooked up with a sales rep named Dave he was very MKX after a few bad expierences at other local dealerships we found a lincoln at Gabus Ford and got hooked up with a sales rep named Dave he was very sincere and helpful as we narrowed our selection down to 2 vehicles on at a local dealership and one in Des Moines. We live in St Paul MN and Des Moines was a min 4 hour drive. After being very impressed with Daves ability to make us feel comfortable and confident on the purchase we bought Gabus' Ford Vehichle and soon scheduled a date to drive down to pick it up. We arrived down to Des Moines as planned and was surprised on how unorganized the dealership staff was! The gentleman in the fianance department could barely sell us the exteneded warranty, Had my Fiances last name spelled incorrectly on all the paperwork and forgot to collect our down payment as we walked away with the keys. We had to walk back to ask them if they wanted the money which they gladly accepted every last dollar! We got a paper transit pass in the back window as we made the four hour trip back to the twin cities. We waited and waited for checks to arrive in the mail so we could take them into the DMV to get MN plates put on the vehicle. Never came! Called down to Gabus several times and could never get a straight answer nor a return call. They finnally overnighted the payments to the DMV and to no surprise to us the DMV called and said the the checks were 207 dollars short. We were promised that the title transfer check could be anywhere from 3-7 dollars short not 207! They made us sign a agreement that if it wasnt the right amount that we would cover it, 3-7 dollars no problem. It was a clear cut scam. I than made several attempts to contact someone in the organization to see when they were going to mail the remaining balance owed to get plates on vehicle. Their answer was its not our fault someone told us the wrong amount and now you must pay outta pocket. They laughed at the idea of making the situation right and following thru with the sale. John O'donnel (Used car manager) made it clear that it was ludacris for me to ask for them to take care of this clerical error. So maybe it was the states fault and not the dealership but the fact that i just gave them $10,000 down payment every last penny in our account for a down payment and bought a 30,000 dollar vehicle from them they still felt no need to make right on clerical mistake, they also found it humorous at the idea of double checking the figures provided by the state in the week they had to get this whole sale together before we arrived to buy it! Not only would am i completely disgusted with manners and lack of accountibility Charles Gabus Ford displayed but the pure embarassment I have for actually driving down there and giving them our hard and long earned money. As the other reviews state CHARLES GABUS FORD IS NO PLACE TO DO BUSINESS! I hope that this review educates anyone thinking about doing business with "#1 IOWA Ford dealership". They obviously could care a less about lifetime customer or word of mouth referrals. If you want to drop all your cash and be left to see whats left when the dust settles than look no further Gabus Ford is your kinda dealership if your seeking a fair honest expierence and the comfort of knowing you have a shoulder to lean on if times get tough than look elsewhere. More