Charles Gabus Ford

Very good buying experience overall, numbers worked out very near expectations and transaction was fairly quick and easy. Zero complaints with anyone we worked with. very near expectations and transaction was fairly quick and easy. Zero complaints with anyone we worked with. More

Go somewhere else unless you want to be taken advantage of. I came in to LOOK at the 2011/12 Ford Flex Ecoboosts. Before I went in, I did a lot of research on the pricing, incentives and options available. of. I came in to LOOK at the 2011/12 Ford Flex Ecoboosts. Before I went in, I did a lot of research on the pricing, incentives and options available. I came in mid afternoon on a Saturday with my wife and 3 month old son. I was originally told I could drive both the standard 3.5 V-6 then compare it to the 3.5 Ecoboost. That was not the case. I drove the 3.5 Limited then was taken straight back to Steve's office to talk pricing. While they gave me a great price on the Flex, they offered me salvage value on my 2004 Lariat Supercrew (excellent shape with 85,000 miles, no accidents). This was done with the generic salesman method: write some numbers on a sheet of paper, disappear for a while, then come back with more numbers. When they "looked" over my pickup, it took them a solid 30 minutes, probably longer. At this point, we were at the dealership for around two hours (remember I have an infant with me, which obviously meant nothing to them). When I finally got the keys back to my pickup, Steve informed me he had to leave. The person I have been dealing with the 2+ hours was taking off, nice! Now, I understand that it was getting later in the day on the weekend, but come on! He introduced me to another salesman, and took off. This is where they informed me that my pickup was worth nothing. They also informed me that it had transmission problems too. I asked what the specific problem was with the transmission, and the salesman told me he didn't do the test drive and the person who did already left. Nice move! I would like to think of myself as mechanically inclined, having restored 2 jeeps and 1 Ford F-100. So, if the pickup had transmission problems, I think I would know! They then asked me what I was wanting to get out of it. When I told him my price, he looked at me like I was crazy. I told him that my pricing was from Kelly Bluebook (I was asking for trade in value, not retail). He "enlightened" me to the fact that Kelly Bluebook is an inaccurate method for pricing cars. If that is the case, then why do other dealers (even Ebay Motors) use it??? This is where we decided to call it quits. There was NO effort on their part. I also noticed that they had a comparable pickup to mine on their lot that and they were asking close to $30k for it (which is over three times the price they offered me!). In summation, save yourself the hassle and frustration, there are much better Ford dealers within 15 minutes of Gabus! We ended up in Ankeny and were treated with respect! More

Looking for a new or used vehicle? LOOK SOMEWHERE ELSE! My wife and I were recently looking for a car to replace our truck as I had separated from the military and we have a newborn. We went to Charle My wife and I were recently looking for a car to replace our truck as I had separated from the military and we have a newborn. We went to Charles Gabus Ford to test drive the new Focus as it had a high MPG EPA rating. We had found a vehicle on the used lot that we liked more however. When we inquired about a negotiating a price, the salesperson came back with a price and even wrote it down for us, saying that it was good for 24 hours. When we returned that evening to have them appraise the truck for a trade in value they told us the price quoted earlier was no longer good as the manager allegedly "never told the salesperson that price." We decided to sleep on it and come back the next morning. When I returned, the salesperson took me straight to the manager to see if perhaps we could talk it out at which point the manager, John O'Donnell, began yelling at me in front of his employees, claiming that he didn't care what the salesperson told me. I attempted to contact the president of the company, Gene Gabus, but he was on a business trip so I left a voicemail. I never heard back from him so I decided to follow up directly about two weeks later. He was very brief (as is expected from the president of a large organization) however he told me "You and him had a disagreement. I'm used to it." To which I replied, "Sir, he embarrassed me in front of your employees". "He responded with "He didn't think he did" and ended the call with that. My wife and I have since shopped elsewhere and when retelling the story to other dealers, John O'Donnell apparently seems to have a reputation as nothing less than what I encountered with him. Looking for a good car, Ford may be the right choice for you. However, there's another dealer in Ankeny right down the road that will actually treat you with some semblance of dignity. More